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Videos appear with a purple/green layer over it?

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I just downloaded firefox (love it much more than chrome) but whenever i watch videos on any site it appears with a purple-pinkish version of the video with a green distorted version layered with it too but it does not happen in any of the other browsers. The first solution i found online was to change the "use hardware acceleration when available". i just checked it restart and unchecked it restart nothing happened, but if i have to change the number then help me that, if that is not the solution at all THEN HOW DOES ONE FIX THESE PURPLE/GREEN TINT ON VIDEOS?!

I just downloaded firefox (love it much more than chrome) but whenever i watch videos on any site it appears with a purple-pinkish version of the video with a green distorted version layered with it too but it does not happen in any of the other browsers. The first solution i found online was to change the "use hardware acceleration when available". i just checked it restart and unchecked it restart nothing happened, but if i have to change the number then help me that, if that is not the solution at all THEN HOW DOES ONE FIX THESE PURPLE/GREEN TINT ON VIDEOS?!

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First, let's make sure your Flash Player is up to date.

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 26.0.0.151

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

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For non-Flash videos, it may help to update your graphics card/chipset driver software. This article suggests safe ways to do that: Upgrade your graphics drivers to use hardware acceleration and WebGL.