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Was unable verify my account and was locked out

Posted

When I successfully signed in to my Firefox account my verification email bounce and I got this message on screen, "The confirmation email we sent to photo@tonymharris.com was returned and we’ve locked your account to protect your Firefox data." My emails are forwarded and have been since I made the account. I also read that this is a known bug, https://support.mozilla.org/en-US/questions/1162504#answer-974430. Is there anyway this can be fixed without making a new account? Thank you

When I successfully signed in to my Firefox account my verification email bounce and I got this message on screen, "The confirmation email we sent to photo@tonymharris.com was returned and we’ve locked your account to protect your Firefox data." My emails are forwarded and have been since I made the account. I also read that this is a known bug, https://support.mozilla.org/en-US/questions/1162504#answer-974430. Is there anyway this can be fixed without making a new account? Thank you

Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17694 solutions 160088 answers

Best would be to file a bug report to have your email unlocked.

Product: Cloud Services
Component: Server: Firefox Accounts
Summary: Your email was just returned

You can look at some of the bugs shown as examples to see how to proceed.

Best would be to file a bug report to have your email unlocked. Product: Cloud Services Component: Server: Firefox Accounts *https://bugzilla.mozilla.org/enter_bug.cgi?product=Cloud+Services Summary: <b>Your email was just returned</b> You can look at some of the bugs shown as examples to see how to proceed.

Modified by cor-el