X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes on startup

Posted

Crash ID: bp-d33ccc56-4b5b-483b-9f2f-1b66d1171011

Firefox crashes on startup. The crash still happens in Safe Mode and after Reinstallation of Firefox. Please help.

Crash ID: bp-d33ccc56-4b5b-483b-9f2f-1b66d1171011 Firefox crashes on startup. The crash still happens in Safe Mode and after Reinstallation of Firefox. Please help.

Chosen solution

Product Firefox Release Channel release Version 56.0.1 Build ID 20171002220106 OS Windows 10 OS Version 10.0.15063

bp-d33ccc56-4b5b-483b-9f2f-1b66d1171011 Signature: fslsp_x64.dll@0x15385

fslsp_x64.dll = F-Secure security software

ucrtbase.dll = Windows

KERNELBASE.dll = Microsoft

user32.dll = Windows User API

fsgkiapi_x64.dll = F-Secure Corp


Check F-Secure for updates. If the problem continues, disable it.

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063

More Information

FredMcD
  • Top 10 Contributor
4269 solutions 59875 answers

Chosen Solution

Product Firefox Release Channel release Version 56.0.1 Build ID 20171002220106 OS Windows 10 OS Version 10.0.15063

bp-d33ccc56-4b5b-483b-9f2f-1b66d1171011 Signature: fslsp_x64.dll@0x15385

fslsp_x64.dll = F-Secure security software

ucrtbase.dll = Windows

KERNELBASE.dll = Microsoft

user32.dll = Windows User API

fsgkiapi_x64.dll = F-Secure Corp


Check F-Secure for updates. If the problem continues, disable it.

Product Firefox Release Channel release Version 56.0.1 Build ID 20171002220106 OS Windows 10 OS Version 10.0.15063 bp-d33ccc56-4b5b-483b-9f2f-1b66d1171011 Signature: fslsp_x64.dll@0x15385 fslsp_x64.dll = F-Secure security software ucrtbase.dll = Windows KERNELBASE.dll = Microsoft user32.dll = Windows User API fsgkiapi_x64.dll = F-Secure Corp ----------------- Check F-Secure for updates. If the problem continues, disable it.