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Firefox no longer launching any site

Posted

Hello,

I just received my new computer running Windows 10 Pro 64 bits. I installed Firefox. Everything was fine. I installed other programs. Including a 2007 version of FSX.

I do not know what could have happened, but now Firefox no longer launches any site. The tabs that were already open are now blank. The address field says "Enter a search term or address".

If I type an address or search term, for example "nose", the address field contains: https://www.google.com/search?q=nose&ie=utf-8&oe=utf-8&client=firefox-b-ab but it is grayed out and the page remains white.

If I then type "foot" in the Google field, nothing changes in the address field and the page remains blank. Ditto if I restart with the modules disabled. I launched the "Repair" Firefox. Without success. The following tab appears then in gray, but with an empty page: https://www.mozilla.org/privacy/firefox/

I uninstalled Firefox, passed Ccleaner, removed all traces of Mozilla from the system, restarted, reinstalled Firefox 56.0.02 (64-bit). The problem persists.

No malware, no virus.

In connection settings, I went from this: "Use system proxy settings" to this: "Automatically detect proxy settings for this network". And I restarted Firefox. Without success.

Same thing when I chosed this: "No proxy".

I have been using Firefox since 2006 and have never encountered such a problem.

Thank you for helping me.

Regards,

Joana

Hello, I just received my new computer running Windows 10 Pro 64 bits. I installed Firefox. Everything was fine. I installed other programs. Including a 2007 version of FSX. I do not know what could have happened, but now Firefox no longer launches any site. The tabs that were already open are now blank. The address field says "Enter a search term or address". If I type an address or search term, for example "nose", the address field contains: https://www.google.com/search?q=nose&ie=utf-8&oe=utf-8&client=firefox-b-ab but it is grayed out and the page remains white. If I then type "foot" in the Google field, nothing changes in the address field and the page remains blank. Ditto if I restart with the modules disabled. I launched the "Repair" Firefox. Without success. The following tab appears then in gray, but with an empty page: https://www.mozilla.org/privacy/firefox/ I uninstalled Firefox, passed Ccleaner, removed all traces of Mozilla from the system, restarted, reinstalled Firefox 56.0.02 (64-bit). The problem persists. No malware, no virus. In connection settings, I went from this: "Use system proxy settings" to this: "Automatically detect proxy settings for this network". And I restarted Firefox. Without success. Same thing when I chosed this: "No proxy". I have been using Firefox since 2006 and have never encountered such a problem. Thank you for helping me. Regards, Joana

Chosen solution

Web Companion was the origin of the problem! I uninstalled it and restart. Now Firefox works again!

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.21
  • Dragon NaturallySpeaking Rich Internet Application Support - Plugin
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.151.2 for Mozilla browsers
  • Shockwave Flash 27.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.9.199
  • 5.1.30514.0
  • VLC media player Web Plugin
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

Chosen Solution

Web Companion was the origin of the problem! I uninstalled it and restart. Now Firefox works again!

Web Companion was the origin of the problem! I uninstalled it and restart. Now Firefox works again!
FredMcD
  • Top 10 Contributor
3583 solutions 48790 answers

That was very good work. Well done.

That was very good work. Well done.