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Firefox crashes

  • 2 replies
  • 1 has this problem
  • Last reply by Andrew

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Product Firefox Release Channel release Version 54.0.1 Build ID 20170628075643 OS Windows 10 OS Version 10.0.10586

bp-f18af091-2949-49e3-b1d2-a18a81170709 Signature: Microsoft::WRL::ComPtr<T>::As<T>

This is for Sumo's Related Bugs 1354668 NEW --- Crash in Microsoft::WRL::ComPtr<T>::As<T>

This is a new type crash.

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: Win XP:

Wiki - Windows 10 System File Check

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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