Moving to Thunderbird support.

If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully.

• please do not add the "bp-" prefix yourself

zolis, did you do as recommended?

Cannot open thunderbird at all, so I can't get to about:crashes. I get the attached message. I have on this computer XP and the crash occured after I "cleaned" the registry.

Do you also crash if you start in safe mode?

see https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

Hard to help you if you do not reply.

To get your crash IDs without starting Thunderbird see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-reports-outside-of-thunderbird