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Mozilla firefox obliterated by search.myway. how tro remove it?

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search.myway has been downloaded unwittingly. I cannot remove it. The usual recovery systems have been corrupted by this malware. Pete

search.myway has been downloaded unwittingly. I cannot remove it. The usual recovery systems have been corrupted by this malware. Pete
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.79 Safari/537.36 Edge/14.14393

More Information

Airmail
  • Top 25 Contributor
1785 solutions 7706 answers

I am not sure this is a Firefox problem but you could ask in the Firefox forum. This one is for Thunderbird. Doing a Google search for search.myway removal brings back lots of into.

I am not sure this is a Firefox problem but you could ask in the Firefox forum. This one is for Thunderbird. Doing a Google search for search.myway removal brings back lots of into.
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jscher2000
  • Top 10 Contributor
6622 solutions 54115 answers

Helpful Reply

Here's my suggested procedure for tracking down and cleaning up bad add-ons and other hijackers. I know it seems long, but it's really not that bad.

(1) Open the Windows Control Panel, Uninstall a Program.

After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it.

Take out as much trash as possible here. If you're not sure, feel free to post program names or a screenshot of the list.

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • in the Windows "Run" dialog, type or paste this command line and press Enter to load it:
    firefox.exe "about:addons"

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions; the troublemaker might not be obvious from its name. All Mozilla-installed extensions are hidden from this page, so whatever you see here is your choice and your responsibility to enable, disable, or remove.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(3) You can search for remaining issues with the scanning/cleaning tools listed in our support article:Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

(4) Then finally if needed:

Success?

<p>Here's my suggested procedure for tracking down and cleaning up bad add-ons and other hijackers. I know it seems long, but it's really not that bad.</p> <p>(1) Open the Windows <strong>Control Panel</strong>, Uninstall a Program.</p> <p>After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. <em>Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it.</em></p> <p>Take out as much trash as possible here. If you're not sure, feel free to post program names or a screenshot of the list.</p> <p>(2) Open Firefox's <strong>Add-ons page</strong> using either:</p> <ul> <li>Ctrl+Shift+a (Mac: Command+Shift+a)</li> <li>"3-bar" menu button (or Tools menu) &gt; Add-ons</li> <li>in the Windows "Run" dialog, type or paste this command line and press Enter to load it: <br>'''firefox.exe "about:addons"'''</li> </ul> <p>In the left column, click <strong>Extensions</strong>. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions; the troublemaker might not be obvious from its name. <em>All Mozilla-installed extensions are hidden from this page, so whatever you see here is your choice and your responsibility to enable, disable, or remove.</em></p> <p>Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.</p> <p>Any improvement?</p> <p>(3) You can search for remaining issues with the <strong>scanning/cleaning tools</strong> listed in our support article:[[Troubleshoot Firefox issues caused by malware]]. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.</p> <p>(4) Then finally if needed:</p> * Restore your preferred home page: [[How to set the home page]] * Restore your preferred default search engine: [[Change your default search settings in Firefox]] Success?
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Moses
  • Top 25 Contributor
  • Moderator
444 solutions 3559 answers

Helpful Reply

Moved to Firefox support forum.

Moved to Firefox support forum.
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