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can't attach files on Outlook Web App

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So, up until two weeks ago, I was able to open my work email from home, reply, and attach documents from my home directory (files). Now, when I go to attach files (the paperclip), all of a sudden I get nothing. I know my Mozilla Firefox did an update around the same time and am wondering if that's why my option to attach files/docs is now blocked? I saw one thread with an identical concern, but I'm not computer literate and am hesitant to click on anything and then screw up my computer. Any help would be appreciated!

So, up until two weeks ago, I was able to open my work email from home, reply, and attach documents from my home directory (files). Now, when I go to attach files (the paperclip), all of a sudden I get nothing. I know my Mozilla Firefox did an update around the same time and am wondering if that's why my option to attach files/docs is now blocked? I saw one thread with an identical concern, but I'm not computer literate and am hesitant to click on anything and then screw up my computer. Any help would be appreciated!
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Pkshadow
  • Top 10 Contributor
375 solutions 3974 answers
I saw one thread with an identical concern, but I'm not computer literate and am hesitant to click on anything and then screw up my computer.

How are we to do that if you have already found the "identical concern" and are "hesitant to click on anything"  ??? You could have posted the url to the "identical concern" for us to look at to see what was done then and what we can do now, if anything as per above.

That being said I have no idea where and how to help you.

<blockquote> I saw one thread with an identical concern, but I'm not computer literate and am hesitant to click on anything and then screw up my computer.</blockquote> How are we to do that if you have already found the "identical concern" and are "hesitant to click on anything" ??? You could have posted the url to the "identical concern" for us to look at to see what was done then and what we can do now, if anything as per above. That being said I have no idea where and how to help you.
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jscher2000
  • Top 10 Contributor
6713 solutions 54867 answers

Hi mchromey40, was this the thread you found, from a few months back?

I cannot add attachment in Outlook web app

Since that discussion generally relates to issue that occurred long before Firefox 56 was released, I wonder whether you might be experiencing a new issue.

If you haven't already, could you try "the usual":

If a site is generally known to work in Firefox, these are general suggestions to try when it stops working correctly:

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement? (More info: Troubleshoot Firefox issues using Safe Mode)

Hi mchromey40, was this the thread you found, from a few months back? [https://support.mozilla.org/questions/1166878 I cannot add attachment in Outlook web app] Since that discussion generally relates to issue that occurred long before Firefox 56 was released, I wonder whether you might be experiencing a new issue. If you haven't already, could you try "the usual": If a site is generally known to work in Firefox, these are general suggestions to try when it stops working correctly: '''Cache and Cookies:''' When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Clear Firefox's Cache See: [[How to clear the Firefox cache]] If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress. (2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either: * right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies" * (menu bar) Tools > Page Info > Security > "View Cookies" * click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually. Then try reloading the page. Does that help? '''Testing in Firefox's Safe Mode:''' In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement? (More info: [[Troubleshoot Firefox issues using Safe Mode]])
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