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Firefox crashes

Posted

bp-f18af091-2949-49e3-b1d2-a18a81170709

bp-f18af091-2949-49e3-b1d2-a18a81170709

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Product Firefox Release Channel release Version 54.0.1 Build ID 20170628075643 OS Windows 10 OS Version 10.0.10586

bp-f18af091-2949-49e3-b1d2-a18a81170709 Signature: Microsoft::WRL::ComPtr<T>::As<T>

This is for Sumo's Related Bugs 1354668 NEW --- Crash in Microsoft::WRL::ComPtr<T>::As<T>


This is a new type crash.

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Product Firefox Release Channel release Version 54.0.1 Build ID 20170628075643 OS Windows 10 OS Version 10.0.10586 bp-f18af091-2949-49e3-b1d2-a18a81170709 Signature: Microsoft::WRL::ComPtr<T>::As<T> This is for Sumo's Related Bugs 1354668 NEW --- Crash in Microsoft::WRL::ComPtr<T>::As<T> ----------------- This is a new type crash. Perform a System File Check to fix corrupted system files '''Win 7, 8, 10, Vista:''' https://support.microsoft.com/en-us/kb/929833 '''Win XP:''' https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93 ------------------ [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
Andrew
  • Moderator
321 solutions 4041 answers

Locking this thread as duplicate.

Please continue at: https://support.mozilla.org/questions/1172484

Locking this thread as duplicate. Please continue at: https://support.mozilla.org/questions/1172484