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bookmarks dissapeared

Posted

Bookmark folders are constantly going missing despite creating new ones.

Bookmark folders are constantly going missing despite creating new ones.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • Firefox 55.0.3
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0
  • Support URL: https://support.mozilla.org/1/firefox/55.0.3/WINNT/en-GB/

Extensions

  • Firebug 2.0.19 (firebug@software.joehewitt.com)
  • Flash Video Downloader - YouTube HD Download [4K] 15.0.19 (artur.dubovoy@gmail.com)
  • iCloud Bookmarks 1.4.24 (firefoxdav@icloud.com)
  • Image Zoom 0.6.3.1-signed.1-signed ({1A2D0EC4-75F5-4c91-89C4-3656F6E44B68})
  • RoboForm Password Manager 8.3.7.1 (rf-firefox@siber.com)
  • Save Button for Pinterest 55.0 ({677a8f98-fd64-40b0-a883-b8c95d0cbf17})
  • Universal Print 0.4.25.1-signed.1-let-fixed.1-signed ({BE2100B3-1D80-48eb-ACCF-D26750644378})
  • YouTube HTML5 Player 1.10.1-signed.1-signed ({b6b1a201-b252-484f-b9fe-68efbb273fbd})
  • YouTube HTML5 Switch v0.1.7.1-signed.1-signed (jid0-coCUQ7NySNPcj72dA3557kKXGZU@jetpack)
  • YouTube HTML5-Video 0.7.1.1-signed.1-signed (jid0-MXvUXM1npF7yTcY3bpZVht72AR4@jetpack)
  • HTML5 Video Everywhere! 0.3.8 (html5-video-everywhere@lejenome.me) (Inactive)
  • HTML5 YouTube Everywhere 0.5.6.1-signed.1-signed (jid1-b2ybw6mPlFZm6Q@jetpack) (Inactive)
  • Live Edit 1.0.1-signed.1-signed (lonely@hamzeen) (Inactive)
  • Search and New Tab by Yahoo 2.0.0 (jid1-16aeif9OQIRKxA@jetpack) (Inactive)
  • Simple Youtube HTML5 Video Player 0.2.38.1-signed.1-signed (youtube-video-player@lejenome.me) (Inactive)
  • YouTube ALL HTML5 3.2.0 (jid1-qj0w91o64N7Eeg@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDescription2: NVIDIA GeForce GT 550M
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  • adapterDeviceID2: 0x0dd6
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  • adapterRAM: Unknown
  • adapterRAM2: 1024
  • adapterSubsysID: 04b81028
  • adapterSubsysID2: 04b81028
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.15063.413
  • driverDate: 5-19-2016
  • driverDate2: 8-1-2016
  • driverVersion: 9.17.10.4459
  • driverVersion2: 21.21.13.6909
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  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl1DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000a1cf) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000a1cf) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
FredMcD
  • Top 10 Contributor
4250 solutions 59440 answers

Places Maintenance {web link} Allows to run Maintenance tasks on the database that drives Places, the bookmarks and history module behind Firefox.

Open the Add-ons Manager. Locate the add-on and press the Options button. Then follow the directions.


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

'''[https://addons.mozilla.org/en-US/firefox/addon/places-maintenance/ Places Maintenance]''' {web link} Allows to run Maintenance tasks on the database that drives Places, the bookmarks and history module behind Firefox. Open the Add-ons Manager. Locate the add-on and press the '''Options''' button. Then follow the directions. ------------------ Look on your desktop. Do you see a folder called; '''Old Firefox?''' https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
the-edmeister
  • Top 25 Contributor
  • Moderator
5399 solutions 40167 answers

Does that happen when the iCloud Bookmarks extension is disabled? You're not using Sync along with that iCloud Bookmarks extension, are you?

Does that happen when the '''iCloud Bookmarks''' extension is disabled? You're not using Sync along with that iCloud Bookmarks extension, are you?

Question owner

I don't even have iCloud Bookmarks installed on my PC. for the last 2-weeks Any new folders I have been creating and any new bookmarks I put in that folder only remain in the Bookmarks folder for a day or 2 then the folder and all the files just dissapear.

I don't even have iCloud Bookmarks installed on my PC. for the last 2-weeks Any new folders I have been creating and any new bookmarks I put in that folder only remain in the Bookmarks folder for a day or 2 then the folder and all the files just dissapear.
Happy112 561 solutions 5694 answers

CMaster said

I don't even have iCloud Bookmarks installed on my PC.

Your system details show the extensions that you have installed, one of
them is  : iCloud Bookmarks 1.4.24 Maybe you forgot you even had it  ?

''CMaster [[#answer-1007521|said]]'' <blockquote> I don't even have iCloud Bookmarks installed on my PC. </blockquote> Your system details show the extensions that you have installed, one of <BR>them is : iCloud Bookmarks 1.4.24 Maybe you forgot you even had it ?

Question owner

I have no idea where it is or how to use it, I can't even find it

I have no idea where it is or how to use it, I can't even find it

Question owner

Also I am talking about Bookmarks dissapearing on my Windows 10 pc not my ipad, so I don't understand what iCloud Bookmarks has to do with anything. But any suggestions you have that resolve the issue would be great.

Also I am talking about Bookmarks dissapearing on my Windows 10 pc not my ipad, so I don't understand what iCloud Bookmarks has to do with anything. But any suggestions you have that resolve the issue would be great.
Happy112 561 solutions 5694 answers

CMaster said

I have no idea where it is or how to use it, I can't even find it

You'll find it here :

3-bar menu (or 'Tools') => Add-ons => Extensions.

''CMaster [[#answer-1007528|said]]'' <blockquote> I have no idea where it is or how to use it, I can't even find it </blockquote> You'll find it here : 3-bar menu (or 'Tools') => Add-ons => Extensions.
FredMcD
  • Top 10 Contributor
4250 solutions 59440 answers

Discovered Hidden Add-on On Firefox. How To Check Yours https://support.mozilla.org/en-US/forums/support-forum-contributors/711335

Type chrome://mozapps/content/extensions/extensions.xul?<enter> in the address bar.

Discovered Hidden Add-on On Firefox. How To Check Yours https://support.mozilla.org/en-US/forums/support-forum-contributors/711335 Type '''chrome://mozapps/content/extensions/extensions.xul?'''<enter> in the address bar.
Happy112 561 solutions 5694 answers

CMaster said

Also I am talking about Bookmarks dissapearing on my Windows 10 pc not my ipad, so I don't understand what iCloud Bookmarks has to do with anything. But any suggestions you have that resolve the issue would be great.

As you apparantly haven't intentionally installed the add-on iCloud Bookmarks : once you've found it, would you please just disable / remove it and see if that will solve the problem  ?

''CMaster [[#answer-1007529|said]]'' <blockquote> Also I am talking about Bookmarks dissapearing on my Windows 10 pc not my ipad, so I don't understand what iCloud Bookmarks has to do with anything. But any suggestions you have that resolve the issue would be great. </blockquote> As you apparantly haven't intentionally installed the add-on iCloud Bookmarks : once you've found it, would you please just disable / remove it and see if that will solve the problem ?
cor-el
  • Top 10 Contributor
  • Moderator
17482 solutions 158018 answers

Helpful Reply

I notice that your System Details list shows that you have a lot of YouTube extensions, some enabled and some disabled. If you aren't using them or if they may have stopped working in YouTube since YT has made some changes recently then best would be to uninstall (remove) these extensions to cleanup the list.

Note that current Firefox releases have a button on the about:support page to verify the places.sqlite database integrity.

If you use Sync then best is to disconnect Sync while performing maintenance/repair efforts to files in the Firefox profile folder.

I notice that your System Details list shows that you have a lot of YouTube extensions, some enabled and some disabled. If you aren't using them or if they may have stopped working in YouTube since YT has made some changes recently then best would be to uninstall (remove) these extensions to cleanup the list. Note that current Firefox releases have a button on the about:support page to verify the places.sqlite database integrity. If you use Sync then best is to disconnect Sync while performing maintenance/repair efforts to files in the Firefox profile folder.