Recent answers to Mint 18.2 http://wamc.org/topic/food-friday click on play, nothing happens using firefoxhttps://support.mozilla.org/en-US/questions/11745272017-09-07T02:51:38-07:00Hi Fred,
The problem I have is with an audio podcast not video but I did disable hardware accelerati2017-09-07T02:51:38-07:00patmcg9https://support.mozilla.org/en-US/questions/1174527#answer-1004371<p>Hi Fred,
</p><p>The problem I have is with an audio podcast not video but I did disable hardware acceleration as you suggested and restarted FF and still no audio. As I say when I left click on play the podcast link quickly flashes on the bottom left of the screen then disappears and nothing happens. If I center click on play a new tab is open with the podcast link and I get audio. It's not a big deal just odd. I did a FF reset and removed all add-ons and that did not solve the problem either. Thanks.
</p>https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
Safe Mode is a trou2017-09-07T02:37:03-07:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1174527#answer-1004367<p><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode" rel="nofollow">https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode</a>
</p><p>Safe Mode is a troubleshooting mode that
temporarily turns off hardware acceleration,
resets some settings, and disables add-ons
(extensions and themes). If the problem goes
away, that tells us one thing. If it does not,
that tells us something else.
</p>
<hr>
<p>Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See <a href="/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems" rel="nofollow">this article</a> for more information on using the Flash plugin in Firefox).
</p><p>To disable hardware acceleration in Flash Player:
</p>
<ol><li>Go to this <a href="http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues" rel="nofollow">Adobe Flash Player Help page</a>.
</li><li>Right-click on the Flash Player logo on that page.
</li><li>Click on <strong>Settings</strong> in the context menu. The Adobe Flash Player Settings screen will open.
</li><li> Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel. <br> <br>The image "fpSettings1.PNG" does not exist. <br>
</li><li> Remove the check mark from <strong>Enable hardware acceleration</strong>.
</li><li> Click <strong>Close</strong> to close the Adobe Flash Player Settings Window.
</li><li> Restart Firefox.
</li></ol>
<p>This <a href="http://www.adobe.com/support/documentation/en/flashplayer/help/help01.html" rel="nofollow">Flash Player Help - Display Settings page</a> has more information on Flash Player hardware acceleration, if you're interested.
</p><p>Does this solve the problem? Let us know.
</p>
<hr>
<p>Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
</p><p>You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:
</p><p><strong>In Firefox 54 and below:</strong>
</p>
<ol><li> Click the menu button <img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2014-01-10-13-08-08-f52b8c.png" alt="New Fx Menu" title=""> and select <em>Options</em> (Windows) or <em>Preferences</em> (Mac, Linux).
</li><li> Select the <em>Advanced</em> panel and the <em>General</em> tab.
</li><li> Uncheck <strong>Use hardware acceleration when available</strong>.
</li><li> Close Firefox completely and then restart Firefox to see if the problem persists.
</li></ol>
<p><strong>In Firefox 55 and above</strong>:
</p>
<ol><li> Click the menu button <img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2014-01-10-13-08-08-f52b8c.png" alt="New Fx Menu" title=""> and select <em>Options</em> (Windows) or <em>Preferences</em> (Mac, Linux).
</li><li> Select the <em>General</em> panel.
</li><li> Under <strong>Performance</strong>, uncheck <em>Use recommended performance settings</em>. Additional settings will be displayed.
<dl><dt><img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2017-08-27-03-46-52-fd0019.png" alt="Fx55Performance-disableHWA" width="500">
</dt></dl>
</li><li> Uncheck <strong>Use hardware acceleration when available</strong>.
</li><li> Close Firefox completely and then restart Firefox to see if the problem persists.
</li></ol>
<p>Did this fix your problems? Please report back to us!
</p><p>If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:
</p>
<ul><li> <a href="/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#w_turn-off-hardware-acceleration" rel="nofollow">Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems</a>
</li></ul>
<ul><li> <a href="/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration" rel="nofollow">Upgrade your graphics drivers to use hardware acceleration and WebGL</a>
</li></ul>
<p>Thank you.
</p>I removed all the add-ons restarted FF and still no luck. I started FF in safe mode and the audio wo2017-09-06T14:31:12-07:00patmcg9https://support.mozilla.org/en-US/questions/1174527#answer-1004253<p>I removed all the add-ons restarted FF and still no luck. I started FF in safe mode and the audio works fine. My FF is haunted I guess. And as I say I only have this problem with Linux Mint 18.2 and Firefox. 3 other browsers I've tried work fine.
</p>I had to do this for safe mode
On Linux: Open a Terminal and run firefox -safe-mode
I open FF in saf2017-09-06T14:23:02-07:00patmcg9https://support.mozilla.org/en-US/questions/1174527#answer-1004249<p>I had to do this for safe mode
On Linux: Open a Terminal and run firefox -safe-mode
I open FF in safe mode go to the link, click play and it works fine. So...
I start FF in normal mode, I remove Ublock Origin close FF, start FF and no audio. The only other add-on I have is a video downloader I guess I can try removing that too and see if it works.
</p><p>In any case thanks for the help I never would have thought of safe mode.
</p>Are you using any blocking programs/add-ons?
Start Firefox in Safe Mode {web link} by holding down t2017-09-06T12:59:19-07:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1174527#answer-1004231<p>Are you using any blocking programs/add-ons?
</p><p><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode" rel="nofollow">Start Firefox in Safe Mode</a> {web link} by holding down the
<strong>&lt;Shift&gt; <em>(Mac=Options)</em></strong> key, and then starting Firefox.
</p><p>A small dialog should appear. Click
<strong>Start In Safe Mode</strong> (not Refresh).
Is the problem still there?
</p>I had no problem with the link.
Separate Security Issue: Update your Flash Player
Note: Windows user2017-09-06T12:58:31-07:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1174527#answer-1004230<p>I had no problem with the link.
</p><p>Separate Security Issue: Update your Flash Player
<strong>Note: Windows users</strong> should download the
<strong>ActiveX</strong> for <em>Internet Explorer.</em> <strong>and</strong> the <strong>plugin</strong> for
<em>Plugin-based browsers</em> (like Firefox).
</p><p><strong>Note: Windows 8 and Windows 10</strong> have built-in
flash players and Adobe will cause a conflict. Install
the plugin only. Not the ActiveX.
</p><p>Flash Player Version: <strong>Version 26.0.0.151 </strong>
</p><p><a href="https://get.adobe.com/flashplayer/" rel="nofollow">https://get.adobe.com/flashplayer/</a>
Direct link scans current system and browser
<strong>Note: Other software</strong> is offered in the download. &lt;Windows Only&gt;
</p><p><a href="https://get.adobe.com/flashplayer/otherversions/" rel="nofollow">https://get.adobe.com/flashplayer/otherversions/</a>
Step 1: Select Operating System
Step 2: Select A Version (Firefox, Win IE . . . .)
<strong>Note: Other software</strong> is offered in the download. &lt;Windows Only&gt;
+++++++++++++++++++
See if there are updates for your graphics drivers
<a href="https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration" rel="nofollow">https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration</a>
</p>