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Firefox crashes

Posted

Hi,

My name is Denis and I need some help with Firefox. It is crashing every time, right after opening it. I have used Firefox in this computer since 2014, when I bought it (Vaio SVF15N26CXB), and it has worked well so far, no major issues. It seemed to be a slightly customized x86 (don't know why not x64) version for Sony computers.

The problem started between Sunday and Monday (10/15-16), when I was working on the web, with multiple tabs open in newspaper websites, and some database pages. The browser started to get awfully slow ('not responding' several times), but I had experienced that in other situations, and it was never a chronic issue). I just used IE to finish the work (as it has always been the case in this laptop, IE was crappy and crashed a few times), and forced Firefox to close. This time though, after waiting a few minutes and restarting the browser, it closed right after the window appeared. Tried at least 3 more times, same outcome. Then, I shut the computer down to see if it would solve the issue, since it had been a while since the last time.

I turned it on and tried to use it, and even though it patched an update before opening the browser, the problem still persisted. Tried opening many times, and the result was consistent. Eventually, I got the to use the safe mode, but the result was the same. Then I tried the other option, 'refresh Firefox', but the problem didn't go away. I also installed all the latest updates for Windows, but still nothing. Then, I tried uninstalling, installing the newest version, no success. Tried installing an earlier version (53.0.2), but still faulty.

Meanwhile, I downloaded Chrome to use while I tried the fixes on Firefox, but it ALSO started to crash!! In this case, it would crash at random. It could be while I was navigating a page, or watching a Youtube video (was actually working on Outlook Express, and the browser minimized), or sometimes even right after opening it, when entering an address and hitting Enter. I then tried to deactivate extensions, flash player and java, but nothing improved.

I looked up online for similar issues, tried some fixes such as running more than one anti-virus app, using Ccleaner to clean cache/temp files/registry and cookies, tried TCP/IP stack repair, even used memtest to check hardware, but after several hours all tests passed, and none of the fixes worked.

The only unusual thing I have done on Sunday was to change some Regional configs (keyboard language order, measurement units from inches to metric), which I reverted, but problem still there.

Please, could anyone help me solve this issue?


Thank you very much in advance!!

Crash ID: bp-074ca952-d998-4cbf-98c8-a1aef1171019

Hi, My name is Denis and I need some help with Firefox. It is crashing every time, right after opening it. I have used Firefox in this computer since 2014, when I bought it (Vaio SVF15N26CXB), and it has worked well so far, no major issues. It seemed to be a slightly customized x86 (don't know why not x64) version for Sony computers. The problem started between Sunday and Monday (10/15-16), when I was working on the web, with multiple tabs open in newspaper websites, and some database pages. The browser started to get awfully slow ('not responding' several times), but I had experienced that in other situations, and it was never a chronic issue). I just used IE to finish the work (as it has always been the case in this laptop, IE was crappy and crashed a few times), and forced Firefox to close. This time though, after waiting a few minutes and restarting the browser, it closed right after the window appeared. Tried at least 3 more times, same outcome. Then, I shut the computer down to see if it would solve the issue, since it had been a while since the last time. I turned it on and tried to use it, and even though it patched an update before opening the browser, the problem still persisted. Tried opening many times, and the result was consistent. Eventually, I got the to use the safe mode, but the result was the same. Then I tried the other option, 'refresh Firefox', but the problem didn't go away. I also installed all the latest updates for Windows, but still nothing. Then, I tried uninstalling, installing the newest version, no success. Tried installing an earlier version (53.0.2), but still faulty. Meanwhile, I downloaded Chrome to use while I tried the fixes on Firefox, but it ALSO started to crash!! In this case, it would crash at random. It could be while I was navigating a page, or watching a Youtube video (was actually working on Outlook Express, and the browser minimized), or sometimes even right after opening it, when entering an address and hitting Enter. I then tried to deactivate extensions, flash player and java, but nothing improved. I looked up online for similar issues, tried some fixes such as running more than one anti-virus app, using Ccleaner to clean cache/temp files/registry and cookies, tried TCP/IP stack repair, even used memtest to check hardware, but after several hours all tests passed, and none of the fixes worked. The only unusual thing I have done on Sunday was to change some Regional configs (keyboard language order, measurement units from inches to metric), which I reverted, but problem still there. Please, could anyone help me solve this issue? Thank you very much in advance!! Crash ID: bp-074ca952-d998-4cbf-98c8-a1aef1171019

Chosen solution

hi, it looks like you're running webroot and malwarebytes anti-exploit at the same time which could lead to problems...

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Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36

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philipp
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4814 solutions 21354 answers

Chosen Solution

hi, it looks like you're running webroot and malwarebytes anti-exploit at the same time which could lead to problems...

hi, it looks like you're running webroot and malwarebytes anti-exploit at the same time which could lead to problems...
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Question owner

Hi philipp!

Yeah, I installed malwarebytes after the problem started, to check double check for viruses. I already had webroot.

I will uninstall one of them to see if works. Probably will take Webroot out as it was already installed when the problem started.

Thank you!

Hi philipp! Yeah, I installed malwarebytes after the problem started, to check double check for viruses. I already had webroot. I will uninstall one of them to see if works. Probably will take Webroot out as it was already installed when the problem started. Thank you!
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Pkshadow
  • Top 10 Contributor
237 solutions 2498 answers

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.
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Question owner

philipp said

hi, it looks like you're running webroot and malwarebytes anti-exploit at the same time which could lead to problems...

Hey philipp,

It worked... I still don't understand why this was happening, since the problem started before I even thought of installing Malwarebytes and only had Webroot on my system, for over 3 years... But since yesterday when I applied the fix, no crashes so far, on Firefox and Chrome at least. Haven't tried IE though.

Thank you very much for your help!!!!

''philipp [[#answer-1019075|said]]'' <blockquote> hi, it looks like you're running webroot and malwarebytes anti-exploit at the same time which could lead to problems... </blockquote> Hey philipp, It worked... I still don't understand why this was happening, since the problem started before I even thought of installing Malwarebytes and only had Webroot on my system, for over 3 years... But since yesterday when I applied the fix, no crashes so far, on Firefox and Chrome at least. Haven't tried IE though. Thank you very much for your help!!!!
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