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Firefox completely blanks out all screens on all tabs forcing me to shut it down

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Things were fine until a couple months ago. Now I can't use Firefox without the entire window blanking out. And not just the tab I'm currently working in, but ALL tabs. Things I was commenting on, surveys I was taking, emails I was responding to, EVERYTHING gets wiped out. I have no choice but to completely shut down Firefox Then I restart it, and it works ok for a few minutes and then totally blanks out again. In fact, I'm surprised I was able to make this whole post without the White Screen of Death.

FYI, I've run all antivirus and ensured no errors or issues that need resolved. I've cleared my browsing history and cache and that doesn't work. The "safe mode" doesn't work because then I can't do what I need to do. I've refreshed Firefox so many times, it's ridiculous and then I lose all my bookmarks, add-ons, and history.

Things were fine until a couple months ago. Now I can't use Firefox without the entire window blanking out. And not just the tab I'm currently working in, but ALL tabs. Things I was commenting on, surveys I was taking, emails I was responding to, EVERYTHING gets wiped out. I have no choice but to completely shut down Firefox Then I restart it, and it works ok for a few minutes and then totally blanks out again. In fact, I'm surprised I was able to make this whole post without the White Screen of Death. FYI, I've run all antivirus and ensured no errors or issues that need resolved. I've cleared my browsing history and cache and that doesn't work. The "safe mode" doesn't work because then I can't do what I need to do. I've refreshed Firefox so many times, it's ridiculous and then I lose all my bookmarks, add-ons, and history.

Chosen solution

I see from your system details that you disabled your add-ons.

Please try Firefox Safe Mode to see if there is any difference.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 26.0 r0

Application

  • Firefox 55.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0
  • Support URL: https://support.mozilla.org/1/firefox/55.0.2/WINNT/en-US/

Extensions

  • All Aboard 1.5.8 (@all-aboard-v1-5) (Inactive)
  • Avast Online Security 12.0.263 (wrc@avast.com) (Inactive)
  • Avast SafePrice 12.0.222 (sp@avast.com) (Inactive)
  • Awesome Screenshot - Capture, Annotate & More 3.0.21 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack) (Inactive)
  • Grammarly for Firefox 8.775.1034 (87677a2c52b84ad3a151a4a72f5bd3c4@jetpack) (Inactive)
  • Privacy Badger 2017.7.24 (jid1-MnnxcxisBPnSXQ@jetpack) (Inactive)

Javascript

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Graphics

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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
3095 solutions 41845 answers

perturbed123 said

I've refreshed Firefox so many times, it's ridiculous and then I lose all my bookmarks, add-ons, and history.

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

''perturbed123 [[#question-1172146|said]]'' <blockquote> I've refreshed Firefox so many times, it's ridiculous and then I lose all my bookmarks, add-ons, and history. </blockquote> Look on your desktop. Do you see a folder called; '''Old Firefox?''' https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
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FredMcD
  • Top 10 Contributor
3095 solutions 41845 answers

Chosen Solution

I see from your system details that you disabled your add-ons.

Please try Firefox Safe Mode to see if there is any difference.

I see from your system details that you disabled your add-ons. Please try Firefox Safe Mode to see if there is any difference.
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cor-el
  • Top 10 Contributor
  • Moderator
15479 solutions 140192 answers

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.


Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software.

  • do NOT remove "personal data" when you uninstall the current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (64 bit Firefox) "C:\Program Files\Mozilla Firefox\"
  • (32 bit Firefox) "C:\Program Files (x86)\Mozilla Firefox\"

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then you can create a new profile to test if your current profile is causing the problem.


Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 ---- Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release. *download the Firefox installer and save the file to the desktop<br>*https://www.mozilla.org/en-US/firefox/all/ If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software. *do NOT remove "personal data" when you uninstall the current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. *(64 bit Firefox) "C:\Program Files\Mozilla Firefox\" *(32 bit Firefox) "C:\Program Files (x86)\Mozilla Firefox\" *it is important to delete the Firefox program folder to remove all the files and make sure there are no problems with files that were leftover after uninstalling *http://kb.mozillazine.org/Uninstalling_Firefox Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data. If you keep having problems then you can create a new profile to test if your current profile is causing the problem. <hr> *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Profile_backup *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
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