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Firefox 55.0.1 64bit, sync not working from China

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Hi all, I have a new installed firefox 55.0.1 64bit on windows 10, enterprise, I have successfully setup sync and with email verified, but sync looks not started at all. Click sync icon or select 'Sync now' from menu does not working as well. about:sync-log shows the following:

1502869704236 Sync.ErrorHandler DEBUG Beginning user-triggered sync. 1502869704236 Sync.Service DEBUG User-Agent: Firefox/55.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.57.0.20170809080026.desktop 1502869704236 Sync.Service INFO Starting sync at 2017-08-16 15:48:24 in browser session vuhdd5yMdpf- 1502869704236 Sync.Service DEBUG In sync: should login. 1502869704236 Sync.BrowserIDManager INFO currentAuthState returning error.login.reason.network due to previous failure 1502869704236 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1502869704236 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1502869704236 Sync.Service INFO Logging in the user. 1502869704236 Sync.BrowserIDManager INFO Waiting for user to be verified. 1502869704236 FirefoxAccounts DEBUG already verified 1502869704236 Sync.BrowserIDManager INFO Starting fetch for key bundle. 1502869704237 FirefoxAccounts DEBUG already verified 1502869704237 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1502869704237 FirefoxAccounts DEBUG enter getAssertion() 1502869704238 FirefoxAccounts DEBUG got keyPair 1502869704238 FirefoxAccounts DEBUG getCertificateSigned: true true 1502869704239 Services.Common.RESTRequest TRACE local time, offset: 1502869704239, 0 1502869704239 Services.Common.RESTRequest TRACE hawk auth header: Hawk id="3eeaa33eb33ba9654c1b84b0c5c0d32c2e3792847544c613e9aed11f1c79db62", ts="1502869704", nonce="/63PTiTCfTI=", hash="E+U1xxsGlkG2RucGwmlzxgYRhkTBYPZnRieKlEKU6UY=", mac="3T50PKjPYPVrOq8JhIctN9r8lq40oL6ZwTmEFXdV0ns=" 1502869704240 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/certificate/sign 1502869704240 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1502869704240 Services.Common.RESTRequest TRACE HTTP Header content-type: application/json 1502869704240 Services.Common.RESTRequest TRACE HTTP Header accept-language: en-US, en 1502869704240 Services.Common.RESTRequest DEBUG POST Length: 888 1502869704240 Services.Common.RESTRequest TRACE POST Body: {"publicKey":{"algorithm":"DS","y":"C3761EE42302BB30C9D40C5FA8AEB73DBA901803B5E8E32D36E63EF64E5673979EDF331607E9CF3D1D7AF4CBBEDF1703D7A671C53F2640BDA28CB9CC7704FA2110B8E91920CC0A6D609546843D77D7470D212AA3B4FFFB484993777D4C98AC3E8D66AA68D31A728E1075CE296BE965871CE1937545EC55813C89912157436764","p":"FF600483DB6ABFC5B45EAB78594B3533D550D9F1BF2A992A7A8DAA6DC34F8045AD4E6E0C429D334EEEAAEFD7E23D4810BE00E4CC1492CBA325BA81FF2D5A5B305A8D17EB3BF4A06A349D392E00D329744A5179380344E82A18C47933438F891E22AEEF812D69C8F75E326CB70EA000C3F776DFDBD604638C2EF717FC26D02E17","q":"E21E04F911D1ED7991008ECAAB3BF775984309C3","g":"C52A4A0FF3B7E61FDF1867CE84138369A6154F4AFA92966E3C827E25CFA6CF508B90E5DE419E1337E07A2E9E2A3CD5DEA704D175F8EBF6AF397D69E110B96AFB17C7A03259329E4829B0D03BBC7896B15B4ADE53E130858CC34D96269AA89041F409136C7242A38895C9D5BCCAD4F389AF1D7A4BD1398BD072DFFA896233397A"},"duration":21600000} 1502869704269 Services.Common.RESTRequest TRACE onStartRequest: POST https://api.accounts.firefox.com/v1/certificate/sign 1502869704269 Services.Common.RESTRequest TRACE Channel for POST https://api.accounts.firefox.com/v1/certificate/sign returned status code 2147500037 1502869704269 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/certificate/sign failed: 2147500037 - NS_ERROR_FAILURE 1502869704269 Hawk WARN hawk request error: [Exception... "NS_ERROR_FAILURE" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483" data: no] Stack trace: onStopRequest()@resource://services-common/rest.js:483 < waitForSyncCallback()@resource://services-common/async.js:98 < makeSpinningCallback/callback.wait()@resource://services-common/async.js:168 < onNotify()@resource://services-sync/service.js:817 < WrappedNotify()@resource://services-sync/util.js:160 < WrappedLock()@resource://services-sync/util.js:116 < WrappedCatch()@resource://services-sync/util.js:91 < login()@resource://services-sync/service.js:833 < sync/<()@resource://services-sync/service.js:1056 < WrappedCatch()@resource://services-sync/util.js:91 < sync()@resource://services-sync/service.js:1052 1502869704269 Hawk DEBUG (Response) /certificate/sign: code: null - Status text: null 1502869704270 FirefoxAccounts ERROR error POSTing /certificate/sign: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704271 FirefoxAccounts ERROR HAWK.signCertificate error: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704272 Sync.BrowserIDManager ERROR Non-authentication error in _fetchTokenForUser: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704272 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1502869704272 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1502869704272 Sync.BrowserIDManager ERROR Background fetch for key bundle failed: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704272 Sync.BrowserIDManager ERROR Could not authenticate: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704272 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1502869704273 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. 1502869704273 Sync.ErrorHandler ERROR Sync encountered a login error 1502869704274 Sync.Service DEBUG Exception calling WrappedLock: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704274 Sync.Service DEBUG Not syncing: login returned false. 1502869704282 Sync.ErrorHandler DEBUG Addons installed: 0

Hi all, I have a new installed firefox 55.0.1 64bit on windows 10, enterprise, I have successfully setup sync and with email verified, but sync looks not started at all. Click sync icon or select 'Sync now' from menu does not working as well. about:sync-log shows the following: 1502869704236 Sync.ErrorHandler DEBUG Beginning user-triggered sync. 1502869704236 Sync.Service DEBUG User-Agent: Firefox/55.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.57.0.20170809080026.desktop 1502869704236 Sync.Service INFO Starting sync at 2017-08-16 15:48:24 in browser session vuhdd5yMdpf- 1502869704236 Sync.Service DEBUG In sync: should login. 1502869704236 Sync.BrowserIDManager INFO currentAuthState returning error.login.reason.network due to previous failure 1502869704236 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1502869704236 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1502869704236 Sync.Service INFO Logging in the user. 1502869704236 Sync.BrowserIDManager INFO Waiting for user to be verified. 1502869704236 FirefoxAccounts DEBUG already verified 1502869704236 Sync.BrowserIDManager INFO Starting fetch for key bundle. 1502869704237 FirefoxAccounts DEBUG already verified 1502869704237 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1502869704237 FirefoxAccounts DEBUG enter getAssertion() 1502869704238 FirefoxAccounts DEBUG got keyPair 1502869704238 FirefoxAccounts DEBUG getCertificateSigned: true true 1502869704239 Services.Common.RESTRequest TRACE local time, offset: 1502869704239, 0 1502869704239 Services.Common.RESTRequest TRACE hawk auth header: Hawk id="3eeaa33eb33ba9654c1b84b0c5c0d32c2e3792847544c613e9aed11f1c79db62", ts="1502869704", nonce="/63PTiTCfTI=", hash="E+U1xxsGlkG2RucGwmlzxgYRhkTBYPZnRieKlEKU6UY=", mac="3T50PKjPYPVrOq8JhIctN9r8lq40oL6ZwTmEFXdV0ns=" 1502869704240 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/certificate/sign 1502869704240 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1502869704240 Services.Common.RESTRequest TRACE HTTP Header content-type: application/json 1502869704240 Services.Common.RESTRequest TRACE HTTP Header accept-language: en-US, en 1502869704240 Services.Common.RESTRequest DEBUG POST Length: 888 1502869704240 Services.Common.RESTRequest TRACE POST Body: {"publicKey":{"algorithm":"DS","y":"C3761EE42302BB30C9D40C5FA8AEB73DBA901803B5E8E32D36E63EF64E5673979EDF331607E9CF3D1D7AF4CBBEDF1703D7A671C53F2640BDA28CB9CC7704FA2110B8E91920CC0A6D609546843D77D7470D212AA3B4FFFB484993777D4C98AC3E8D66AA68D31A728E1075CE296BE965871CE1937545EC55813C89912157436764","p":"FF600483DB6ABFC5B45EAB78594B3533D550D9F1BF2A992A7A8DAA6DC34F8045AD4E6E0C429D334EEEAAEFD7E23D4810BE00E4CC1492CBA325BA81FF2D5A5B305A8D17EB3BF4A06A349D392E00D329744A5179380344E82A18C47933438F891E22AEEF812D69C8F75E326CB70EA000C3F776DFDBD604638C2EF717FC26D02E17","q":"E21E04F911D1ED7991008ECAAB3BF775984309C3","g":"C52A4A0FF3B7E61FDF1867CE84138369A6154F4AFA92966E3C827E25CFA6CF508B90E5DE419E1337E07A2E9E2A3CD5DEA704D175F8EBF6AF397D69E110B96AFB17C7A03259329E4829B0D03BBC7896B15B4ADE53E130858CC34D96269AA89041F409136C7242A38895C9D5BCCAD4F389AF1D7A4BD1398BD072DFFA896233397A"},"duration":21600000} 1502869704269 Services.Common.RESTRequest TRACE onStartRequest: POST https://api.accounts.firefox.com/v1/certificate/sign 1502869704269 Services.Common.RESTRequest TRACE Channel for POST https://api.accounts.firefox.com/v1/certificate/sign returned status code 2147500037 1502869704269 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/certificate/sign failed: 2147500037 - NS_ERROR_FAILURE 1502869704269 Hawk WARN hawk request error: [Exception... "NS_ERROR_FAILURE" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483" data: no] Stack trace: onStopRequest()@resource://services-common/rest.js:483 < waitForSyncCallback()@resource://services-common/async.js:98 < makeSpinningCallback/callback.wait()@resource://services-common/async.js:168 < onNotify()@resource://services-sync/service.js:817 < WrappedNotify()@resource://services-sync/util.js:160 < WrappedLock()@resource://services-sync/util.js:116 < WrappedCatch()@resource://services-sync/util.js:91 < login()@resource://services-sync/service.js:833 < sync/<()@resource://services-sync/service.js:1056 < WrappedCatch()@resource://services-sync/util.js:91 < sync()@resource://services-sync/service.js:1052 1502869704269 Hawk DEBUG (Response) /certificate/sign: code: null - Status text: null 1502869704270 FirefoxAccounts ERROR error POSTing /certificate/sign: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704271 FirefoxAccounts ERROR HAWK.signCertificate error: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704272 Sync.BrowserIDManager ERROR Non-authentication error in _fetchTokenForUser: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704272 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1502869704272 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1502869704272 Sync.BrowserIDManager ERROR Background fetch for key bundle failed: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704272 Sync.BrowserIDManager ERROR Could not authenticate: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704272 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1502869704273 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. 1502869704273 Sync.ErrorHandler ERROR Sync encountered a login error 1502869704274 Sync.Service DEBUG Exception calling WrappedLock: {"error":{},"errorString":"[Exception... \"NS_ERROR_FAILURE\" nsresult: \"0x80004005 (NS_ERROR_FAILURE)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 483\" data: no]","message":null,"code":null,"errno":null} 1502869704274 Sync.Service DEBUG Not syncing: login returned false. 1502869704282 Sync.ErrorHandler DEBUG Addons installed: 0

Additional System Details

Application

  • Firefox 55.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0
  • Support URL: https://support.mozilla.org/1/firefox/55.0.1/WINNT/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 620
  • adapterDescription2:
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  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 07401028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.15063.0
  • driverDate: 3-9-2017
  • driverDate2:
  • driverVersion: 21.20.16.4627
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'unavailable', u'message': u'Multi-process mode is not enabled', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'skia', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
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  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
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FredMcD
  • Top 10 Contributor
4267 solutions 59840 answers

Helpful Reply

Downgrade back to v54 until v55 is fixed.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release https://www.mozilla.org/en-US/firefox/organizations/

https://www.mozilla.org/en-US/firefox/organizations/notes/

https://www.mozilla.org/en-US/firefox/organizations/system-requirements/

Downgrade back to v54 until v55 is fixed. https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here. If you still want to downgrade, look under; '''I still want to downgrade. ''' Click the '''Directory of other versions and languages''' link. Look for the directory of the version that you want. But, remember that '''old versions may have security issues. ''' You should also check out Firefox; Extended Support Release https://www.mozilla.org/en-US/firefox/organizations/ https://www.mozilla.org/en-US/firefox/organizations/notes/ https://www.mozilla.org/en-US/firefox/organizations/system-requirements/

Question owner

Thanks. Then I'll wait until fixed.

Thanks. Then I'll wait until fixed.