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I can't open https://www.google.com in my browser?

  • 7 replies
  • 11 have this problem
  • 6 views
  • Last reply by peymanlord

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Hi. I can't open https://www.google.com in my browser? The error message is: "Your connection is not secure The owner of www.google.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate." In additional: www.google.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER & in Error code: SEC_ERROR_UNKNOWN_ISSUER: https://www.google.com/ Peer’s Certificate issuer is not recognized. HTTP Strict Transport Security: false HTTP Public Key Pinning: true Certificate chain:

-----BEGIN CERTIFICATE----- MIIDjTCCAnWgAwIBAgIMZqkzV99DlHoFi4OlMA0GCSqGSIb3DQEBCwUAMFUxGjAY BgNVBAoMEUthc3BlcnNreSBMYWIgWkFPMTcwNQYDVQQDDC5LYXNwZXJza3kgQW50 aS1WaXJ1cyBQZXJzb25hbCBSb290IENlcnRpZmljYXRlMB4XDTE3MTAwMzE4MDMx MFoXDTE3MTIyNjE3NDQwMFowaDELMAkGA1UEBhMCVVMxEzARBgNVBAgMCkNhbGlm b3JuaWExFjAUBgNVBAcMDU1vdW50YWluIFZpZXcxEzARBgNVBAoMCkdvb2dsZSBJ bmMxFzAVBgNVBAMMDnd3dy5nb29nbGUuY29tMIIBIjANBgkqhkiG9w0BAQEFAAOC AQ8AMIIBCgKCAQEAvIytyrzrQCSD+0NSJRo/yWOWe9A/jMe+OyfwhQV000lL3I4n AZMq1Jzm5WrCq/E8EQSSHeoNUWgVu7wo3QUAsLotsScWro8Om6btOY+ZUn3lC4CC 3Va8oEoTO4flRUXi7bHu/OfUaU0PgSQpaecRKwDMix7XFqVO01EkIQirZl5zeQGD pGJavjtHWi1/8v8esdt9EzaXar8pbd81PgYgny8D9Ijl/osDFRnVc4HEajKJ5QNf y+EERvCxg1i43JKu2Q6lVx0fwvZ7/iZM2VDp35SEuI6Tu2EhSkAvg4Cn+lIeC+aY njUNTEL+m8RCtGyoXK5uGf6y/0QoHlmEVtavrwIDAQABo0owSDAZBgNVHREEEjAQ gg53d3cuZ29vZ2xlLmNvbTAMBgNVHRMBAf8EAjAAMB0GA1UdJQQWMBQGCCsGAQUF BwMBBggrBgEFBQcDAjANBgkqhkiG9w0BAQsFAAOCAQEAeiShOrve/J2RTAHhYd1m m3E9QOYPqqfHT9tfU1AG1VLe0fdOlfzDt4PQCHO4m3ndrSofn5bDldIrkNpDUcGJ PsliuQlkcOUPtr73XBdN4qqbKW75uOQm8M3fF2lOkbdU1jDUrvIGAvbHznBQats1 mIGFKrq0gvigvRewnCMyNjj+p6R9eqIr9NXRmh743gLP00zR9VsLsL6EKeBmrixF /ELnjpXaGTVLIHje8a3pQR3qp6EPBo6hajjbMFrIILKO6DpeLqPFMgKkee9uCfW/ 8fogu4cHoFkDgSvkkzSLCBbZnbQL55HaJqOq6V7qvxWmdJECR8JZhqJB2SNIziTa
9g==
-----END CERTIFICATE-----
-----BEGIN CERTIFICATE----- MIIDPzCCAiegAwIBAgIIU+XHWWauMrUwDQYJKoZIhvcNAQEFBQAwVTEaMBgGA1UE CgwRS2FzcGVyc2t5IExhYiBaQU8xNzA1BgNVBAMMLkthc3BlcnNreSBBbnRpLVZp cnVzIFBlcnNvbmFsIFJvb3QgQ2VydGlmaWNhdGUwHhcNMTcwOTI0MTcwMzE1WhcN MjcwOTIyMTcwMzE1WjBVMRowGAYDVQQKDBFLYXNwZXJza3kgTGFiIFpBTzE3MDUG A1UEAwwuS2FzcGVyc2t5IEFudGktVmlydXMgUGVyc29uYWwgUm9vdCBDZXJ0aWZp Y2F0ZTCCASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoCggEBALyMrcq860Akg/tD UiUaP8ljlnvQP4zHvjsn8IUFdNNJS9yOJwGTKtSc5uVqwqvxPBEEkh3qDVFoFbu8 KN0FALC6LbEnFq6PDpum7TmPmVJ95QuAgt1WvKBKEzuH5UVF4u2x7vzn1GlND4Ek KWnnESsAzIse1xalTtNRJCEIq2Zec3kBg6RiWr47R1otf/L/HrHbfRM2l2q/KW3f NT4GIJ8vA/SI5f6LAxUZ1XOBxGoyieUDX8vhBEbwsYNYuNySrtkOpVcdH8L2e/4m TNlQ6d+UhLiOk7thIUpAL4OAp/pSHgvmmJ41DUxC/pvEQrRsqFyubhn+sv9EKB5Z hFbWr68CAwEAAaMTMBEwDwYDVR0TAQH/BAUwAwEB/zANBgkqhkiG9w0BAQUFAAOC AQEALr1jV4S7bZ/SFxAf8frOpLkFtNxBT0C8+waVdY/OCObcwF3cNihjbHvDmchW wZ7nhZbXUurvACkO3YfaFZhqy621s8Z3zG+2u0h5voIXD00oAMCa1OVFE+p93Ob7
T/FXmI/8c5GVzAsTm9RETCK/WaO4fUM9RNRXKJDKe3t374Ssh7nvM9YGRlre5wLV F+4MkoJ/IObCnWgq05x0jXKKa1Uom5jl2w9fLExnQm/cF6E6BNMLFl4rJZB1UvOQ 1rrImdBEBcptxC1cidsAlCUK9Dj3jbOFQGrc2sNJ2nIvz5spOt6iPxA7lmrrzZoK LRMcyzp2d2U4m7bomZI8jjmQEw==
-----END CERTIFICATE----- 

How can I fix it? Regards

Hi. I can't open https://www.google.com in my browser? The error message is: "Your connection is not secure The owner of www.google.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate." In additional: www.google.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER & in Error code: SEC_ERROR_UNKNOWN_ISSUER: https://www.google.com/ Peer’s Certificate issuer is not recognized. HTTP Strict Transport Security: false HTTP Public Key Pinning: true Certificate chain: <pre><nowiki>-----BEGIN CERTIFICATE----- MIIDjTCCAnWgAwIBAgIMZqkzV99DlHoFi4OlMA0GCSqGSIb3DQEBCwUAMFUxGjAY BgNVBAoMEUthc3BlcnNreSBMYWIgWkFPMTcwNQYDVQQDDC5LYXNwZXJza3kgQW50 aS1WaXJ1cyBQZXJzb25hbCBSb290IENlcnRpZmljYXRlMB4XDTE3MTAwMzE4MDMx MFoXDTE3MTIyNjE3NDQwMFowaDELMAkGA1UEBhMCVVMxEzARBgNVBAgMCkNhbGlm b3JuaWExFjAUBgNVBAcMDU1vdW50YWluIFZpZXcxEzARBgNVBAoMCkdvb2dsZSBJ bmMxFzAVBgNVBAMMDnd3dy5nb29nbGUuY29tMIIBIjANBgkqhkiG9w0BAQEFAAOC AQ8AMIIBCgKCAQEAvIytyrzrQCSD+0NSJRo/yWOWe9A/jMe+OyfwhQV000lL3I4n AZMq1Jzm5WrCq/E8EQSSHeoNUWgVu7wo3QUAsLotsScWro8Om6btOY+ZUn3lC4CC 3Va8oEoTO4flRUXi7bHu/OfUaU0PgSQpaecRKwDMix7XFqVO01EkIQirZl5zeQGD pGJavjtHWi1/8v8esdt9EzaXar8pbd81PgYgny8D9Ijl/osDFRnVc4HEajKJ5QNf y+EERvCxg1i43JKu2Q6lVx0fwvZ7/iZM2VDp35SEuI6Tu2EhSkAvg4Cn+lIeC+aY njUNTEL+m8RCtGyoXK5uGf6y/0QoHlmEVtavrwIDAQABo0owSDAZBgNVHREEEjAQ gg53d3cuZ29vZ2xlLmNvbTAMBgNVHRMBAf8EAjAAMB0GA1UdJQQWMBQGCCsGAQUF BwMBBggrBgEFBQcDAjANBgkqhkiG9w0BAQsFAAOCAQEAeiShOrve/J2RTAHhYd1m m3E9QOYPqqfHT9tfU1AG1VLe0fdOlfzDt4PQCHO4m3ndrSofn5bDldIrkNpDUcGJ PsliuQlkcOUPtr73XBdN4qqbKW75uOQm8M3fF2lOkbdU1jDUrvIGAvbHznBQats1 mIGFKrq0gvigvRewnCMyNjj+p6R9eqIr9NXRmh743gLP00zR9VsLsL6EKeBmrixF /ELnjpXaGTVLIHje8a3pQR3qp6EPBo6hajjbMFrIILKO6DpeLqPFMgKkee9uCfW/ 8fogu4cHoFkDgSvkkzSLCBbZnbQL55HaJqOq6V7qvxWmdJECR8JZhqJB2SNIziTa 9g== -----END CERTIFICATE----- -----BEGIN CERTIFICATE----- MIIDPzCCAiegAwIBAgIIU+XHWWauMrUwDQYJKoZIhvcNAQEFBQAwVTEaMBgGA1UE CgwRS2FzcGVyc2t5IExhYiBaQU8xNzA1BgNVBAMMLkthc3BlcnNreSBBbnRpLVZp cnVzIFBlcnNvbmFsIFJvb3QgQ2VydGlmaWNhdGUwHhcNMTcwOTI0MTcwMzE1WhcN MjcwOTIyMTcwMzE1WjBVMRowGAYDVQQKDBFLYXNwZXJza3kgTGFiIFpBTzE3MDUG A1UEAwwuS2FzcGVyc2t5IEFudGktVmlydXMgUGVyc29uYWwgUm9vdCBDZXJ0aWZp Y2F0ZTCCASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoCggEBALyMrcq860Akg/tD UiUaP8ljlnvQP4zHvjsn8IUFdNNJS9yOJwGTKtSc5uVqwqvxPBEEkh3qDVFoFbu8 KN0FALC6LbEnFq6PDpum7TmPmVJ95QuAgt1WvKBKEzuH5UVF4u2x7vzn1GlND4Ek KWnnESsAzIse1xalTtNRJCEIq2Zec3kBg6RiWr47R1otf/L/HrHbfRM2l2q/KW3f NT4GIJ8vA/SI5f6LAxUZ1XOBxGoyieUDX8vhBEbwsYNYuNySrtkOpVcdH8L2e/4m TNlQ6d+UhLiOk7thIUpAL4OAp/pSHgvmmJ41DUxC/pvEQrRsqFyubhn+sv9EKB5Z hFbWr68CAwEAAaMTMBEwDwYDVR0TAQH/BAUwAwEB/zANBgkqhkiG9w0BAQUFAAOC AQEALr1jV4S7bZ/SFxAf8frOpLkFtNxBT0C8+waVdY/OCObcwF3cNihjbHvDmchW wZ7nhZbXUurvACkO3YfaFZhqy621s8Z3zG+2u0h5voIXD00oAMCa1OVFE+p93Ob7 T/FXmI/8c5GVzAsTm9RETCK/WaO4fUM9RNRXKJDKe3t374Ssh7nvM9YGRlre5wLV F+4MkoJ/IObCnWgq05x0jXKKa1Uom5jl2w9fLExnQm/cF6E6BNMLFl4rJZB1UvOQ 1rrImdBEBcptxC1cidsAlCUK9Dj3jbOFQGrc2sNJ2nIvz5spOt6iPxA7lmrrzZoK LRMcyzp2d2U4m7bomZI8jjmQEw== -----END CERTIFICATE----- </nowiki></pre> How can I fix it? Regards

Modified by cor-el

All Replies (7)

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do you have this problem only with google or it happens with facebook too ?

Do you have installed anyone of this : Replay media catcher , ESET ?

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thagoodboy said

do you have this problem only with google or it happens with facebook too ? Do you have installed anyone of this : Replay media catcher , ESET ?

its just with google and gmail facebook didn't have any problem. I have kaspersky internet security 2015

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Thank you for the coded certificate, and yes, it is:

Issuer CN = Kaspersky Anti-Virus Personal Root Certificate

It's a fake certificate that's needed as part of the filtering process. Your options are:

(1) Disable Kaspersky from filtering your secure connections in Firefox (see: How to troubleshoot security error codes on secure websites)

(2) Manually import the Kaspersky signing certificate into Firefox so that all of Kaspersky's fake certificates are trusted. See: https://support.mozilla.org/questions/1172560#answer-1000053

(3) Use whatever other method Kaspersky recommends to have Kaspersky set up Firefox (do #2 automatically). This might involve clicking a button in a Kaspersky dialog or restarting Windows or reinstalling Kaspersky.

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peymanlord said

I have kaspersky internet security 2015

Hopefully you mean 2017?

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my answer was late as i see

Modified by thagoodboy

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jscher2000 said

Thank you for the coded certificate, and yes, it is: Issuer CN = Kaspersky Anti-Virus Personal Root Certificate It's a fake certificate that's needed as part of the filtering process. Your options are: (1) Disable Kaspersky from filtering your secure connections in Firefox (see: How to troubleshoot security error codes on secure websites) (2) Manually import the Kaspersky signing certificate into Firefox so that all of Kaspersky's fake certificates are trusted. See: https://support.mozilla.org/questions/1172560#answer-1000053 (3) Use whatever other method Kaspersky recommends to have Kaspersky set up Firefox (do #2 automatically). This might involve clicking a button in a Kaspersky dialog or restarting Windows or reinstalling Kaspersky.

2 solved the problem but my kaspersky version is 2015 Regards