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sync confirmation email

  • 5 replies
  • 5 have this problem
  • 26 views
  • Last reply by guigs

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Hello, I have been waiting for a verification email from Firefox Sync. I'm logging in through Firefox on another computer. The email address is a standard Earthlink.net one, and I have checked all folders, including Spam. I'm actively sending and receiving messages, so there's nothing wrong with that account.

Since you give a non-email address to add to my Thunderbird address book, I dug though dozens of other answers until I found something that might work. You state in one answer, "Try adding accounts.firefox.com to your list of allowed senders to keep your email provider from blocking the email". Proofreading?

I want to sync frpom my old XP computer to my "new" Win 7, but this is a real pain. Some of your answers to this suggest that this has been a problem for over 1 year. Any solution in sight? Does Firefox Sync still exist?

All Replies (5)

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Hello Msprinker,

Thank you for your question, I understand that you are asking for help with your Firefox Sync account that uses earthlink email account to login and receive verification emails. I am happy to help.

I will open up a bug for you in bugzilla.mozilla.org to investigate if there are any issues on our end. I will private message you the bug number. In order to receive updates. Please sign up for a bugzilla account and get back to me with the account you used, so that I may be able to add you to the private bug. (This is to prevent the publication of your email address. )

Thank you, Rachel

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Actually with these permissions, only those added to the bug will be able to access the info: https://bugzilla.mozilla.org/show_bug.cgi?id=1394574

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We are also looking into more info for a potential issue, however I noticed you are trying to sync from a Windows XP machine. This operating system is not supported past the current ESR version 52.

Can you please check the version of Firefox that is installed on the Windows XP computer?

We would also need to know, do you have a security software installed on the computer? Do you mind sharing them?

Thank you, we are also tracking a potential current issue here, this is not relevant to the issue that you see from a year ago, that was a specific email provider, not earthlink.

Thank you for your help while we investigate the issue.

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Last question, do you find the email when you access your email from the browser?

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Hi Msprinker,

I can confirm on my end that there are no email bounces from the Sync Account. Can you confirm that your Firefox Sync account is now working and syncing actively in your Firefox profile?

You can check in two places: Preferences > Sync > is the account connected? or https://accounts.firefox.com/settings

Thank you, Rachel