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Firefox crash, for technical dept

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  • Last reply by SEGScott

SEGScott
SEGScott
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Aug 18, 2017. AdapterDeviceID: 0x0152 AdapterDriverVersion: 9.17.10.3517 AdapterSubsysID: 052c1028 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:54.0.1,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,screenshots%40mozilla.org:6.6.0,webcompat%40mozilla.org:1.1,followonsearch%40mozilla.com:0.9.1,shield-recipe-client%40mozilla.org:1.0.0,e10srollout%40mozilla.org:1.85 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 14992277504 AvailablePhysicalMemory: 6567473152 AvailableVirtualMemory: 3711131648 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 51314688 BreakpadReserveSize: 67108864 BuildID: 20170628075643 CPUMicrocodeVersion: 0x16 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1502334436 DOMIPCEnabled: 1 E10SCohort: multiBucket1 EMCheckCompatibility: true FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1500609569 MozCrashReason: MOZ_CRASH(Shutdown too long, probably frozen, causing a crash.) Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0152, AdapterSubsysID: 052c1028, AdapterDriverVersion: 9.17.10.3517 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 28166 ShutdownProgress: profile-change-teardown StackTraces: {"crash_info":{"address":"0x6424da6d","crashing_thread":48,"type":"EXCEPTION_BREAKPOINT"},"main_module":0,"modules":[{"base_addr":"0xf60000","code_id":"5953D1F883000","debug_file":"firefox.pdb","debug_id":"1521E244CFC446AA8FBFFFACC16DD97E2","end_addr":"0xfe3000","filename":"firefox.exe","version":"54.0.1.6388"},{"base_addr":"0x63940000","code_id":"5953D62E315c000","debug_file":"xul.pdb","debug_id":"3379EA5B45364BF79A2C01C04E9019AB2","end_addr":"0x66a9c000","filename":"xul.dll","version":"54.0.1.6388"},{"base_addr":"0x71930000","code_id":"53A485D3231000","debug_file":"msmpeg2vdec.pdb","debug_id":"D9CFEDB7450041C5A67B3F82A82741392","end_addr":"0x71b61000","filename":"msmpeg2vdec.dll","version":"12.0.9200.17037"},{"base_addr":"0x71b70000","code_id":"57602113313000","debug_file":"mf.pdb","debug_id":"1D0047D1434D43CB95665A6ED011C7B92","end_addr":"0x71e83000","filename":"mf.dll","version":"12.0.7601.23471"},{"base_addr":"0x71ed0000","code_id":"5953D1FC163000","debug_file":"mozavcodec.pdb","debug_id":"CFE01B5BD4BE4E1C99706C1A00EA3D1A2","end_addr":"0x72033000","filename":"mozavcodec.dll","version":"54.0.1.6388"},{"base_addr":"0x72040000","code_id":"5936C6F4170000","debug_file":"ExplorerFrame.pdb","debug_id":"3D97617D9C4F47C2AEEEC61B3649BA9B2","end_addr":"0x721b0000","filename":"explorerframe.dll","version":"6.1.7601.23836"},{"base_addr":"0x721b0000","code_id":"528BF6B2347000","debug_file":"d2d1.pdb","debug_id":"C765074D60EF4D5A8262BCAF5F9AB0F21","end_addr":"0x724f7000","filename":"d2d1.dll","version":"6.2.9200.16765"},{"base_addr":"0x731b0000","code_id":"4A5BD9987000","debug_file":"avrt.pdb","debug_id":"A15E148ACFC74F88A0A6DAF71CC916472","end_addr":"0x731b7000","filename":"avrt.dll","version":"6.1.7600.16385"},{"base_addr":"0x731c0000","code_id":"566751554000","debug_file":"ksuser.pdb","debug_id":"B8A733A43D474E9D9A788ED035B1BFD32","end_addr":"0x731c4000","filename":"ksuser.dll","version":"6.1.7601.19091"},{"base_addr":"0x73250000","code_id":"50F322EB4000","debug_file":"api-ms-win-downlevel-shlwapi-l2-1-0.pdb","debug_id":"75DCF1B0D47947CBB4EA48BD45EBA5D01","end_addr":"0x73254000","filename":"api-ms-win-downlevel-shlwapi-l2-1-0.dll","version":"6.2.9200.16492"},{"base_addr":"0x73280000","code_id":"595FA4B98000","debug_file":"secur32.pdb","debug_id":"B54E4E4B214145A4B023679369B8B1592","end_addr":"0x73288000","filename":"secur32.dll","version":"6.1.7601.23864"},{"base_addr":"0x73290000","code_id":"4A5BDB0Da000","debug_file":"slc.pdb","debug_id":"8728388BE5444934AA1B81ADF065B0E41","end_addr":"0x7329a000","filename":"slc.dll","version":"6.1.7600.16385"},{"base_addr":"0x73510000","code_id":"56675139f1000","debug_file":"msmpeg2adec.warbird.pdb","debug_id":"FB7DA04725BB464AB5E572391F8DA6932","end_addr":"0x73601000","filename":"msmpeg2adec.dll","version":"6.1.7601.23285"},{"base_addr":"0x73670000","code_id":"4A5BDA05b2000","debug_file":"DUI70.pdb","debug_id":"EF8C41DF5F4D4D1A99D40BCBE9C9DAB32","end_addr":"0x73722000","filename":"dui70.dll","version":"6.1.7600.16385"},{"base_addr":"0x738b0000","code_id":"4CE795A69000","debug_file":"netutils.pdb","debug_id":"5B6CAE02A29D4364ADC012962BE6A6552","end_addr":"0x738b9000","filename":"netutils.dll","version":"6.1.7601.17514"},{"base_addr":"0x73b60000","code_id":"589C957412000","debug_file":"samlib.pdb","debug_id":"1A867222CED64508B2D963BA4B576C6E2","end_addr":"0x73b72000","filename":"samlib.dll","version":"6.1.7601.23677"},{"base_addr":"0x73b80000","code_id":"4CE7B9A0f000","debug_file":"samcli.pdb","debug_id":"76380D8E5CFE4600901E6045ED45C9812","end_addr":"0x73b8f000","filename":"samcli.dll","version":"6.1.7601.17514"},{"base_addr":"0x73be0000","code_id":"576020F636000","debug_file":"AudioSes.pdb","debug_id":"10157340D0404212B80B2016E10469692","end_addr":"0x73c16000","filename":"AudioSes.dll","version":"6.1.7601.23471"},{"base_addr":"0x73c20000","code_id":"4CE7B89239000","debug_file":"MMDevAPI.pdb","debug_id":"941E45A63E8F457D90CE29CC508C34B92","end_addr":"0x73c59000","filename":"MMDevAPI.dll","version":"6.1.7601.17514"},{"base_addr":"0x73c60000","code_id":"53C7293629000","debug_file":"winsta.pdb","debug_id":"10A4561AC6EA4C0DA9CFA8AA07B1E1892","end_addr":"0x73c89000","filename":"winsta.dll","version":"6.1.7601.18540"},{"base_addr":"0x73c90000","code_id":"589C95AB79000","debug_file":"mscms.pdb","debug_id":"DCC29523D3BC4CD4A76AEF0E615BB1522","end_addr":"0x73d09000","filename":"mscms.dll","version":"6.1.7601.23677"},{"base_addr":"0x73d20000","code_id":"595FA49017000","debug_file":"bcrypt.pdb","debug_id":"7E4670F55A5A4717AE43BCF8923731452","end_addr":"0x73d37000","filename":"bcrypt.dll","version":"6.1.7601.23864"},{"base_addr":"0x73d40000","code_id":"5953D1E835000","debug_file":"mozavutil.pdb","debug_id":"551721CC955C43CE94675DA3E92291E32","end_addr":"0x73d75000","filename":"mozavutil.dll","version":"54.0.1.6388"},{"base_addr":"0x73d80000","code_id":"5258ADA638000","debug_file":"fwpuclnt.pdb","debug_id":"1F1E56C7FD0A45B09A523FA4F0944F632","end_addr":"0x73db8000","filename":"FWPUCLNT.DLL","version":"6.1.7601.18283"},{"base_addr":"0x73dc0000","code_id":"4A5BDA062f000","debug_file":"DUser.pdb","debug_id":"363E97D3DCE44C3786A74C5EF3BB268D2","end_addr":"0x73def000","filename":"duser.dll","version":"6.1.7600.16385"},{"base_addr":"0x73df0000","code_id":"4A5BDAD66000","debug_file":"rasadhlp.pdb","debug_id":"9C177D0E6FD14D28BAE05D9757E8182F2","end_addr":"0x73df6000","filename":"rasadhlp.dll","version":"6.1.7600.16385"},{"base_addr":"0x73e00000","code_id":"4A5BDB566000","debug_file":"wship6.pdb","debug_id":"02E45101E951429F85676ADFCC0EA72A2","end_addr":"0x73e06000","filename":"wship6.dll","version":"6.1.7600.16385"},{"base_addr":"0x73e10000","code_id":"4A5BDB0C25000","debug_file":"powrprof.pdb","debug_id":"B1F8F66CCBAD4869BADFD20C1F24AC832","end_addr":"0x73e35000","filename":"powrprof.dll","version":"6.1.7600.16385"},{"base_addr":"0x73e40000","code_id":"5760217F7a000","debug_file":"EVR.pdb","debug_id":"592B2492A0644A83B4054AE3B8D984982","end_addr":"0x73eba000","filename":"evr.dll","version":"6.1.7601.23471"},{"base_addr":"0x73ec0000","code_id":"4A5BDA1218000","debug_file":"dxva2.pdb","debug_id":"EFD40ACCC3FD48B69262D97BBD1DD2972","end_addr":"0x73ed8000","filename":"dxva2.dll","version":"6.1.7600.16385"},{"base_addr":"0x73ee0000","code_id":"576021205a000","debug_file":"MFPLAT.pdb","debug_id":"D377018DD15B4908AFF58CF01685CD182","end_addr":"0x73f3a000","filename":"mfplat.dll","version":"12.0.7601.23471"},{"base_addr":"0x73f40000","code_id":"4A5BDB2D42000","debug_file":"wevtapi.pdb","debug_id":"066E017FB75F4735A1832F596399CA102","end_addr":"0x73f82000","filename":"wevtapi.dll","version":"6.1.7600.16385"},{"base_addr":"0x73f90000","code_id":"50C1E0694f000","debug_file":"Wpc.pdb","debug_id":"58C99D979ADA4CD795F8740CE23C2E1F2","end_addr":"0x73fdf000","filename":"Wpc.dll","version":"1.0.0.1"},{"base_addr":"0x73fe0000","code_id":"4DF985DB2f000","debug_file":"XmlLite.pdb","debug_id":"2A7A661DFDDA4DB98ACC43DC56705DFC2","end_addr":"0x7400f000","filename":"xmllite.dll","version":"1.3.1001.0"},{"base_addr":"0x74010000","code_id":"50F3170F4c000","debug_file":"dxgi.pdb","debug_id":"4184519EBA8C4D3C90017DC3F4DFBAA11","end_addr":"0x7405c000","filename":"dxgi.dll","version":"6.2.9200.16492"},{"base_addr":"0x74060000","code_id":"5953CA4F68000","debug_file":"nssckbi.pdb","debug_id":"5E5FD1BF472C445994097E4333F917571","end_addr":"0x740c8000","filename":"nssckbi.dll","version":"54.0.1.6388"},{"base_addr":"0x740d0000","code_id":"5953D1F812f000","debug_file":"nss3.pdb","debug_id":"19FA203858144F548D7D427C83B377592","end_addr":"0x741ff000","filename":"nss3.dll","version":"54.0.1.6388"},{"base_addr":"0x74210000","code_id":"4A5BD97A14000","debug_file":"atl.pdb","debug_id":"9A2474AB5BCA4AB8A34ADA69E8771BF92","end_addr":"0x74224000","filename":"atl.dll","version":"3.5.2284.0"},{"base_addr":"0x74230000","code_id":"5953CA6155000","debug_file":"freebl3.pdb","debug_id":"A0C96C09284442418C004431A0E038F81","end_addr":"0x74285000","filename":"freebl3.dll","version":"54.0.1.6388"},{"base_addr":"0x74290000","code_id":"5953CA4B19000","debug_file":"nssdbm3.pdb","debug_id":"FF0A2E82E783428781924873F7C70EF91","end_addr":"0x742a9000","filename":"nssdbm3.dll","version":"54.0.1.6388"},{"base_addr":"0x742b0000","code_id":"5953CA4E26000","debug_file":"softokn3.pdb","debug_id":"1969A7A498354DFDAC45E4EDE78C05ED1","end_addr":"0x742d6000","filename":"softokn3.dll","version":"54.0.1.6388"},{"base_addr":"0x742e0000","code_id":"4A5BDAE03b000","debug_file":"rsaenh.pdb","debug_id":"F03813E5A0554853A6BC085C17A3AB352","end_addr":"0x7431b000","filename":"rsaenh.dll","vers

Aug 18, 2017. AdapterDeviceID: 0x0152 AdapterDriverVersion: 9.17.10.3517 AdapterSubsysID: 052c1028 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:54.0.1,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,screenshots%40mozilla.org:6.6.0,webcompat%40mozilla.org:1.1,followonsearch%40mozilla.com:0.9.1,shield-recipe-client%40mozilla.org:1.0.0,e10srollout%40mozilla.org:1.85 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 14992277504 AvailablePhysicalMemory: 6567473152 AvailableVirtualMemory: 3711131648 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 51314688 BreakpadReserveSize: 67108864 BuildID: 20170628075643 CPUMicrocodeVersion: 0x16 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1502334436 DOMIPCEnabled: 1 E10SCohort: multiBucket1 EMCheckCompatibility: true FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1500609569 MozCrashReason: MOZ_CRASH(Shutdown too long, probably frozen, causing a crash.) Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0152, AdapterSubsysID: 052c1028, AdapterDriverVersion: 9.17.10.3517 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 28166 ShutdownProgress: profile-change-teardown StackTraces: {"crash_info":{"address":"0x6424da6d","crashing_thread":48,"type":"EXCEPTION_BREAKPOINT"},"main_module":0,"modules":[{"base_addr":"0xf60000","code_id":"5953D1F883000","debug_file":"firefox.pdb","debug_id":"1521E244CFC446AA8FBFFFACC16DD97E2","end_addr":"0xfe3000","filename":"firefox.exe","version":"54.0.1.6388"},{"base_addr":"0x63940000","code_id":"5953D62E315c000","debug_file":"xul.pdb","debug_id":"3379EA5B45364BF79A2C01C04E9019AB2","end_addr":"0x66a9c000","filename":"xul.dll","version":"54.0.1.6388"},{"base_addr":"0x71930000","code_id":"53A485D3231000","debug_file":"msmpeg2vdec.pdb","debug_id":"D9CFEDB7450041C5A67B3F82A82741392","end_addr":"0x71b61000","filename":"msmpeg2vdec.dll","version":"12.0.9200.17037"},{"base_addr":"0x71b70000","code_id":"57602113313000","debug_file":"mf.pdb","debug_id":"1D0047D1434D43CB95665A6ED011C7B92","end_addr":"0x71e83000","filename":"mf.dll","version":"12.0.7601.23471"},{"base_addr":"0x71ed0000","code_id":"5953D1FC163000","debug_file":"mozavcodec.pdb","debug_id":"CFE01B5BD4BE4E1C99706C1A00EA3D1A2","end_addr":"0x72033000","filename":"mozavcodec.dll","version":"54.0.1.6388"},{"base_addr":"0x72040000","code_id":"5936C6F4170000","debug_file":"ExplorerFrame.pdb","debug_id":"3D97617D9C4F47C2AEEEC61B3649BA9B2","end_addr":"0x721b0000","filename":"explorerframe.dll","version":"6.1.7601.23836"},{"base_addr":"0x721b0000","code_id":"528BF6B2347000","debug_file":"d2d1.pdb","debug_id":"C765074D60EF4D5A8262BCAF5F9AB0F21","end_addr":"0x724f7000","filename":"d2d1.dll","version":"6.2.9200.16765"},{"base_addr":"0x731b0000","code_id":"4A5BD9987000","debug_file":"avrt.pdb","debug_id":"A15E148ACFC74F88A0A6DAF71CC916472","end_addr":"0x731b7000","filename":"avrt.dll","version":"6.1.7600.16385"},{"base_addr":"0x731c0000","code_id":"566751554000","debug_file":"ksuser.pdb","debug_id":"B8A733A43D474E9D9A788ED035B1BFD32","end_addr":"0x731c4000","filename":"ksuser.dll","version":"6.1.7601.19091"},{"base_addr":"0x73250000","code_id":"50F322EB4000","debug_file":"api-ms-win-downlevel-shlwapi-l2-1-0.pdb","debug_id":"75DCF1B0D47947CBB4EA48BD45EBA5D01","end_addr":"0x73254000","filename":"api-ms-win-downlevel-shlwapi-l2-1-0.dll","version":"6.2.9200.16492"},{"base_addr":"0x73280000","code_id":"595FA4B98000","debug_file":"secur32.pdb","debug_id":"B54E4E4B214145A4B023679369B8B1592","end_addr":"0x73288000","filename":"secur32.dll","version":"6.1.7601.23864"},{"base_addr":"0x73290000","code_id":"4A5BDB0Da000","debug_file":"slc.pdb","debug_id":"8728388BE5444934AA1B81ADF065B0E41","end_addr":"0x7329a000","filename":"slc.dll","version":"6.1.7600.16385"},{"base_addr":"0x73510000","code_id":"56675139f1000","debug_file":"msmpeg2adec.warbird.pdb","debug_id":"FB7DA04725BB464AB5E572391F8DA6932","end_addr":"0x73601000","filename":"msmpeg2adec.dll","version":"6.1.7601.23285"},{"base_addr":"0x73670000","code_id":"4A5BDA05b2000","debug_file":"DUI70.pdb","debug_id":"EF8C41DF5F4D4D1A99D40BCBE9C9DAB32","end_addr":"0x73722000","filename":"dui70.dll","version":"6.1.7600.16385"},{"base_addr":"0x738b0000","code_id":"4CE795A69000","debug_file":"netutils.pdb","debug_id":"5B6CAE02A29D4364ADC012962BE6A6552","end_addr":"0x738b9000","filename":"netutils.dll","version":"6.1.7601.17514"},{"base_addr":"0x73b60000","code_id":"589C957412000","debug_file":"samlib.pdb","debug_id":"1A867222CED64508B2D963BA4B576C6E2","end_addr":"0x73b72000","filename":"samlib.dll","version":"6.1.7601.23677"},{"base_addr":"0x73b80000","code_id":"4CE7B9A0f000","debug_file":"samcli.pdb","debug_id":"76380D8E5CFE4600901E6045ED45C9812","end_addr":"0x73b8f000","filename":"samcli.dll","version":"6.1.7601.17514"},{"base_addr":"0x73be0000","code_id":"576020F636000","debug_file":"AudioSes.pdb","debug_id":"10157340D0404212B80B2016E10469692","end_addr":"0x73c16000","filename":"AudioSes.dll","version":"6.1.7601.23471"},{"base_addr":"0x73c20000","code_id":"4CE7B89239000","debug_file":"MMDevAPI.pdb","debug_id":"941E45A63E8F457D90CE29CC508C34B92","end_addr":"0x73c59000","filename":"MMDevAPI.dll","version":"6.1.7601.17514"},{"base_addr":"0x73c60000","code_id":"53C7293629000","debug_file":"winsta.pdb","debug_id":"10A4561AC6EA4C0DA9CFA8AA07B1E1892","end_addr":"0x73c89000","filename":"winsta.dll","version":"6.1.7601.18540"},{"base_addr":"0x73c90000","code_id":"589C95AB79000","debug_file":"mscms.pdb","debug_id":"DCC29523D3BC4CD4A76AEF0E615BB1522","end_addr":"0x73d09000","filename":"mscms.dll","version":"6.1.7601.23677"},{"base_addr":"0x73d20000","code_id":"595FA49017000","debug_file":"bcrypt.pdb","debug_id":"7E4670F55A5A4717AE43BCF8923731452","end_addr":"0x73d37000","filename":"bcrypt.dll","version":"6.1.7601.23864"},{"base_addr":"0x73d40000","code_id":"5953D1E835000","debug_file":"mozavutil.pdb","debug_id":"551721CC955C43CE94675DA3E92291E32","end_addr":"0x73d75000","filename":"mozavutil.dll","version":"54.0.1.6388"},{"base_addr":"0x73d80000","code_id":"5258ADA638000","debug_file":"fwpuclnt.pdb","debug_id":"1F1E56C7FD0A45B09A523FA4F0944F632","end_addr":"0x73db8000","filename":"FWPUCLNT.DLL"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Chosen solution

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

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All Replies (2)

philipp
philipp
  • Moderator
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Chosen Solution

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

SEGScott
SEGScott Question owner
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Regret, Phiilipp, have NO crash reports to relay. New FF & Tbird (prior computer allowed Tbird RCV but not SEND, dated to 2006 Ha). New computer bought to install above, still have Issues. Spouse made switch, gonna re-install both & mayhap use Tbird Wizard this time (lack adrs book setup to plug prior csv into as well). Thanks/FangQ (we care for housefulla rescue cats) Susan E G Scott (Susie)