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No sync work

Posted

I try to sync my tab in the firefox account but it doesn't work. I can't see any tab in my browser on my mac and viceversa.

Both (mobile and desktop) apps are updated at the last version. I follow all the details of the support but nothing is working.

Any idea how to solve it?

I try to sync my tab in the firefox account but it doesn't work. I can't see any tab in my browser on my mac and viceversa. Both (mobile and desktop) apps are updated at the last version. I follow all the details of the support but nothing is working. Any idea how to solve it?
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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.133 Safari/537.36

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Seburo
  • Top 25 Contributor
  • Moderator
377 solutions 2481 answers

Helpful Reply

Hi

I understand that Firefox Sync did not connect to your mobile device on this occasion, but hopefully I should be able to help you force a Sync event to take place.

Assuming you have connected the same Sync account on both your mobile and desktop copies of Firefox:

In Firefox on your mobile device:

  1. Go into the Settings menu and select Firefox Sync
  2. Tap on Synchronise now

This will “force” a synchronisation of the data that is on the local device storage.

Hi I understand that Firefox Sync did not connect to your mobile device on this occasion, but hopefully I should be able to help you force a Sync event to take place. Assuming you have connected the same Sync account on both your mobile and desktop copies of Firefox: In Firefox on your mobile device: # Go into the Settings menu and select Firefox Sync # Tap on Synchronise now This will “force” a synchronisation of the data that is on the local device storage.
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Question owner

Hello Seburo, thanks for your suggestions but I'm not able to sync yet.

I had already tried to force sync both in the desktop and in the mobile, but nothing worked. I tried to sync again right now but I'm not so lucky.

I used the same account to avoid any problem. Take a look on my screenshots https://goo.gl/photos/n9Bi6Nh5xbq5HD4M6. I hope you can help me to fix it!

I really don't know what I can do! Thank you

Hello Seburo, thanks for your suggestions but I'm not able to sync yet. I had already tried to force sync both in the desktop and in the mobile, but nothing worked. I tried to sync again right now but I'm not so lucky. I used the same account to avoid any problem. Take a look on my screenshots https://goo.gl/photos/n9Bi6Nh5xbq5HD4M6. I hope you can help me to fix it! I really don't know what I can do! Thank you

Modified by frenkbit

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