X
Tap here to go to the mobile version of the site.

Support Forum

I need direct help where someone can email me back with my questions

Posted

I love my Firefox browser and I don't want to give it up if possible, I use version ESR 52.4.0 I have Windows XP with service pack 3. Now I realize this is an old system, there are still millions of us using it and some of us like me at the moment can't afford to buy a new computer with Windows 10 so I hope you please try to help me. This is a very recent problem that started in the last 3 weeks or so where some websites I can't play videos at all and some I can. I have the latest version of Flash Player and I check every time there's a problem to make sure it's activated which it is yet only some websites for some strange reason still don't detect Flash Player is enabled even though it is. I can't watch any videos at all on MSN.com, it doesn't detect I have Flash Player and again I checked everything to make sure it's on and it is. I also use to watch regularly news on the Canadian News Broadcast and in the CBC Media Player recently I can't play any videos at all. Here are the links below for you to check, I have no idea what format they use and please try to be patient with me as I'm not a computer wiz and don't know what to do. Please check this for me and let me know what can be done. http://www.cbc.ca/player/news/Canada/North and http://www.cbc.ca/player/news/Canada/NB once you go to those websites just click on any one the videos and hopefully you'll know what format they are using. What I don't understand is that there are some that have Google Chrome with Windows XP yet they can play those very same videos that I can't or at least that is what I was told by someone but I like Firefox, Google is less secure and they are known for tracking too much personal info. Also, now there are other websites where I can currently play videos just fine with no problems at all such as You Tube, Yahoo, and AT&T Won't you please try to help me? I also hope that Mozilla will please reconsider supporting Windows XP even if it's only a few years longer, I know it's a lot to ask because it's such an old system but again some of us can't afford a new computer and feel like we are being forced to buy a new computer because of Microsoft despite the facts our Windows XP computers still work fine and it's not fair. Can't Firefox meet us halfway? Even for a small yearly donation to fully support Windows XP? Even if you only asked for let's say a $20.00 donation for the year and you times that by the millions who still use XP and like their Firefox browser that would add up. I hope that you please change your mind. Anyway, please email with any possible answers and suggestions you have that might help me. Thank you so very much in advance for your time and understanding. Have a good day.

I love my Firefox browser and I don't want to give it up if possible, I use version ESR 52.4.0 I have Windows XP with service pack 3. Now I realize this is an old system, there are still millions of us using it and some of us like me at the moment can't afford to buy a new computer with Windows 10 so I hope you please try to help me. This is a very recent problem that started in the last 3 weeks or so where some websites I can't play videos at all and some I can. I have the latest version of Flash Player and I check every time there's a problem to make sure it's activated which it is yet only some websites for some strange reason still don't detect Flash Player is enabled even though it is. I can't watch any videos at all on MSN.com, it doesn't detect I have Flash Player and again I checked everything to make sure it's on and it is. I also use to watch regularly news on the Canadian News Broadcast and in the CBC Media Player recently I can't play any videos at all. Here are the links below for you to check, I have no idea what format they use and please try to be patient with me as I'm not a computer wiz and don't know what to do. Please check this for me and let me know what can be done. http://www.cbc.ca/player/news/Canada/North and http://www.cbc.ca/player/news/Canada/NB once you go to those websites just click on any one the videos and hopefully you'll know what format they are using. What I don't understand is that there are some that have Google Chrome with Windows XP yet they can play those very same videos that I can't or at least that is what I was told by someone but I like Firefox, Google is less secure and they are known for tracking too much personal info. Also, now there are other websites where I can currently play videos just fine with no problems at all such as You Tube, Yahoo, and AT&T Won't you please try to help me? I also hope that Mozilla will please reconsider supporting Windows XP even if it's only a few years longer, I know it's a lot to ask because it's such an old system but again some of us can't afford a new computer and feel like we are being forced to buy a new computer because of Microsoft despite the facts our Windows XP computers still work fine and it's not fair. Can't Firefox meet us halfway? Even for a small yearly donation to fully support Windows XP? Even if you only asked for let's say a $20.00 donation for the year and you times that by the millions who still use XP and like their Firefox browser that would add up. I hope that you please change your mind. Anyway, please email with any possible answers and suggestions you have that might help me. Thank you so very much in advance for your time and understanding. Have a good day.

Chosen solution

Michael-arcticpolar said

So if I understand this right that Caffeine Player that you said is not a plugin does that mean it's some kind of HTML5 format?

It piggybacks on the built-in HTML5 player. Similar to the "JW Player" you may see around the web.

I guess there's no way for me to download those needed HTML5 codecs.

The only method I've seen users confirm is the one I linked to before. Since a lot of CODEC packs offered in search results are malware, I don't recommend trying things randomly.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 8.3.1
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Windows Multimedia Services DRM Store Plug-In
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealJukebox Netscape Plugin
  • 6.0.12.1739
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Shockwave Flash 27.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.8.612
  • 5.1.30514.0
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • ~Mirage 6.1.58.0 Plugin for Visual Mirage Projects

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

Pkshadow
  • Top 10 Contributor
743 solutions 9026 answers

Hello fellow Canuck Sad news..... This from Oct. 7 https://blog.mozilla.org/futurereleases/2017/10/04/firefox-support-for-windows-xp-and-vista/

CBC is using a Player called Caffeine Player as to what that is ??? It does need Java is all I could find. Might find something here : http://www.cbc.ca/accessibility/

Can you be specific about the problem only please. Did the websites change appearance from what normally looked like when problem started ?

Any details about sites and if they made changes would help identify if it is the sites them selves that updated their code and if so nothing can do .

try : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode and https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox and : https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows Last resort https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Please let us know if this solved your issue or if need further assistance.

Hello fellow Canuck Sad news..... This from Oct. 7 https://blog.mozilla.org/futurereleases/2017/10/04/firefox-support-for-windows-xp-and-vista/ CBC is using a Player called Caffeine Player as to what that is ??? It does need Java is all I could find. Might find something here : http://www.cbc.ca/accessibility/ Can you be specific about the problem only please. Did the websites change appearance from what normally looked like when problem started ? Any details about sites and if they made changes would help identify if it is the sites them selves that updated their code and if so nothing can do . try : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode and https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox and : https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows Last resort https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Please let us know if this solved your issue or if need further assistance.

Question owner

I live in the U.S. but I'm American/Canadian. I have contacted CBC but not much help. When I try to play the CBC videos in those links above the video goes black for a few seconds then it says "the selected item is not currently available. This is a very recent problem, CBC said they changed the format recently in those videos which means if I want to watch any news on there I can only do it on their Live Stream when it's on the air live because they didn't change the format of that video section. I'm aware of FIrefox choice to no longer support Windows XP and I hope they will change their mind. What is Caffeine Player and how do I get it? CBC Website isn't much help. I wonder will it work even if I do find it with XP?

I live in the U.S. but I'm American/Canadian. I have contacted CBC but not much help. When I try to play the CBC videos in those links above the video goes black for a few seconds then it says "the selected item is not currently available. This is a very recent problem, CBC said they changed the format recently in those videos which means if I want to watch any news on there I can only do it on their Live Stream when it's on the air live because they didn't change the format of that video section. I'm aware of FIrefox choice to no longer support Windows XP and I hope they will change their mind. What is Caffeine Player and how do I get it? CBC Website isn't much help. I wonder will it work even if I do find it with XP?
Pkshadow
  • Top 10 Contributor
743 solutions 9026 answers

You could try updating your Firefox to current release version 52.4.1 if does not update from Help - - > About https://www.mozilla.org/en-US/firefox/organizations/all/

Can not get any info on this Caffeine Player. Only found were using it when started a video then clicked Inspect Element. They were using a lot of Java Script also.

So you did not mention if tried the 3 suggestions of the url's that were provided.

Try the update is all I can suggest. If that does not work someone else with more knowledge will be around.

You could try updating your Firefox to current release version 52.4.1 if does not update from Help - - > About https://www.mozilla.org/en-US/firefox/organizations/all/ Can not get any info on this Caffeine Player. Only found were using it when started a video then clicked Inspect Element. They were using a lot of Java Script also. So you did not mention if tried the 3 suggestions of the url's that were provided. Try the update is all I can suggest. If that does not work someone else with more knowledge will be around.

Question owner

Pkshadow said

You could try updating your Firefox to current release version 52.4.1 if does not update from Help - - > About https://www.mozilla.org/en-US/firefox/organizations/all/ Can not get any info on this Caffeine Player. Only found were using it when started a video then clicked Inspect Element. They were using a lot of Java Script also. So you did not mention if tried the 3 suggestions of the url's that were provided. Try the update is all I can suggest. If that does not work someone else with more knowledge will be around.

I do have the latest version of Firefox as mentioned in original post I use version ESR 52.4.0. I thank you for trying to help. Yes I did try those url's but so far I'm not having much luck. I never heard of that Caffeine Player either. What's strange is that there are some people with Chrome and have Windows XP yet they can play it. I don't know that format Caffeine Player that's being used at CBC and what I can do. Even MSN videos won't play for me saying I need Flashplayer even though I have the latest version and checked to make sure it's activated but right now I'm trying to solve the other problem of how to get these videos working at CBC until I can afford to buy a new computer. I'm confused by all of this. I wish I new more about computers. http://www.cbc.ca/player/news/Canada/North

''Pkshadow [[#answer-1019243|said]]'' <blockquote> You could try updating your Firefox to current release version 52.4.1 if does not update from Help - - > About https://www.mozilla.org/en-US/firefox/organizations/all/ Can not get any info on this Caffeine Player. Only found were using it when started a video then clicked Inspect Element. They were using a lot of Java Script also. So you did not mention if tried the 3 suggestions of the url's that were provided. Try the update is all I can suggest. If that does not work someone else with more knowledge will be around. </blockquote> I do have the latest version of Firefox as mentioned in original post I use version ESR 52.4.0. I thank you for trying to help. Yes I did try those url's but so far I'm not having much luck. I never heard of that Caffeine Player either. What's strange is that there are some people with Chrome and have Windows XP yet they can play it. I don't know that format Caffeine Player that's being used at CBC and what I can do. Even MSN videos won't play for me saying I need Flashplayer even though I have the latest version and checked to make sure it's activated but right now I'm trying to solve the other problem of how to get these videos working at CBC until I can afford to buy a new computer. I'm confused by all of this. I wish I new more about computers. http://www.cbc.ca/player/news/Canada/North

Question owner

Pkshadow said

Hello fellow Canuck Sad news..... This from Oct. 7 https://blog.mozilla.org/futurereleases/2017/10/04/firefox-support-for-windows-xp-and-vista/ CBC is using a Player called Caffeine Player as to what that is ??? It does need Java is all I could find. Might find something here : http://www.cbc.ca/accessibility/ Can you be specific about the problem only please. Did the websites change appearance from what normally looked like when problem started ? Any details about sites and if they made changes would help identify if it is the sites them selves that updated their code and if so nothing can do . try : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode and https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox and : https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows Last resort https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Please let us know if this solved your issue or if need further assistance.

Yes, when I go to try and play the videos here http://www.cbc.ca/player/news/Canada/North The video tries to start then it goes black with a message in small white letters that says the selected item is currently not available which means the way things are right now with whatever recent change they made to their player it won't work for me at the moment.

''Pkshadow [[#answer-1019206|said]]'' <blockquote> Hello fellow Canuck Sad news..... This from Oct. 7 https://blog.mozilla.org/futurereleases/2017/10/04/firefox-support-for-windows-xp-and-vista/ CBC is using a Player called Caffeine Player as to what that is ??? It does need Java is all I could find. Might find something here : http://www.cbc.ca/accessibility/ Can you be specific about the problem only please. Did the websites change appearance from what normally looked like when problem started ? Any details about sites and if they made changes would help identify if it is the sites them selves that updated their code and if so nothing can do . try : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode and https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox and : https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows Last resort https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Please let us know if this solved your issue or if need further assistance. </blockquote> Yes, when I go to try and play the videos here http://www.cbc.ca/player/news/Canada/North The video tries to start then it goes black with a message in small white letters that says the selected item is currently not available which means the way things are right now with whatever recent change they made to their player it won't work for me at the moment.
jscher2000
  • Top 10 Contributor
7295 solutions 59409 answers

Helpful Reply

I'm not sure if this was mentioned before, but...

Firefox does not include an MPEG/H.264 decoder. Instead, Firefox relies on system components to decode videos using those codecs. Unfortunately, Microsoft never released "Media Foundation" for Windows XP, only Windows Vista and later. That means on many sites which use an HTML5 player and do not offer alternative formats, you can't play their videos. When I go to the CBC site, it is an MPEG-encoded video (screenshot attached showing the video chunks being retrieved).

There is a rather complicated-looking workaround that users have reported having luck with. It is described in this article: http://www.msfn.org/board/topic/175591-enable-mp4-h264-aac-html5-video-in-firefox-on-windows-xp-without-flash/

I'm not sure if this was mentioned before, but... Firefox does not include an MPEG/H.264 decoder. Instead, Firefox relies on system components to decode videos using those codecs. Unfortunately, Microsoft never released "Media Foundation" for Windows XP, only Windows Vista and later. That means on many sites which use an HTML5 player and do not offer alternative formats, you can't play their videos. When I go to the CBC site, it is an MPEG-encoded video (screenshot attached showing the video chunks being retrieved). There is a rather complicated-looking workaround that users have reported having luck with. It is described in this article: http://www.msfn.org/board/topic/175591-enable-mp4-h264-aac-html5-video-in-firefox-on-windows-xp-without-flash/

Question owner

jscher2000 said

I'm not sure if this was mentioned before, but... Firefox does not include an MPEG/H.264 decoder. Instead, Firefox relies on system components to decode videos using those codecs. Unfortunately, Microsoft never released "Media Foundation" for Windows XP, only Windows Vista and later. That means on many sites which use an HTML5 player and do not offer alternative formats, you can't play their videos. When I go to the CBC site, it is an MPEG-encoded video (screenshot attached showing the video chunks being retrieved). There is a rather complicated-looking workaround that users have reported having luck with. It is described in this article: http://www.msfn.org/board/topic/175591-enable-mp4-h264-aac-html5-video-in-firefox-on-windows-xp-without-flash/

What I don't understand is why can some people who have Google Chrome for Windows XP can still play those videos in that format the CBC site has and not Firefox? I did a right click on the video and it said Caffeine Player 11.5.0 which is something I never heard of. My problem is that I'm the first to admit it, I'm not nearly as knowledgeable about PC desktop computers as most people are and at the current moment I can't afford a new PC with Windows 10, I'm hoping that will change in the New Year. I'm still trying to find answers to find a way to get this to work, that link was very complicated. If anyone comes up with anymore help ideas that would be great and I thank all of you in advance for being so kind to me and patient with me, you guys are Firefox are the best. I like my Firefox and don't want that Chrome, as you know Google tracks too much personal info and targets people with ads, who needs that?

''jscher2000 [[#answer-1019436|said]]'' <blockquote> I'm not sure if this was mentioned before, but... Firefox does not include an MPEG/H.264 decoder. Instead, Firefox relies on system components to decode videos using those codecs. Unfortunately, Microsoft never released "Media Foundation" for Windows XP, only Windows Vista and later. That means on many sites which use an HTML5 player and do not offer alternative formats, you can't play their videos. When I go to the CBC site, it is an MPEG-encoded video (screenshot attached showing the video chunks being retrieved). There is a rather complicated-looking workaround that users have reported having luck with. It is described in this article: http://www.msfn.org/board/topic/175591-enable-mp4-h264-aac-html5-video-in-firefox-on-windows-xp-without-flash/ </blockquote> What I don't understand is why can some people who have Google Chrome for Windows XP can still play those videos in that format the CBC site has and not Firefox? I did a right click on the video and it said Caffeine Player 11.5.0 which is something I never heard of. My problem is that I'm the first to admit it, I'm not nearly as knowledgeable about PC desktop computers as most people are and at the current moment I can't afford a new PC with Windows 10, I'm hoping that will change in the New Year. I'm still trying to find answers to find a way to get this to work, that link was very complicated. If anyone comes up with anymore help ideas that would be great and I thank all of you in advance for being so kind to me and patient with me, you guys are Firefox are the best. I like my Firefox and don't want that Chrome, as you know Google tracks too much personal info and targets people with ads, who needs that?
jscher2000
  • Top 10 Contributor
7295 solutions 59409 answers

Helpful Reply

Firefox is an open source browser: anyone can read and copy its source code. It is difficult for legal/philosophical reasons to include patented technologies in an open source product.

Google Chrome is a proprietary browser so it is not subject to such limitations.

Caffeine Player is a name someone gave to some code the site is using; it's not a plugin.

Firefox is an open source browser: anyone can read and copy its source code. It is difficult for legal/philosophical reasons to include patented technologies in an open source product. Google Chrome is a proprietary browser so it is not subject to such limitations. Caffeine Player is a name someone gave to some code the site is using; it's not a plugin.

Question owner

jscher2000 said

Firefox is an open source browser: anyone can read and copy its source code. It is difficult for legal/philosophical reasons to include patented technologies in an open source product. Google Chrome is a proprietary browser so it is not subject to such limitations. Caffeine Player is a name someone gave to some code the site is using; it's not a plugin.

Thank you for explaining this to me. So if I understand this right that Caffeine Player that you said is not a plugin does that mean it's some kind of HTML5 format? If only Firefox would change their mind and support XP that would make things better but I get it, XP is so old now at the same time there are still millions out there who use it, I hate the fact that Microsoft forces people to keep buying new PC computers/windows when their old system work but there's not much any of us can do about that one it is what it is. I guess there's no way for me to download those needed HTML5 codecs. Thank you again for trying to help. If any new ideas/suggestions come to mind feel free to let me know. I guess I also need to get better educated about computers.

''jscher2000 [[#answer-1019492|said]]'' <blockquote> Firefox is an open source browser: anyone can read and copy its source code. It is difficult for legal/philosophical reasons to include patented technologies in an open source product. Google Chrome is a proprietary browser so it is not subject to such limitations. Caffeine Player is a name someone gave to some code the site is using; it's not a plugin. </blockquote> Thank you for explaining this to me. So if I understand this right that Caffeine Player that you said is not a plugin does that mean it's some kind of HTML5 format? '''If only Firefox would change their mind and support XP that would make things better but I get it, XP is so old now at the same time there are still millions out there who use it, I hate the fact that Microsoft forces people to keep buying new PC computers/windows when their old system work but there's not much any of us can do about that one it is what it is. I guess there's no way for me to download those needed HTML5 codecs. Thank you again for trying to help. If any new ideas/suggestions come to mind feel free to let me know. I guess I also need to get better educated about computers.'''
Moses
  • Moderator
458 solutions 3599 answers

You should seriously consider switching over to a Linux based distro just so that you are not on an outdated OS prone to security bugs. XP is a dead system and many things will stop working when you browse the Web, You will not have any HTML5 issues if you switch over. A starter is Ubuntu

https://www.ubuntu.com/

You should seriously consider switching over to a Linux based distro just so that you are not on an outdated OS prone to security bugs. XP is a dead system and many things will stop working when you browse the Web, You will not have any HTML5 issues if you switch over. A starter is Ubuntu https://www.ubuntu.com/
jscher2000
  • Top 10 Contributor
7295 solutions 59409 answers

Chosen Solution

Michael-arcticpolar said

So if I understand this right that Caffeine Player that you said is not a plugin does that mean it's some kind of HTML5 format?

It piggybacks on the built-in HTML5 player. Similar to the "JW Player" you may see around the web.

I guess there's no way for me to download those needed HTML5 codecs.

The only method I've seen users confirm is the one I linked to before. Since a lot of CODEC packs offered in search results are malware, I don't recommend trying things randomly.

''Michael-arcticpolar [[#answer-1019495|said]]'' <blockquote> So if I understand this right that Caffeine Player that you said is not a plugin does that mean it's some kind of HTML5 format?</blockquote> It piggybacks on the built-in HTML5 player. Similar to the "JW Player" you may see around the web. <blockquote>I guess there's no way for me to download those needed HTML5 codecs. </blockquote> The only method I've seen users confirm is the one I linked to before. Since a lot of CODEC packs offered in search results are malware, I don't recommend trying things randomly.

Question owner

jscher2000 said

Michael-arcticpolar said
So if I understand this right that Caffeine Player that you said is not a plugin does that mean it's some kind of HTML5 format?

It piggybacks on the built-in HTML5 player. Similar to the "JW Player" you may see around the web.

I guess there's no way for me to download those needed HTML5 codecs.

The only method I've seen users confirm is the one I linked to before. Since a lot of CODEC packs offered in search results are malware, I don't recommend trying things randomly.

''''Thank you for taking the time to explain. I'm careful about websites for that very same reason of malware and God knows what else is out there. I'm actually surprised that Norton/Symantec still has something that works for XP users, Firewall and antivirus. Hopefully I will be able to afford a new pc computer after New Year's, besides I all that HTML5 stuff sounds very confusing to me and I'm no computer wiz but this does help to better understand things.

'On the other hand what is strange is that no videos will play for me anymore on MSN which is a recent thing but not a huge deal but what I don't get is the fact their website says that I need flash player but I do have the latest version of Flash Player and I checked to make sure it was activated and it is yet go figure I currently have no trouble at all playing videos on You Tube, Yahoo, and AT&T, I guess better than nothing so I'm thankful for that.''''''''''

''jscher2000 [[#answer-1019533|said]]'' <blockquote> ''Michael-arcticpolar [[#answer-1019495|said]]'' <blockquote> So if I understand this right that Caffeine Player that you said is not a plugin does that mean it's some kind of HTML5 format?</blockquote> It piggybacks on the built-in HTML5 player. Similar to the "JW Player" you may see around the web. <blockquote>I guess there's no way for me to download those needed HTML5 codecs. </blockquote> The only method I've seen users confirm is the one I linked to before. Since a lot of CODEC packs offered in search results are malware, I don't recommend trying things randomly. </blockquote> '''''''''Thank you for taking the time to explain. I'm careful about websites for that very same reason of malware and God knows what else is out there. I'm actually surprised that Norton/Symantec still has something that works for XP users, Firewall and antivirus. Hopefully I will be able to afford a new pc computer after New Year's, besides I all that HTML5 stuff sounds very confusing to me and I'm no computer wiz but this does help to better understand things. ''''''On the other hand what is strange is that no videos will play for me anymore on MSN which is a recent thing but not a huge deal but what I don't get is the fact their website says that I need flash player but I do have the latest version of Flash Player and I checked to make sure it was activated and it is yet go figure I currently have no trouble at all playing videos on You Tube, Yahoo, and AT&T, I guess better than nothing so I'm thankful for that.'''''''''''''''

Question owner

Moses said

You should seriously consider switching over to a Linux based distro just so that you are not on an outdated OS prone to security bugs. XP is a dead system and many things will stop working when you browse the Web, You will not have any HTML5 issues if you switch over. A starter is Ubuntu https://www.ubuntu.com/

Thanks for the link, I'll have to try and find out more as I know nothing about this. I don't want to lose anything that have on this PC.

''Moses [[#answer-1019516|said]]'' <blockquote> You should seriously consider switching over to a Linux based distro just so that you are not on an outdated OS prone to security bugs. XP is a dead system and many things will stop working when you browse the Web, You will not have any HTML5 issues if you switch over. A starter is Ubuntu https://www.ubuntu.com/ </blockquote> Thanks for the link, I'll have to try and find out more as I know nothing about this. I don't want to lose anything that have on this PC.

Question owner

Michael-arcticpolar said

I love my Firefox browser and I don't want to give it up if possible, I use version ESR 52.4.0 I have Windows XP with service pack 3. Now I realize this is an old system, there are still millions of us using it and some of us like me at the moment can't afford to buy a new computer with Windows 10 so I hope you please try to help me. This is a very recent problem that started in the last 3 weeks or so where some websites I can't play videos at all and some I can. I have the latest version of Flash Player and I check every time there's a problem to make sure it's activated which it is yet only some websites for some strange reason still don't detect Flash Player is enabled even though it is. I can't watch any videos at all on MSN.com, it doesn't detect I have Flash Player and again I checked everything to make sure it's on and it is. I also use to watch regularly news on the Canadian News Broadcast and in the CBC Media Player recently I can't play any videos at all. Here are the links below for you to check, I have no idea what format they use and please try to be patient with me as I'm not a computer wiz and don't know what to do. Please check this for me and let me know what can be done. http://www.cbc.ca/player/news/Canada/North and http://www.cbc.ca/player/news/Canada/NB once you go to those websites just click on any one the videos and hopefully you'll know what format they are using. What I don't understand is that there are some that have Google Chrome with Windows XP yet they can play those very same videos that I can't or at least that is what I was told by someone but I like Firefox, Google is less secure and they are known for tracking too much personal info. Also, now there are other websites where I can currently play videos just fine with no problems at all such as You Tube, Yahoo, and AT&T Won't you please try to help me? I also hope that Mozilla will please reconsider supporting Windows XP even if it's only a few years longer, I know it's a lot to ask because it's such an old system but again some of us can't afford a new computer and feel like we are being forced to buy a new computer because of Microsoft despite the facts our Windows XP computers still work fine and it's not fair. Can't Firefox meet us halfway? Even for a small yearly donation to fully support Windows XP? Even if you only asked for let's say a $20.00 donation for the year and you times that by the millions who still use XP and like their Firefox browser that would add up. I hope that you please change your mind. Anyway, please email with any possible answers and suggestions you have that might help me. Thank you so very much in advance for your time and understanding. Have a good day.

jscher2000 said

Michael-arcticpolar said
So if I understand this right that Caffeine Player that you said is not a plugin does that mean it's some kind of HTML5 format?

It piggybacks on the built-in HTML5 player. Similar to the "JW Player" you may see around the web.

I guess there's no way for me to download those needed HTML5 codecs.

The only method I've seen users confirm is the one I linked to before. Since a lot of CODEC packs offered in search results are malware, I don't recommend trying things randomly.

I got new information about from that CBC.ca website, this is what they said to me. For video we use segmented MP4s delivered using HLS.

For support you therefore need a Browser / OS that supports the HLS or the Media Source Extensions (MSE) Standard.

''Michael-arcticpolar [[#question-1180689|said]]'' <blockquote> I love my Firefox browser and I don't want to give it up if possible, I use version ESR 52.4.0 I have Windows XP with service pack 3. Now I realize this is an old system, there are still millions of us using it and some of us like me at the moment can't afford to buy a new computer with Windows 10 so I hope you please try to help me. This is a very recent problem that started in the last 3 weeks or so where some websites I can't play videos at all and some I can. I have the latest version of Flash Player and I check every time there's a problem to make sure it's activated which it is yet only some websites for some strange reason still don't detect Flash Player is enabled even though it is. I can't watch any videos at all on MSN.com, it doesn't detect I have Flash Player and again I checked everything to make sure it's on and it is. I also use to watch regularly news on the Canadian News Broadcast and in the CBC Media Player recently I can't play any videos at all. Here are the links below for you to check, I have no idea what format they use and please try to be patient with me as I'm not a computer wiz and don't know what to do. Please check this for me and let me know what can be done. http://www.cbc.ca/player/news/Canada/North and http://www.cbc.ca/player/news/Canada/NB once you go to those websites just click on any one the videos and hopefully you'll know what format they are using. What I don't understand is that there are some that have Google Chrome with Windows XP yet they can play those very same videos that I can't or at least that is what I was told by someone but I like Firefox, Google is less secure and they are known for tracking too much personal info. Also, now there are other websites where I can currently play videos just fine with no problems at all such as You Tube, Yahoo, and AT&T Won't you please try to help me? I also hope that Mozilla will please reconsider supporting Windows XP even if it's only a few years longer, I know it's a lot to ask because it's such an old system but again some of us can't afford a new computer and feel like we are being forced to buy a new computer because of Microsoft despite the facts our Windows XP computers still work fine and it's not fair. Can't Firefox meet us halfway? Even for a small yearly donation to fully support Windows XP? Even if you only asked for let's say a $20.00 donation for the year and you times that by the millions who still use XP and like their Firefox browser that would add up. I hope that you please change your mind. Anyway, please email with any possible answers and suggestions you have that might help me. Thank you so very much in advance for your time and understanding. Have a good day. </blockquote> ''jscher2000 [[#answer-1019533|said]]'' <blockquote> ''Michael-arcticpolar [[#answer-1019495|said]]'' <blockquote> So if I understand this right that Caffeine Player that you said is not a plugin does that mean it's some kind of HTML5 format?</blockquote> It piggybacks on the built-in HTML5 player. Similar to the "JW Player" you may see around the web. <blockquote>I guess there's no way for me to download those needed HTML5 codecs. </blockquote> The only method I've seen users confirm is the one I linked to before. Since a lot of CODEC packs offered in search results are malware, I don't recommend trying things randomly. </blockquote> I got new information about from that CBC.ca website, this is what they said to me. For video we use segmented MP4s delivered using HLS. For support you therefore need a Browser / OS that supports the HLS or the Media Source Extensions (MSE) Standard.

Question owner

jscher2000 said

I'm not sure if this was mentioned before, but... Firefox does not include an MPEG/H.264 decoder. Instead, Firefox relies on system components to decode videos using those codecs. Unfortunately, Microsoft never released "Media Foundation" for Windows XP, only Windows Vista and later. That means on many sites which use an HTML5 player and do not offer alternative formats, you can't play their videos. When I go to the CBC site, it is an MPEG-encoded video (screenshot attached showing the video chunks being retrieved). There is a rather complicated-looking workaround that users have reported having luck with. It is described in this article: http://www.msfn.org/board/topic/175591-enable-mp4-h264-aac-html5-video-in-firefox-on-windows-xp-without-flash/

Thank you for the reminder, my problem is that for me this a bit complicated and even with those directions on that website I'm not 100% certain how to do this correctly.

''jscher2000 [[#answer-1019436|said]]'' <blockquote> I'm not sure if this was mentioned before, but... Firefox does not include an MPEG/H.264 decoder. Instead, Firefox relies on system components to decode videos using those codecs. Unfortunately, Microsoft never released "Media Foundation" for Windows XP, only Windows Vista and later. That means on many sites which use an HTML5 player and do not offer alternative formats, you can't play their videos. When I go to the CBC site, it is an MPEG-encoded video (screenshot attached showing the video chunks being retrieved). There is a rather complicated-looking workaround that users have reported having luck with. It is described in this article: http://www.msfn.org/board/topic/175591-enable-mp4-h264-aac-html5-video-in-firefox-on-windows-xp-without-flash/ </blockquote> '''Thank you for the reminder, my problem is that for me this a bit complicated and even with those directions on that website I'm not 100% certain how to do this correctly. '''