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Please help me reconnect to internet since updating Firefox. The support articles arent helping me. I need help

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Since Firefox recently updated, I cannot connect to the internet. I tried following the solutions listed, but am just lost. Please help me.

Since Firefox recently updated, I cannot connect to the internet. I tried following the solutions listed, but am just lost. Please help me.

Chosen solution

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MAGW; .NET4.0C; .NET4.0E; rv:11.0) like Gecko

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philipp
  • Top 10 Contributor
  • Moderator
4841 solutions 21436 answers

hi, can you please describe the problem in a bit more detail - what's exactly happening, are you receiving any error messages and so on...?

hi, can you please describe the problem in a bit more detail - what's exactly happening, are you receiving any error messages and so on...?
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Question owner

Since Firefox recently updated, I cannot connect to the internet via Firefox, but can through explorer.

Since Firefox recently updated, I cannot connect to the internet via Firefox, but can through explorer.
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FredMcD
  • Top 10 Contributor
3170 solutions 42806 answers

Chosen Solution

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}
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