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FF 52.3.0 ESR is very unstable. Crashes all the time. Privious version never crashed. Now it does. I hope you are looking at it.

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FF 52.3.0 is very unstable. My OS is Windows XP SP3 which is very stable. FF has never crashed this much before. I always submit the crash report. Last version 52.2.1 never crashed. How do I roll back to 52.1.1?

FF 52.3.0 is very unstable. My OS is Windows XP SP3 which is very stable. FF has never crashed this much before. I always submit the crash report. Last version 52.2.1 never crashed. How do I roll back to 52.1.1?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • DYMO Label Framework Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.144.2 for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Shockwave Flash 26.0 r0
  • Shockwave Flash 9.0 r115
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

FredMcD
  • Top 10 Contributor
4230 solutions 59026 answers

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 26.0 r0 Shockwave Flash 9.0 r115
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version 26.0.0.151

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>


See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 26.0 r0 Shockwave Flash 9.0 r115 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Flash: Grab the uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac Then reinstall the latest version. '''Note: Windows users''' should download the '''active_x''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the '''plugin only.''' Not the '''active_x.''' Flash Player '''Version 26.0.0.151''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> ------------- See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4230 solutions 59026 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

FredMcD said

Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 26.0 r0 Shockwave Flash 9.0 r115
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Flash: Grab the uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac Then reinstall the latest version. Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox). Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x. Flash Player Version 26.0.0.151 https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Thank you. I went to the Control Panel, Add/Remove Programs and removed Adobe Flash. There were two showing. I then downloaded the Adobe uninstall tool. Then per Adobe's instructions I deleted all files in Adobe Flash folder. One file would not delete even with the Administrator account so re-booted into Windows SafeMode and was able to delete it.

Then I did a fresh install of Adobe Flash 26.xxx. I now have only one copy of Flash installed.

The old 9.x version of Flash was used by an old graphics program that installed it when I rebuilt my boot drive a month ago, even though a later version of Flash was present. Ver bad behavior. I'll have to remember that the next time I have to rebuild the boot drive & programs.

''FredMcD [[#answer-998713|said]]'' <blockquote> Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 26.0 r0 Shockwave Flash 9.0 r115 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Flash: Grab the uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac Then reinstall the latest version. '''Note: Windows users''' should download the '''active_x''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the '''plugin only.''' Not the '''active_x.''' Flash Player '''Version 26.0.0.151''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> ------------- See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration </blockquote> Thank you. I went to the Control Panel, Add/Remove Programs and removed Adobe Flash. There were two showing. I then downloaded the Adobe uninstall tool. Then per Adobe's instructions I deleted all files in Adobe Flash folder. One file would not delete even with the Administrator account so re-booted into Windows SafeMode and was able to delete it. Then I did a fresh install of Adobe Flash 26.xxx. I now have only one copy of Flash installed. The old 9.x version of Flash was used by an old graphics program that installed it when I rebuilt my boot drive a month ago, even though a later version of Flash was present. Ver bad behavior. I'll have to remember that the next time I have to rebuild the boot drive & programs.

Question owner

FredMcD said

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.
aboutcrashesFx29
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Here are the Crash Reports as requested:

bp-041b2ae1-07ae-45d9-8272-e6f490170821 8/21/17 12:46 PM bp-8e6c2e8a-57dd-4540-a4c2-f5cd90170821 8/21/17 12:46 PM bp-e93f3bf5-7dc5-4c35-a066-06dec0170821 8/21/17 12:45 PM bp-aa592eaf-6388-416b-b128-209ad0170821 8/21/17 12:45 PM bp-0ab66b24-0f19-47a6-929f-0d9a20170821 8/21/17 12:44 PM bp-d9fa21ed-1560-40a9-b982-3491a0170821 8/21/17 12:44 PM bp-86a46df5-0a80-4c38-b9b7-61a2b0170821 8/21/17 12:44 PM

I hope that this helps.

Thanks!

''FredMcD [[#answer-998714|said]]'' <blockquote> In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support </blockquote> Here are the Crash Reports as requested: bp-041b2ae1-07ae-45d9-8272-e6f490170821 8/21/17 12:46 PM bp-8e6c2e8a-57dd-4540-a4c2-f5cd90170821 8/21/17 12:46 PM bp-e93f3bf5-7dc5-4c35-a066-06dec0170821 8/21/17 12:45 PM bp-aa592eaf-6388-416b-b128-209ad0170821 8/21/17 12:45 PM bp-0ab66b24-0f19-47a6-929f-0d9a20170821 8/21/17 12:44 PM bp-d9fa21ed-1560-40a9-b982-3491a0170821 8/21/17 12:44 PM bp-86a46df5-0a80-4c38-b9b7-61a2b0170821 8/21/17 12:44 PM I hope that this helps. Thanks!
FredMcD
  • Top 10 Contributor
4230 solutions 59026 answers

Product Firefox Release Channel esr Version 52.3.0esr Build ID 20170802111520 OS Windows XP OS Version 5.1.2600 Service Pack 3


bp-041b2ae1-07ae-45d9-8272-e6f490170821 bp-8e6c2e8a-57dd-4540-a4c2-f5cd90170821

Signature: jit | MEMORY_INFO_NOT_PRESENT

KeyCrypt32(2).dll = Zemana AntiLogger SDK or Zemana AntiLogger Free belongs to software AntiLogger SDK or AntiLogger Free by Zemana.

This is for Sumo's Related Bugs 1277310 NEW --- Crash in jit | MEMORY_INFO_NOT_PRESENT ++++++++++++++++++++++++++++++++++++++++++++++++ bp-e93f3bf5-7dc5-4c35-a066-06dec0170821 bp-aa592eaf-6388-416b-b128-209ad0170821

Signature: GraphWalker<T>::DoWalk

KeyCrypt32(2).dll = Zemana AntiLogger SDK or Zemana AntiLogger Free belongs to software AntiLogger SDK or AntiLogger Free by Zemana.

This is for Sumo's Related Bugs 500105 NEW --- Crash @ GraphWalker ++++++++++++++++++++++++++++++++++++++++++++++++ bp-0ab66b24-0f19-47a6-929f-0d9a20170821 bp-d9fa21ed-1560-40a9-b982-3491a0170821

Signature: js::DecompressStringChunk

KeyCrypt32(2).dll = Zemana AntiLogger SDK or Zemana AntiLogger Free belongs to software AntiLogger SDK or AntiLogger Free by Zemana.

This is for Sumo's Related Bugs 1306700 RESOLVED DUPLICATE Assertion failure: ret == Z_STREAM_END in js::DecompressStringChunk

Product Firefox Release Channel esr Version 52.3.0esr Build ID 20170802111520 OS Windows XP OS Version 5.1.2600 Service Pack 3 bp-041b2ae1-07ae-45d9-8272-e6f490170821 bp-8e6c2e8a-57dd-4540-a4c2-f5cd90170821 Signature: jit | MEMORY_INFO_NOT_PRESENT KeyCrypt32(2).dll = Zemana AntiLogger SDK or Zemana AntiLogger Free belongs to software AntiLogger SDK or AntiLogger Free by Zemana. This is for Sumo's Related Bugs 1277310 NEW --- Crash in jit | MEMORY_INFO_NOT_PRESENT ++++++++++++++++++++++++++++++++++++++++++++++++ bp-e93f3bf5-7dc5-4c35-a066-06dec0170821 bp-aa592eaf-6388-416b-b128-209ad0170821 Signature: GraphWalker<T>::DoWalk KeyCrypt32(2).dll = Zemana AntiLogger SDK or Zemana AntiLogger Free belongs to software AntiLogger SDK or AntiLogger Free by Zemana. This is for Sumo's Related Bugs 500105 NEW --- Crash @ GraphWalker ++++++++++++++++++++++++++++++++++++++++++++++++ bp-0ab66b24-0f19-47a6-929f-0d9a20170821 bp-d9fa21ed-1560-40a9-b982-3491a0170821 Signature: js::DecompressStringChunk KeyCrypt32(2).dll = Zemana AntiLogger SDK or Zemana AntiLogger Free belongs to software AntiLogger SDK or AntiLogger Free by Zemana. This is for Sumo's Related Bugs 1306700 RESOLVED DUPLICATE Assertion failure: ret == Z_STREAM_END in js::DecompressStringChunk
FredMcD
  • Top 10 Contributor
4230 solutions 59026 answers

Update or remove your Zemana program.


If there is still a problem,

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Update or remove your Zemana program. ------------------- If there is still a problem, Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ '''Do Not''' remove the profiles folder. Look for, and rename any '''Mozilla''' or '''Firefox''' program folders by adding .old to them. Do not rename the '''Mozilla Thunderbird''' folder if there is one. After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia