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Please Help! Firefox 54 Continually Crashing on Win 7 machine

Posted

My Firefox is continually crashing. It is so bad, I'm filling out this request for help on Internet Explorer. I have researched these issues and have done the following found in the forums to try and correct the problem:

1) Disabled Flash Protection in about:config 2) Unchecked Hardware Acceleration In options 3) Started Firefox in Safe Mode 4) "Reset" Firefox to remove all add-ons 5) Did a full uninstall and clean reinstall of the program.

I am completely at my wits end. I can only keep firefox open in the system windows (about:config, about:support, options). I keep seeing this in the crash reports (which I will gladly supply more if needed, I have 36 reports in the last 15 hours).

Please Help!!

Signature js::ShapeTable::searchUnchecked<T> More Reports Search UUID dc52d57a-5160-4980-a11e-0db401170806 Date Processed 2017-08-06 13:00:54 Uptime 6 seconds Last Crash 30 seconds before submission Install Age 3,174,121 seconds since version was first installed (5 weeks, 1 day and 17 hours) Install Time 2017-06-30 19:18:06 Product Firefox Release Channel release Version 54.0.1 Build ID 20170628075643 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 58 stepping 9 | 8 Adapter Vendor ID

0x10de

Adapter Device ID

0x1201

Startup Crash

False

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0 User Comments Total Virtual Memory 4,294,836,224 bytes (4 GB) Available Virtual Memory 3,429,015,552 bytes (3.19 GB) Available Page File 14,622,654,464 bytes (13.62 GB) Available Physical Memory 6,111,768,576 bytes (5.69 GB) System Memory Use Percentage 28 EMCheckCompatibility

True

App Notes

AdapterVendorID: 0x10de, AdapterDeviceID: 0x1201, AdapterSubsysID: 14693842, AdapterDriverVersion: 22.21.13.8233 FP(D10-L1100-W00001000-T000) DWrite? DWrite+

Processor Notes processor_ip-172-31-14-103_1322; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang

My Firefox is continually crashing. It is so bad, I'm filling out this request for help on Internet Explorer. I have researched these issues and have done the following found in the forums to try and correct the problem: 1) Disabled Flash Protection in about:config 2) Unchecked Hardware Acceleration In options 3) Started Firefox in Safe Mode 4) "Reset" Firefox to remove all add-ons 5) Did a full uninstall and clean reinstall of the program. I am completely at my wits end. I can only keep firefox open in the system windows (about:config, about:support, options). I keep seeing this in the crash reports (which I will gladly supply more if needed, I have 36 reports in the last 15 hours). Please Help!! Signature js::ShapeTable::searchUnchecked<T> More Reports Search UUID dc52d57a-5160-4980-a11e-0db401170806 Date Processed 2017-08-06 13:00:54 Uptime 6 seconds Last Crash 30 seconds before submission Install Age 3,174,121 seconds since version was first installed (5 weeks, 1 day and 17 hours) Install Time 2017-06-30 19:18:06 Product Firefox Release Channel release Version 54.0.1 Build ID 20170628075643 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 58 stepping 9 | 8 Adapter Vendor ID 0x10de Adapter Device ID 0x1201 Startup Crash False Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0 User Comments Total Virtual Memory 4,294,836,224 bytes (4 GB) Available Virtual Memory 3,429,015,552 bytes (3.19 GB) Available Page File 14,622,654,464 bytes (13.62 GB) Available Physical Memory 6,111,768,576 bytes (5.69 GB) System Memory Use Percentage 28 EMCheckCompatibility True App Notes AdapterVendorID: 0x10de, AdapterDeviceID: 0x1201, AdapterSubsysID: 14693842, AdapterDriverVersion: 22.21.13.8233 FP(D10-L1100-W00001000-T000) DWrite? DWrite+ Processor Notes processor_ip-172-31-14-103_1322; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang

Chosen solution

I've had my machine back for 3 days now and there have been NO re-occurrences of the problem I was having. It was a bad RAM chip.

Thank you to BOTH of you for your patience and gracious help! It is GREATLY appreciated!

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Additional System Details

Installed Plug-ins

1-click Youtube Downloader Adblock Plus (with Customization and Element Hiding Helper) Download Youtube Videos as MP4 EPUB Reader New Tabs at the ENd Privacy Badger Privacy Choice Tracker Blocker Tree Style Tab uBlock Origin Session Manager and Tab Mix Plus (both disabled)

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; Creative AutoUpdate v1.40.03; rv:11.0) like Gecko

More Information

Seburo
  • Top 25 Contributor
  • Moderator
361 solutions 2332 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
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Helpful Reply

As requested:

bp-a0e0bb3c-d3db-4b2b-8a8a-db6980170806 1 minute ago bp-2f64c99b-7358-4c87-be0b-73df41170806 7 minutes ago bp-a940aa9d-75bb-479d-90de-a49071170806 1 hour ago bp-8c9c7e05-b5d0-4de8-83ac-23b191170806 1 hour ago bp-dc52d57a-5160-4980-a11e-0db401170806 1 hour ago bp-03e5db32-5357-42ab-8e82-f71321170806 1 hour ago bp-22a46088-c895-4fbb-858b-f74571170806 1 hour ago

As requested: bp-a0e0bb3c-d3db-4b2b-8a8a-db6980170806 1 minute ago bp-2f64c99b-7358-4c87-be0b-73df41170806 7 minutes ago bp-a940aa9d-75bb-479d-90de-a49071170806 1 hour ago bp-8c9c7e05-b5d0-4de8-83ac-23b191170806 1 hour ago bp-dc52d57a-5160-4980-a11e-0db401170806 1 hour ago bp-03e5db32-5357-42ab-8e82-f71321170806 1 hour ago bp-22a46088-c895-4fbb-858b-f74571170806 1 hour ago
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philipp
  • Top 10 Contributor
  • Moderator
4659 solutions 20725 answers

hi, can you please check the integrity of your memory with a tool like www.memtest.org - this kind of crash pattern is often caused by faulty RAM...

hi, can you please check the integrity of your memory with a tool like www.memtest.org - this kind of crash pattern is often caused by faulty RAM...
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Question owner

Hi Pillipp... my apologies for taking so long to reply. I ran the program you recommended and let it go through 5 passes (and 7 hours 35 minutes later) turned it off when I finally realized that it will just keep going and going if you don't manually stop it.

I think you may be right about it being a RAM memory problem. In five passes, it found 2208 errors, making that approximately 442 errors per pass. I am going to take my computer to my repair shop first thing tomorrow morning when it opens and have it replaced. I am sincerely hoping this solved the problem.

THANK YOU so much for thinking of that. I was going nuts trying many different things but didn't think about the actual RAM itself. I am going to leave this ticket open so I can reply after getting it repaired and let you know if it worked or not.

And thank you to Seburo for your help as well in getting this process started!!

Hi Pillipp... my apologies for taking so long to reply. I ran the program you recommended and let it go through 5 passes (and 7 hours 35 minutes later) turned it off when I finally realized that it will just keep going and going if you don't manually stop it. I think you may be right about it being a RAM memory problem. In five passes, it found 2208 errors, making that approximately 442 errors per pass. I am going to take my computer to my repair shop first thing tomorrow morning when it opens and have it replaced. I am sincerely hoping this solved the problem. THANK YOU so much for thinking of that. I was going nuts trying many different things but didn't think about the actual RAM itself. I am going to leave this ticket open so I can reply after getting it repaired and let you know if it worked or not. And thank you to Seburo for your help as well in getting this process started!!
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Chosen Solution

I've had my machine back for 3 days now and there have been NO re-occurrences of the problem I was having. It was a bad RAM chip.

Thank you to BOTH of you for your patience and gracious help! It is GREATLY appreciated!

I've had my machine back for 3 days now and there have been NO re-occurrences of the problem I was having. It was a bad RAM chip. Thank you to BOTH of you for your patience and gracious help! It is GREATLY appreciated!
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