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I can't update to the latest version of firefox

Posted

I am unable to install the latest version of firefox to my Mac. I have version 36.0. I have the latest version of MacOS. When i try to update it asks me if I want to replace the version I have and when i say yes, it doesn't update. I've tried everything.

I am unable to install the latest version of firefox to my Mac. I have version 36.0. I have the latest version of MacOS. When i try to update it asks me if I want to replace the version I have and when i say yes, it doesn't update. I've tried everything.

Additional System Details

Installed Plug-ins

  • Simple plug-in that handles Citrix connection files
  • Shockwave Flash 21.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:36.0) Gecko/20100101 Firefox/36.0

More Information

Shadow110 1072 solutions 14836 answers

Wow that is a big jump from ver 36 to 56. I would say this is the reason.

I do not know the compatibility of profiles between such a gap. I would suggest exporting your bookmarks as HTML and screen shoot your passwords just in case. https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Suggest uninstall it all as nothing is the same in code wise.

Note : Firefox 56.0.2 is current release https://www.mozilla.org/firefox/all/ Full Version Installer Note : Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed.

Note : Flash Player Version: 27.0.0.183 is current version

Please let us know if this solved your issue or if need further assistance.

Wow that is a big jump from ver 36 to 56. I would say this is the reason. I do not know the compatibility of profiles between such a gap. I would suggest exporting your bookmarks as HTML and screen shoot your passwords just in case. https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Suggest uninstall it all as nothing is the same in code wise. Note : Firefox 56.0.2 is current release https://www.mozilla.org/firefox/all/ Full Version Installer Note : Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed. Note : Flash Player Version: 27.0.0.183 is current version Please let us know if this solved your issue or if need further assistance.
jscher2000
  • Top 10 Contributor
8575 solutions 70118 answers

I'm a Windows person. My understanding of uninstalling an old version of Firefox on Mac is limited, but I've read that it involves "trashing" a file -- without removing any of your accumulated data. Do either of these articles help? If they do not automatically adapt to MacOS, please expand the Editing Tools section in the left column and use the OS selector to choose MacOS.

I'm a Windows person. My understanding of uninstalling an old version of Firefox on Mac is limited, but I've read that it involves "trashing" a file -- without removing any of your accumulated data. Do either of these articles help? If they do not automatically adapt to MacOS, please expand the Editing Tools section in the left column and use the OS selector to choose MacOS. * Download page for a new "full" installer: https://www.mozilla.org/firefox/all/ * Usual procedure: [[Update Firefox to the latest version]] * If you need to remove the old version: [[Uninstall Firefox from your computer]] * To then install the latest version: [[How to download and install Firefox on Mac]]