why can't I log on
I've tried to log on to my Firefox acoumt but it won't let me it says it's an inhaler account
Additional System Details
- User Agent: Mozilla/5.0 (Android 6.0.1; Mobile; rv:55.0) Gecko/55.0 Firefox/55.0
Can you please take a screenshot of the error you are receiving exactly?
In order to do this, please see How do I create a screenshot of my problem?
Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.
In further investigation of this issue there are some information we are missing for this issue we are seeing. If you are alright with it, the information could help us investigate further what is happening. These are the scenarios we are looking for to reproduce it: - Which email provider are you using? Outlook or Thunderbird, or are you accessing your email from the browser? - Are there any security software also installed on your computer you are syncing from? - Which device type are you trying to sign from (desktop, ios, android)
Thank you, this will help us get down to the root of the issue.