Recent answers to Images and videos are not loadinghttps://support.mozilla.org/en-US/questions/11781222017-10-04T18:59:19-07:00Can you post your troubleshoot information including a list of your extensions?
https://support.moz2017-10-04T18:59:19-07:00cor-elhttps://support.mozilla.org/en-US/questions/1178122#answer-1013435<p>Can you post your troubleshoot information including a list of your extensions?
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<ul><li><a href="https://support.mozilla.org/en-US/kb/use-troubleshooting-information-page-fix-firefox" rel="nofollow">https://support.mozilla.org/en-US/kb/use-troubleshooting-information-page-fix-firefox</a>
</li></ul>
<p>Try to uninstall Adblock Plus because this extension has been reported to cause issues.
You already have uBlock Origin and one content blocking extension should be sufficient.
</p>Flash is a plugin. Plugins are not disabled in Firefox Safe Mode.
A post was flagged as Solved Pro2017-10-04T13:15:39-07:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1178122#answer-1013373<p>Flash is a plugin. Plugins are not disabled in Firefox Safe Mode.
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If the problem is not solved, please remove that flag.
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</p>I cannot play the video in safe mode either due to needing to install Adobe Flash Player, which I su2017-10-04T12:21:59-07:00benlibodihttps://support.mozilla.org/en-US/questions/1178122#answer-1013370<p>I cannot play the video in safe mode either due to needing to install Adobe Flash Player, which I suspect is the root cause of the black screen.
</p>It could be the work of one of your add-ons.
Type about:addons<enter> in the address bar to op2017-10-04T10:27:13-07:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1178122#answer-1013349<p>It could be the work of one of your add-ons.
Type <strong>about:addons</strong>&lt;enter&gt; in the address bar to open
your Add-ons Manager. Hot key;
<strong>&lt;Control&gt; <em>(Mac=&lt;Command&gt;)</em> &lt;Shift&gt; A) </strong>
</p><p>In the Add-ons Manager, on the left, select <strong>Extensions. </strong>
Disable a few add-ons, then <strong>Restart Firefox. </strong>
</p><p>Some added toolbar and anti-virus add-ons are known to
cause Firefox issues. <strong>Disable All Of them. </strong>
</p><p>If the problem continues, disable some more (restarting
FF). Continue until the problem is gone. After, you know
what group is causing the issue.
Re-enable the last group <strong>ONE AT A TIME</strong> (restarting FF)
until the problem returns.
</p><p>Once you think you found the problem, disable that and
re-enable all the others, then restart again. Let us know
who the suspect is, detective.
</p>Image problem seems to have been resolved. The video problem is still present
2017-10-04T09:35:31-07:00benlibodihttps://support.mozilla.org/en-US/questions/1178122#answer-1013337<p>Image problem seems to have been resolved. The video problem is still present
</p>Are you using any programs/add-ons that block content?
Start Firefox in Safe Mode {web link} by hold2017-10-03T13:48:31-07:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1178122#answer-1012958<p>Are you using any programs/add-ons that block content?
</p><p><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode" rel="nofollow">Start Firefox in Safe Mode</a> {web link} by holding down the
<strong>&lt;Shift&gt; <em>(Mac=Options)</em></strong> key, and then starting Firefox.
</p><p>A small dialog should appear. Click
<strong>Start In Safe Mode</strong> (not Refresh).
Is the problem still there?
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