X
Tap here to go to the mobile version of the site.

Support Forum

Add ons not working.

Posted

Phone: Samsung Galaxy S5 Android OS: 6.0.1 Firefox version: 56

I have tried to install add-ons from the Firefox add-ons site several times. While the add-ons report as installed, they do not function. I cannot open their settings submenus by clicking on the add-on names in the Firefox pull-down menu. Clicking just closes the menu.

I need help with this. I asked several days ago and nobody has replied. I've checked to make sure that Firefox had permission to modify my storage, and it does. Help!

Phone: Samsung Galaxy S5 Android OS: 6.0.1 Firefox version: 56 I have tried to install add-ons from the Firefox add-ons site several times. While the add-ons report as installed, they do not function. I cannot open their settings submenus by clicking on the add-on names in the Firefox pull-down menu. Clicking just closes the menu. I need help with this. I asked several days ago and nobody has replied. I've checked to make sure that Firefox had permission to modify my storage, and it does. Help!
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Android 6.0.1; Mobile; rv:56.0) Gecko/56.0 Firefox/56.0

More Information

Seburo
  • Top 25 Contributor
  • Moderator
414 solutions 2792 answers

Helpful Reply

Hi

I am sorry we have not come back to you.

Which add-on are you trying?

Hi I am sorry we have not come back to you. Which add-on are you trying?
Was this helpful to you? 4
Quote

Question owner

Ghostery and uBlock Origin.

Ghostery and uBlock Origin.
Was this helpful to you? 0
Quote
kbrosnan
  • Moderator
516 solutions 3397 answers

Helpful Reply

Ghostery does not support Firefox for Android. The version information section of the desktop addons.mozilla.org site shows this. uBlock origin should work.

Ghostery does not support Firefox for Android. The version information section of the desktop addons.mozilla.org site shows this. uBlock origin should work.
Was this helpful to you? 3
Quote

Question owner

Hi kbrosnan,

Thank you for the information and I will be sure to check version information in the future.

As it stands, uBlock still won't run either. I know this may not be enough information for a solution, but if you can give me any advice for getting a diagnostic log or something similar I'd be happy to provide it.

Hi kbrosnan, Thank you for the information and I will be sure to check version information in the future. As it stands, uBlock still won't run either. I know this may not be enough information for a solution, but if you can give me any advice for getting a diagnostic log or something similar I'd be happy to provide it.
Was this helpful to you? 0
Quote

Question owner

Curioser amd curioser... uBlock successfully installed and I can open its menu by clicking the menu link. I'll update again if the issue recurs; in the meantime I also simply bookmarked the extension menu link.

Curioser amd curioser... uBlock successfully installed and I can open its menu by clicking the menu link. I'll update again if the issue recurs; in the meantime I also simply bookmarked the extension menu link.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.