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Firefox crashes

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Hi, I am experiencing some problems with firefox for a longer period of time. Basicaly, FF often crashes when Im logged in facebook, but somethimes it crashes on other web sites. I have tried to run FF in safe mode it looked it worked pretty fine, then I tried to complet uninstall (uninstall, clean registry and deleted remained folders), install the newest version without any addons, but wasnt succesfull. Still crashes. I give u a report from event viewer from MS: "- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System>

 <Provider Name="Application Error" /> 
 <EventID Qualifiers="0">1000</EventID> 
 <Level>2</Level> 
 <Task>100</Task> 
 <Keywords>0x80000000000000</Keywords> 
 <TimeCreated SystemTime="2017-09-26T07:54:59.000000000Z" /> 
 <EventRecordID>55202</EventRecordID> 
 <Channel>Application</Channel> 
 <Computer>lenovov.zos.sk</Computer> 
 <Security /> 
 </System>

- <EventData>

 <Data>firefox.exe</Data> 
 <Data>55.0.3.6445</Data> 
 <Data>599ed78a</Data> 
 <Data>xul.dll</Data> 
 <Data>55.0.3.6445</Data> 
 <Data>599edbdd</Data> 
 <Data>80000003</Data> 
 <Data>0076a5cf</Data> 
 <Data>e84</Data> 
 <Data>01d3368b6b38718a</Data> 
 <Data>C:\Program Files (x86)\Mozilla Firefox\firefox.exe</Data> 
 <Data>C:\Program Files (x86)\Mozilla Firefox\xul.dll</Data> 
 <Data>fe3ff5d5-a28f-11e7-b4b0-3c970e0be719</Data> 
 </EventData>
 </Event>"

Theres list of crash reports from FF: bp-20ff6bd8-65e5-42e4-923d-5afd41170926 26. 9. 2017 10:07 bp-45b30ebd-870c-4614-b2be-bacb31170926 26. 9. 2017 10:03 bp-f33765fb-58d5-4708-b7f2-42e0c1170926 26. 9. 2017 7:28 bp-ff04a0e3-7952-4cb2-aaa6-420f61170925 25. 9. 2017 13:37 bp-1e5a4b02-8959-452f-bd80-2d1d91170925 25. 9. 2017 12:52

Can u help me to solve this problem? If u need any aditional info about my PC spec or something like that, just let me know. Thank you

Hi, I am experiencing some problems with firefox for a longer period of time. Basicaly, FF often crashes when Im logged in facebook, but somethimes it crashes on other web sites. I have tried to run FF in safe mode it looked it worked pretty fine, then I tried to complet uninstall (uninstall, clean registry and deleted remained folders), install the newest version without any addons, but wasnt succesfull. Still crashes. I give u a report from event viewer from MS: "- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2017-09-26T07:54:59.000000000Z" /> <EventRecordID>55202</EventRecordID> <Channel>Application</Channel> <Computer>lenovov.zos.sk</Computer> <Security /> </System> - <EventData> <Data>firefox.exe</Data> <Data>55.0.3.6445</Data> <Data>599ed78a</Data> <Data>xul.dll</Data> <Data>55.0.3.6445</Data> <Data>599edbdd</Data> <Data>80000003</Data> <Data>0076a5cf</Data> <Data>e84</Data> <Data>01d3368b6b38718a</Data> <Data>C:\Program Files (x86)\Mozilla Firefox\firefox.exe</Data> <Data>C:\Program Files (x86)\Mozilla Firefox\xul.dll</Data> <Data>fe3ff5d5-a28f-11e7-b4b0-3c970e0be719</Data> </EventData> </Event>" Theres list of crash reports from FF: bp-20ff6bd8-65e5-42e4-923d-5afd41170926 26. 9. 2017 10:07 bp-45b30ebd-870c-4614-b2be-bacb31170926 26. 9. 2017 10:03 bp-f33765fb-58d5-4708-b7f2-42e0c1170926 26. 9. 2017 7:28 bp-ff04a0e3-7952-4cb2-aaa6-420f61170925 25. 9. 2017 13:37 bp-1e5a4b02-8959-452f-bd80-2d1d91170925 25. 9. 2017 12:52 Can u help me to solve this problem? If u need any aditional info about my PC spec or something like that, just let me know. Thank you

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0

More Information

Shadow110 1072 solutions 14836 answers

First please run the following : Repair System Registry and Files

(FOR DOING Above & Below - WINDOWS All OTHER VERSIONS - Use Search To Find Command Prompt ** Enter CMD.exe to Find COMMAND PROMPT Then Right Click & RUN AS ADMIN)

To run the SFC command use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin). Type "SFC /SCANNOW" (without quotes or copy/paste) and press Enter. For more information on using SFC, please refer to the Microsoft KB: Use the System File Checker tool to repair missing or corrupted system files

Run the Windows Deployment Image Servicing and Management (DISM) and System File Checker (SFC) tools as Administrator. The DISM and SFC tools scan the integrity of the Windows image and all protected system files replaces corrupted, damaged and incorrect versions. (FOR DOING Above & Below - WINDOWS All OTHER VERSIONS - Use Search To Find Command Prompt ** Enter CMD.exe to Find COMMAND PROMPT Then Right Click & RUN AS ADMIN)

Windows 10 To run the DISM command use the Windows key + X keyboard shortcut to open the Power User menu, then select Command Prompt (Admin). Type "DISM /Online /Cleanup-Image /RestoreHealth" (without quotes or copy/paste) and press Enter. While running DISM you may notice the process will appear to pause at 20%. After a few minutes the operation will continue.

Clean your Firefox Cache and your Windows Temp Files out.

See how that works out, if still issues continue below.

You can try doing a refresh and see if that works first. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Do save your profiles and bookmarks before doing the above or below.

Give that a run but I am sure you need to do a full uninstall of Firefox and Install with the full installer, not the stub installer. https://www.mozilla.org/en-US/firefox/all/

Please let us know if this solved your issue or if need further assistance.

First please run the following : Repair System Registry and Files (FOR DOING Above & Below - WINDOWS All OTHER VERSIONS - Use Search To Find Command Prompt ** Enter CMD.exe to Find COMMAND PROMPT Then Right Click & RUN AS ADMIN) To run the SFC command use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin). Type "SFC /SCANNOW" (without quotes or copy/paste) and press Enter. For more information on using SFC, please refer to the Microsoft KB: Use the System File Checker tool to repair missing or corrupted system files Run the Windows Deployment Image Servicing and Management (DISM) and System File Checker (SFC) tools as Administrator. The DISM and SFC tools scan the integrity of the Windows image and all protected system files replaces corrupted, damaged and incorrect versions. (FOR DOING Above & Below - WINDOWS All OTHER VERSIONS - Use Search To Find Command Prompt ** Enter CMD.exe to Find COMMAND PROMPT Then Right Click & RUN AS ADMIN) Windows 10 To run the DISM command use the Windows key + X keyboard shortcut to open the Power User menu, then select Command Prompt (Admin). Type "DISM /Online /Cleanup-Image /RestoreHealth" (without quotes or copy/paste) and press Enter. While running DISM you may notice the process will appear to pause at 20%. After a few minutes the operation will continue. Clean your Firefox Cache and your Windows Temp Files out. See how that works out, if still issues continue below. You can try doing a refresh and see if that works first. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Do save your profiles and bookmarks before doing the above or below. Give that a run but I am sure you need to do a full uninstall of Firefox and Install with the full installer, not the stub installer. https://www.mozilla.org/en-US/firefox/all/ Please let us know if this solved your issue or if need further assistance.

Question owner

thx for reply, but already FF crashed again on FB. I did what u suggested, that means, ran SFC /scannow - found nothing, unintall FF, deleted folders which remained after uninstall, restarted ntb and after that I installed FF from the link u provided (i installed x64) (till now, I had x86)

thx for reply, but already FF crashed again on FB. I did what u suggested, that means, ran SFC /scannow - found nothing, unintall FF, deleted folders which remained after uninstall, restarted ntb and after that I installed FF from the link u provided (i installed x64) (till now, I had x86)

Modified by vlad09

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the Advanced panel and the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. Type '''about:preferences'''<enter> in the address bar. * '''Cookies; ''' Select '''Privacy. ''' Under '''History, ''' select Firefox will '''Use Custom Settings. ''' Press the button on the right side called '''Show Cookies. ''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache; ''' Select '''Advanced > Network. ''' Across from '''Cached Web Content, ''' Press '''Clear Now. ''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps: '''In Firefox 54 and below:''' # Click the menu button [[Image:New Fx Menu]] and select ''Options'' (Windows) or ''Preferences'' (Mac, Linux). # Select the ''Advanced'' panel and the ''General'' tab. # Uncheck '''Use hardware acceleration when available'''. # Close Firefox completely and then restart Firefox to see if the problem persists. '''In Firefox 55 and above''': # Click the menu button [[Image:New Fx Menu]] and select ''Options'' (Windows) or ''Preferences'' (Mac, Linux). # Select the ''General'' panel. # Under '''Performance''', uncheck ''Use recommended performance settings''. Additional settings will be displayed. #;[[Image:Fx55Performance-disableHWA|width=500]] # Uncheck '''Use hardware acceleration when available'''. # Close Firefox completely and then restart Firefox to see if the problem persists. Did this fix your problems? Please report back to us! If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles: * [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems#w_turn-off-hardware-acceleration]] * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]

Question owner

now I did everything u suggested, but still experiencing crashes :( I even tried to uninstall adobe flash/shockwave+java but didnt help.

now I did everything u suggested, but still experiencing crashes :( I even tried to uninstall adobe flash/shockwave+java but didnt help.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right-click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any passwords / settings.

Question owner

I thought everyhing is fixed, but now it crashed again. I start thinking, there is something corrupted with my OS or something like this. Because I trully tried everything u mentioned in previous posts and problem is not resolved. Have u got any more ideas?

I thought everyhing is fixed, but now it crashed again. I start thinking, there is something corrupted with my OS or something like this. Because I trully tried everything u mentioned in previous posts and problem is not resolved. Have u got any more ideas?
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers
Perform a System File Check to fix corrupted system files '''Win 7, 8, 10, Vista:''' https://support.microsoft.com/en-us/kb/929833 '''Win XP:''' https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

Question owner

there are some error which cannot be repaired. maybe thats the reason of crashes, thx

there are some error which cannot be repaired. maybe thats the reason of crashes, thx