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Firefox, when started, says, "Well, this is embarrassing" and locks up my computer, after the last update. I've had to resort to Windows iexplorer. Help!

Posted

after last update, firefox crashes when starting after displaying the , "Well, this is embarrassing" message and locks the computer requiring reboot.

after last update, firefox crashes when starting after displaying the , "Well, this is embarrassing" message and locks the computer requiring reboot.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; Tablet PC 2.0; .NET4.0C; .NET4.0E; GWX:QUALIFIED; rv:11.0) like Gecko

More Information

FredMcD
  • Top 10 Contributor
4314 solutions 60551 answers

Note: v55 has been giving users problems. Reinstall v54.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements


Crash reports.

If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

'''Note: ''' v55 has been giving users problems. Reinstall v54. https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here. If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues. You should also check out [https://www.mozilla.org/en-US/firefox/organizations/ Firefox; Extended Support Release] {web link} [https://www.mozilla.org/en-US/firefox/organizations/notes/ ESR Notes] [https://www.mozilla.org/en-US/firefox/organizations/system-requirements/ System Requirements] ---------------- Crash reports. If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.
cor-el
  • Top 10 Contributor
  • Moderator
17692 solutions 160067 answers

Try to start Firefox in Safe Mode to see whether that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox
Try to start Firefox in <u>Safe Mode</u> to see whether that works. *Windows: hold down the Shift key while starting Firefox *Mac: hold down the Options key while starting Firefox