After running Malwarebytes, firefox cannot connect to the internet. Can I download firefox and install it again?
After running Malwarebytes, it identified 19 threats which I put in quarantine. However, the browser now has difficulty connecting to the internet. It opens a tab, but then it just goes on and on without opening the page. Sometimes I get the message "Your Firefox profile cannot be loaded. It may be missing or inaccessible". I tried to restore the 'threats' hoping that I would get firefox working again, but it did not help. How do I solve this problem? Can I download and install Firefox again? Would it work? Thanks a lot.
Please note: I am sending you this question from my laptop, not the computer I have problem with. This is in regards to the "Share data" button below!
Chosen solution
Do you have a paid or trial installation of Malwarebytes Premium (not just the basic free features)? Some users are reporting incompatibilities between the Malwarebytes Anti-Exploit feature/module and Firefox 54. The Anti-Exploit settings should allow you to make an exception for Firefox as a workaround.
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Hi, try restarting Firefox first. If no help, see if this points you in the right direction: How to run Firefox when your profile is missing or inaccessible
You can do a clean reinstall, but since it doesn't replace your Profile, it's probably best to follow the above advice.
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Modified by Scribe
Chosen Solution
Do you have a paid or trial installation of Malwarebytes Premium (not just the basic free features)? Some users are reporting incompatibilities between the Malwarebytes Anti-Exploit feature/module and Firefox 54. The Anti-Exploit settings should allow you to make an exception for Firefox as a workaround.