X
Tap here to go to the mobile version of the site.

Support Forum

Fire fox displays less detail than IE. Firefox is devoid of detail

Posted

Hello Forefox technicians, My Firefox has been showing much less detail than Internet Explorer for some time. When I switch from FF to IE the contast is remakable. When using Firefox, images are shown, but text is sparse and displays in bright blue with occassionally black. Many features such as buttons and links are not visible. When buying online I have to guess where the buttons are, it is annoying. On IE that does not occurr. Have you any idea what is wrong with my setup. It has been recently updated, but the updates do not remedy the fault. I have disabled or removed all but the essential add ons.

Best wishes

Barry S Britzman

Hello Forefox technicians, My Firefox has been showing much less detail than Internet Explorer for some time. When I switch from FF to IE the contast is remakable. When using Firefox, images are shown, but text is sparse and displays in bright blue with occassionally black. Many features such as buttons and links are not visible. When buying online I have to guess where the buttons are, it is annoying. On IE that does not occurr. Have you any idea what is wrong with my setup. It has been recently updated, but the updates do not remedy the fault. I have disabled or removed all but the essential add ons. Best wishes Barry S Britzman
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 26.0 r0
  • Shockwave Flash 21.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0

More Information

FredMcD
  • Top 10 Contributor
3160 solutions 42645 answers

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 26.0 r0 Shockwave Flash 21.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version 26.0.0.137

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>


See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 26.0 r0 Shockwave Flash 21.0 r0 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Flash: Grab the uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac Then reinstall the latest version. '''Note: Windows users''' should download the '''active_x''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the '''plugin only.''' Not the '''active_x.''' Flash Player '''Version 26.0.0.137''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> ------------- See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
Was this helpful to you? 1
Quote
FredMcD
  • Top 10 Contributor
3160 solutions 42645 answers

Helpful Reply

Load the web page. Then, to reload the page bypassing the cache and force a fresh retrieval; Ctrl+Shift+R (Mac=Command+Shift+R)


Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Load the web page. Then, to reload the page bypassing the cache and force a fresh retrieval; '''Ctrl+Shift+R ''(Mac=Command+Shift+R)''''' ------------------ Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!
Was this helpful to you? 1
Quote

Question owner

Hello Fred, Many thanks for your swift response. I have deleted all but the latest flash player downloaded today. I have also deactivated the likes of Kaspersky web protection but to no avail.

Did you not see the attachment of my BBC News page?

Best wishes

Barry

Hello Fred, Many thanks for your swift response. I have deleted all but the latest flash player downloaded today. I have also deactivated the likes of Kaspersky web protection but to no avail. Did you not see the attachment of my BBC News page? Best wishes Barry
Was this helpful to you?
Quote
Happy112
  • Top 10 Contributor
376 solutions 3801 answers

Hi   Barry   !

You inadvertently marked your last post as   'Chosen Solution'  -   you can rectify that by clicking the   Undo   button on the right side.

Fred could not have seen your screenshot, as it apparantly failed to
upload   ....... Would you try again, please   ? Thank you in advance   !

Hi &nbsp; Barry &nbsp; ! You inadvertently marked your last post as &nbsp; 'Chosen Solution'&nbsp; - &nbsp; you can rectify that by clicking the &nbsp; '''Undo''' &nbsp; button on the right side. Fred could not have seen your screenshot, as it apparantly failed to <BR>upload &nbsp; ....... Would you try again, please &nbsp; ? Thank you in advance &nbsp; !
Was this helpful to you?
Quote

Helpful Reply

Happy112 said

Hi   Barry   ! You inadvertently marked your last post as   'Chosen Solution'  -   you can rectify that by clicking the   Undo   button on the right side. Fred could not have seen your screenshot, as it apparantly failed to
upload   ....... Would you try again, please   ? Thank you in advance   !
''Happy112 [[#answer-994083|said]]'' <blockquote> Hi &nbsp; Barry &nbsp; ! You inadvertently marked your last post as &nbsp; 'Chosen Solution'&nbsp; - &nbsp; you can rectify that by clicking the &nbsp; '''Undo''' &nbsp; button on the right side. Fred could not have seen your screenshot, as it apparantly failed to <BR>upload &nbsp; ....... Would you try again, please &nbsp; ? Thank you in advance &nbsp; ! </blockquote>
Was this helpful to you? 1
Quote
Happy112
  • Top 10 Contributor
376 solutions 3801 answers

Hi again, Barry  !

You quoted my last post   -   did not undo the 'Chosen Solution', nor do we see a screenshot appear ......

Hi again, Barry ! You quoted my last post &nbsp; - &nbsp; did not undo the 'Chosen Solution', nor do we see a screenshot appear ......
Was this helpful to you?
Quote

Question owner

Hello Happy112, I thought I did include a screen shot. I have one saved but pasting it in is proving illusive. I will try again. I is taking over fifteen minutes I will repost. Thanks Happy112

Hello Happy112, I thought I did include a screen shot. I have one saved but pasting it in is proving illusive. I will try again. I is taking over fifteen minutes I will repost. Thanks Happy112
Was this helpful to you?
Quote
Happy112
  • Top 10 Contributor
376 solutions 3801 answers

BSB2017 said

I thought I did include a screen shot. I have one saved but pasting it in is proving illusive. I will try again. I is taking over fifteen minutes I will repost.

Did you follow the steps in that link that Fred gave you  ? Take all the time you need - no need to rush  !

''BSB2017 [[#answer-994095|said]]'' <blockquote> I thought I did include a screen shot. I have one saved but pasting it in is proving illusive. I will try again. I is taking over fifteen minutes I will repost. </blockquote> Did you follow the steps in that link that Fred gave you ? Take all the time you need - no need to rush !
Was this helpful to you?
Quote

Question owner

It will not upload and I cannot think what is going wrong. I do have TeamViwer can you make use of theat?

Best wishes

Barry

It will not upload and I cannot think what is going wrong. I do have TeamViwer can you make use of theat? Best wishes Barry
Was this helpful to you?
Quote
Happy112
  • Top 10 Contributor
376 solutions 3801 answers

BSB2017 said

It will not upload and I cannot think what is going wrong. I do have TeamViewer can you make use of theat?

Bummer   ! This must be so frustrating for you   ! TeamViewer is no option for us   (sorry  !) Don't give up just yet .....

Just had a (tiny) brainwave : Have you tried what Fred suggested in his first post - the part about possible updates for your graphics drivers   ? Maybe you'd like to try that first - who knows : that just might do the trick (fingers crossed  !).

''BSB2017 [[#answer-994104|said]]'' <blockquote> It will not upload and I cannot think what is going wrong. I do have TeamViewer can you make use of theat? </blockquote> Bummer &nbsp; ! This must be so frustrating for you &nbsp; ! TeamViewer is no option for us &nbsp; (sorry !) Don't give up just yet ..... Just had a (tiny) brainwave : Have you tried what Fred suggested in his first post - the part about possible updates for your graphics drivers &nbsp; ? Maybe you'd like to try that first - who knows : that just might do the trick (fingers crossed !).
Was this helpful to you?
Quote

Question owner

Hello again Happy112. You terminology may be different to mine , do you mean Flash Player and Shockwave? I have deleted and re-downloaded both. Interestingly I have just downloaded Opera and it is fully operational - no pun intended. It worked first time. best wishes

barry

Hello again Happy112. You terminology may be different to mine , do you mean Flash Player and Shockwave? I have deleted and re-downloaded both. Interestingly I have just downloaded Opera and it is fully operational - no pun intended. It worked first time. best wishes barry
Was this helpful to you?
Quote

Question owner

I do not have GOOGLE on my PC - I am suspicious of Google. Is that a clue???

I do not have GOOGLE on my PC - I am suspicious of Google. Is that a clue???

Modified by BSB2017

Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
3160 solutions 42645 answers

There are the players (flash, HTML5) and there are the graphics drivers.

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

There are the players (flash, HTML5) and there are the graphics drivers. See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
Was this helpful to you?
Quote
Happy112
  • Top 10 Contributor
376 solutions 3801 answers

BSB2017 said

Hello again Happy112. You terminology may be different to mine , do you mean Flash Player and Shockwave?

No,   I was referring to this part of FredMcD's first post :

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Have you considered that   ?

(And Fred and I posted simultaneously ...... )

''BSB2017 [[#answer-994122|said]]'' <blockquote> Hello again Happy112. You terminology may be different to mine , do you mean Flash Player and Shockwave? </blockquote> No, &nbsp; I was referring to this part of FredMcD's first post : See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration Have you considered that &nbsp; ? <BR> (And Fred and I posted simultaneously ...... )

Modified by Happy112

Was this helpful to you?
Quote
Happy112
  • Top 10 Contributor
376 solutions 3801 answers

BSB2017 said

I do not have GOOGLE on my PC - I am suspicious of Google. Is that a clue???

No,   I think it's safe to say that Google has nothing to do with this.

''BSB2017 [[#answer-994123|said]]'' <blockquote> I do not have GOOGLE on my PC - I am suspicious of Google. Is that a clue??? </blockquote> No, &nbsp; I think it's safe to say that Google has nothing to do with this.
Was this helpful to you?
Quote

Question owner

My thanks to you all for such swift responses. I have just compared my Firefox installation with Opera and IE Firefox Firfox scored 468 v Opera 518 on HTLM5 site. Does that convey anything useful?

best wishes

barry

My thanks to you all for such swift responses. I have just compared my Firefox installation with Opera and IE Firefox Firfox scored 468 v Opera 518 on HTLM5 site. Does that convey anything useful? best wishes barry
Was this helpful to you?
Quote

Question owner

I have again tried to upload a screen shot, after an hour it once again failed. Sorry to keep you all so busy but I have to break now as I am due somewhere else. Many thanks for your assistance. I will try again either later this evening or tomorrow.

Best wishes

barry

I have again tried to upload a screen shot, after an hour it once again failed. Sorry to keep you all so busy but I have to break now as I am due somewhere else. Many thanks for your assistance. I will try again either later this evening or tomorrow. Best wishes barry
Was this helpful to you?
Quote
Happy112
  • Top 10 Contributor
376 solutions 3801 answers

I should have asked you this before :

You mentioned the BBC News page (which looks fine to me, using Firefox),
but do you have this problem on other pages as well   ? Would be great if this was restricted to just one website or page ......

I should have asked you this before : You mentioned the BBC News page (which looks fine to me, using Firefox), <BR>but do you have this problem on other pages as well &nbsp; ? Would be great if this was restricted to just one website or page ......
Was this helpful to you?
Quote
cor-el
  • Top 10 Contributor
  • Moderator
15577 solutions 141049 answers

Make sure you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings.

Make sure you allow pages to choose their own colors.

  • Options/Preferences -> Content: Fonts & Colors -> Colors: "Override the colors specified by the page with my selections above"

Try "Never" if the default "Only with High Contrast themes" isn't working.

This setting affects background images.

See also:

Make sure you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings. Make sure you allow pages to choose their own colors. *Options/Preferences -> Content: Fonts & Colors -> Colors: "Override the colors specified by the page with my selections above" Try "Never" if the default "Only with High Contrast themes" isn't working. This setting affects background images. See also: *http://kb.mozillazine.org/Website_colors_are_wrong
Was this helpful to you? 0
Quote

Question owner

Did my page image of Internet Explore upload to you? The purpose was to compare with my earlier upload of the page image of my Firefox display.

best wishes Barry

Did my page image of Internet Explore upload to you? The purpose was to compare with my earlier upload of the page image of my Firefox display. best wishes Barry
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.