X
Tap here to go to the mobile version of the site.

Support Forum

Firefox has a serious problem on its hands

Posted

Ever since it upgraded to V54 Firefox has developed a cascade of problems one right after the other. In one day the following occurred.

1. Bookmarks could not be imported from HTML file 2. Firefox won't boot up or if it does it gets stuck and often never finishes loading. 3. web pages load much slower than normal. 4. Online games won't play well 5. Lag time develops when typing and switching web pages 6. web pages don't load well (jerky) 7. Operations on web pages very slow to function or sometimes don't. 8. YouTube buffers a lot 9. In general it feels like you are on a 1meg internet line with insufficient ram.

My serious suggestion is to roll back all the upgrades to say V51 or 52 to where it was stable and pull all the other upgrades off line until you can properly sort out the problems. Failure to do so will mean people will move to another browser. Nobody is going to put up with this sort of poor performance for long. I don't even like to click the icon for fear it either won't load or will take forever to load. FF used to perform flawlessly. Now its a joke. Can you say hello Opera. I don't have time to waste on a broken browser.

Ever since it upgraded to V54 Firefox has developed a cascade of problems one right after the other. In one day the following occurred. 1. Bookmarks could not be imported from HTML file 2. Firefox won't boot up or if it does it gets stuck and often never finishes loading. 3. web pages load much slower than normal. 4. Online games won't play well 5. Lag time develops when typing and switching web pages 6. web pages don't load well (jerky) 7. Operations on web pages very slow to function or sometimes don't. 8. YouTube buffers a lot 9. In general it feels like you are on a 1meg internet line with insufficient ram. My serious suggestion is to roll back all the upgrades to say V51 or 52 to where it was stable and pull all the other upgrades off line until you can properly sort out the problems. Failure to do so will mean people will move to another browser. Nobody is going to put up with this sort of poor performance for long. I don't even like to click the icon for fear it either won't load or will take forever to load. FF used to perform flawlessly. Now its a joke. Can you say hello Opera. I don't have time to waste on a broken browser.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 26.0 r0

Adobe Flash Ant Video downloader Adblocker Plus Ghostery

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Antares4s said

Ever since it upgraded to V54 Firefox has developed

Is this when you upgraded to v54 or v55?

Note: V55 has been giving users problems. Reinstall v54.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release https://www.mozilla.org/en-US/firefox/organizations/ https://www.mozilla.org/en-US/firefox/organizations/notes/ https://www.mozilla.org/en-US/firefox/organizations/system-requirements/

''Antares4s [[#question-1172224|said]]'' <blockquote> Ever since it upgraded to V54 Firefox has developed </blockquote> Is this when you upgraded to v54 or v55? '''Note: ''' V55 has been giving users problems. Reinstall v54. https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here. If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues. You should also check out Firefox; Extended Support Release https://www.mozilla.org/en-US/firefox/organizations/ https://www.mozilla.org/en-US/firefox/organizations/notes/ https://www.mozilla.org/en-US/firefox/organizations/system-requirements/
jscher2000
  • Top 10 Contributor
8692 solutions 71041 answers

Did you ever test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement? (More info: Troubleshoot Firefox issues using Safe Mode)


If you like, you can switch to the ESR (Extended Support Release) track, which is based on Firefox 52. ESR was first developed to meet the needs of large organizations that wanted Firefox to change much more slowly, but anyone can run it.

Certain files up-converted by the Firefox 55 installer will not work in earlier versions. I have not seen a definitive list of what those are, or how earlier releases of Firefox cope with the changed files. The rest of the info is in Fred's post.

Did you ever test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement? (More info: [[Troubleshoot Firefox issues using Safe Mode]]) ---- If you like, you can switch to the ESR (Extended Support Release) track, which is based on Firefox 52. ESR was first developed to meet the needs of large organizations that wanted Firefox to change much more slowly, but anyone can run it. Certain files up-converted by the Firefox 55 installer will not work in earlier versions. I have not seen a definitive list of what those are, or how earlier releases of Firefox cope with the changed files. The rest of the info is in Fred's post.