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Firefox crashes

  • 11 replies
  • 1 has this problem
  • 63 views
  • Last reply by FredMcD

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Firefox will stop responding, suddenly all of my OS (Windows 10 Pro) will simply stop, freeze, a warning will come up that the program is not responding and if I wait longer it may respond again, the CPU light that it is doing its thing on my laptop goes dead, the only way I can get to use my laptop again is by hard resetting it holding the power button. This happen multiple times a day, and only while browsing using firefox.

It is my preferred browser, but I have noticed its quality to degrade as time goes by.

Chosen solution

Fixed!

It required me to reset Windows 10 keeping my files after all. I apologize for taking your time, as in the end if was not at all a Firefox based problem. Thank you for the great support while troubleshooting this!

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All Replies (11)

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What's your Firefox version?

This is only with Firefox open? About how long before the problem begins?


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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Firefox version: 55.0 (32 bit) My OS is Win10 Pro 64 bit

This only happens when Firefox is open but it's at random, sometimes i'll make it through a good part of the day with it open, sometimes it will happen twice withing the hour. I don't know, it just locks up on its own and stops responding for some reason.

The only extension I've got running is Adblock Plus, which I've used for several years

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There are other v55 users reporting problems also. I called for more help.

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Hi there,

Thank you for calling for more help. Currently we are investigating what may be causing the loss of bookmarks, please make a back up of yours. Back up and restore information in Firefox profiles

Can you disable the addon for a few hours to see if you notice a difference? Can you also share if you are on an admin account on Windows or on a guest account?

Thank you!

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Literally just opened the browser to report here and it happened again as I was typing. The addon was already disabled and I am in a Win 10 admin account (only account on my laptop).

I've been googling this and trying other solutions to rule out Firefox but in 95% of the cases it will happen with the browser, the rest will happen while reading PDF documents.

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Important:

After reinstalling my video driver (Intel HD Graphics) I have no longer experienced the problem and the laptop has been running smoothly.

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That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

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Wish I could, though it just happened again. Seems like different people are finding random solutions for the same problem, I have tried many but none have worked so far.

Looks like we'll just have to wait for Microsoft to push a newer version to fix this.

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

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Chosen Solution

Fixed!

It required me to reset Windows 10 keeping my files after all. I apologize for taking your time, as in the end if was not at all a Firefox based problem. Thank you for the great support while troubleshooting this!

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If your answer helps others, then it is not a waste. Safe surfing.