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Firefox crashes

Posted

Firefox will stop responding, suddenly all of my OS (Windows 10 Pro) will simply stop, freeze, a warning will come up that the program is not responding and if I wait longer it may respond again, the CPU light that it is doing its thing on my laptop goes dead, the only way I can get to use my laptop again is by hard resetting it holding the power button. This happen multiple times a day, and only while browsing using firefox.

It is my preferred browser, but I have noticed its quality to degrade as time goes by.

Firefox will stop responding, suddenly all of my OS (Windows 10 Pro) will simply stop, freeze, a warning will come up that the program is not responding and if I wait longer it may respond again, the CPU light that it is doing its thing on my laptop goes dead, the only way I can get to use my laptop again is by hard resetting it holding the power button. This happen multiple times a day, and only while browsing using firefox. It is my preferred browser, but I have noticed its quality to degrade as time goes by.

Chosen solution

Fixed!

It required me to reset Windows 10 keeping my files after all. I apologize for taking your time, as in the end if was not at all a Firefox based problem. Thank you for the great support while troubleshooting this!

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

What's your Firefox version?

This is only with Firefox open? About how long before the problem begins?


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

What's your Firefox version? This is only with Firefox open? About how long before the problem begins? ------------------- [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

Firefox version: 55.0 (32 bit) My OS is Win10 Pro 64 bit

This only happens when Firefox is open but it's at random, sometimes i'll make it through a good part of the day with it open, sometimes it will happen twice withing the hour. I don't know, it just locks up on its own and stops responding for some reason.

The only extension I've got running is Adblock Plus, which I've used for several years

Firefox version: 55.0 (32 bit) My OS is Win10 Pro 64 bit This only happens when Firefox is open but it's at random, sometimes i'll make it through a good part of the day with it open, sometimes it will happen twice withing the hour. I don't know, it just locks up on its own and stops responding for some reason. The only extension I've got running is Adblock Plus, which I've used for several years
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

There are other v55 users reporting problems also. I called for more help.

There are other v55 users reporting problems also. I called for more help.
guigs 1072 solutions 11697 answers

Hi there,

Thank you for calling for more help. Currently we are investigating what may be causing the loss of bookmarks, please make a back up of yours. Back up and restore information in Firefox profiles

Can you disable the addon for a few hours to see if you notice a difference? Can you also share if you are on an admin account on Windows or on a guest account?

Thank you!

Hi there, Thank you for calling for more help. Currently we are investigating what may be causing the loss of bookmarks, please make a back up of yours. [[Back up and restore information in Firefox profiles]] Can you disable the addon for a few hours to see if you notice a difference? Can you also share if you are on an admin account on Windows or on a guest account? Thank you!

Question owner

Literally just opened the browser to report here and it happened again as I was typing. The addon was already disabled and I am in a Win 10 admin account (only account on my laptop).

I've been googling this and trying other solutions to rule out Firefox but in 95% of the cases it will happen with the browser, the rest will happen while reading PDF documents.

Literally just opened the browser to report here and it happened again as I was typing. The addon was already disabled and I am in a Win 10 admin account (only account on my laptop). I've been googling this and trying other solutions to rule out Firefox but in 95% of the cases it will happen with the browser, the rest will happen while reading PDF documents.

Question owner

Important:

After reinstalling my video driver (Intel HD Graphics) I have no longer experienced the problem and the laptop has been running smoothly.

Important: After reinstalling my video driver (Intel HD Graphics) I have no longer experienced the problem and the laptop has been running smoothly.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.

Question owner

Wish I could, though it just happened again. Seems like different people are finding random solutions for the same problem, I have tried many but none have worked so far.

Looks like we'll just have to wait for Microsoft to push a newer version to fix this.

Wish I could, though it just happened again. Seems like different people are finding random solutions for the same problem, I have tried many but none have worked so far. Looks like we'll just have to wait for Microsoft to push a newer version to fix this.
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157915 answers

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-". *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page". *click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. Alternatively you can open about:crashes via the location/address bar. See also: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/en-US/kb/Mozilla+Crash+Reporter

Chosen Solution

Fixed!

It required me to reset Windows 10 keeping my files after all. I apologize for taking your time, as in the end if was not at all a Firefox based problem. Thank you for the great support while troubleshooting this!

Fixed! It required me to reset Windows 10 keeping my files after all. I apologize for taking your time, as in the end if was not at all a Firefox based problem. Thank you for the great support while troubleshooting this!
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

If your answer helps others, then it is not a waste. Safe surfing.

If your answer helps others, then it is not a waste. Safe surfing.