within the last couple of days when I try to watch a video on the internet with Firefox the video almost always crashes at least once, it has rarely crashed otherwise. Ive run scans on my computer, tried Firefox in safe mode, tried restarting my computer, and made sure that Firefox is up to date.
Additional System Details
- Shockwave Flash 26.0 r0
- User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0
Is it flash that crashes or Firefox?
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
its not flash. I uninstall flash but it still messes up. bp-60734a9b-0b42-4586-9fab-2241c1170829 8/29/2017 1:38 PM bp-35698f2d-00ac-491f-8ce8-855fe1170829 8/29/2017 1:37 PM bp-8ef36160-c810-4258-87c3-65ef21170829 8/29/2017 10:55 AM bp-5816505e-f776-4300-b5a5-447a51170829 8/28/2017 9:49 PM bp-e27a176e-c790-4af0-925e-f99330170829 8/28/2017 9:48 PM bp-283137e0-d077-4680-a4a1-284c81170829 8/28/2017 9:19 PM bp-dd3dda05-cb6a-4f15-b1ff-6c5200170829 8/28/2017 9:15 PM bp-23509336-1aee-459d-b385-81ff10170828 8/28/2017 5:39 PM bp-ea7cf2ec-4fdf-4c08-9e29-1efaf1170828 8/28/2017 5:14 PM bp-afb8d8ab-9093-4b76-98d6-7184e1170828 8/28/2017 3:09 PM
Looks like the problem is with Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
nope, NVIDIA drivers are up to date.
Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).
To disable hardware acceleration in Flash Player:
- Go to this Adobe Flash Player Help page.
- Right-click on the Flash Player logo on that page.
- Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
- Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.
- Remove the check mark from Enable hardware acceleration.
- Click Close to close the Adobe Flash Player Settings Window.
- Restart Firefox.
This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.
Does this solve the problem? Let us know.