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Firefox crashes

  • 8 replies
  • 2 have this problem
  • Last reply by cor-el

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Crash ID: bp-81ef0e2a-5409-4a0a-a3cc-8c2441170920

Starting FireFox will crash. Safe mode does not work either

All Replies (8)

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Product Firefox Release Channel release Version 55.0.3 Build ID 20170824053622 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-81ef0e2a-5409-4a0a-a3cc-8c2441170920 Signature: PR_Seek | nsLocalFile::nsLocalFile

cyinjct.dll = Traps™ Advanced endpoint protection = Palo Alto Networks, Inc

cyvrtrap.dll = nothing found

cyvera.dll = nothing found

dgapi64.dll = Digital Guardian = Verdasys, Inc

COM_Sensor64.dll = ThinkVantage Active Protection System = Lenovo

OS_Plugin64.dll = Digital Guardian Agent ?

ame_outlooksensor64.dll = Digital Guardian

AE_MailSensor_Plugin64.dll = Digital Guardian

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Check all of the above programs that they are up to date.

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Sorry but this did not solve my problem. The programs I was asked to check are up to date.

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The crashing thread of this crash report includes this DLL: cyinjct.dll

So you will have to disable the software that provides this DLL and contact the company for support.

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I see what your saying but this is a corporate laptop and I can not make those changes. Will have to switch to another browser that does not have that restriction. Thanks for the support.

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That's not a restriction but a problem with the files from another company residing on your computer...

First off I would update your Videodrivers, they are almost 4 years old...

Then uninstall Firefox, then be sure to locate your local FF profile and move it to a safe place, then reinstall FF.

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Video drives are up to date (according windows) and I need the current software installed since I use it for work. Firefox used to run with no problems until 54.x came out and I allowed the update.

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If you can't make changes yourself then you need to contact the IT apartment and ask them to look into this issue.