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Firefox crashes

  • 2 replies
  • 1 has this problem
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  • Last reply by Andrew

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bp-f18af091-2949-49e3-b1d2-a18a81170709

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Product Firefox Release Channel release Version 54.0.1 Build ID 20170628075643 OS Windows 10 OS Version 10.0.10586

bp-f18af091-2949-49e3-b1d2-a18a81170709 Signature: Microsoft::WRL::ComPtr<T>::As<T>

This is for Sumo's Related Bugs 1354668 NEW --- Crash in Microsoft::WRL::ComPtr<T>::As<T>


This is a new type crash.

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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Locking this thread as duplicate.

Please continue at: https://support.mozilla.org/questions/1172484