Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I'm playing on AOL Games, Norton stops it because of an attack. Where do I report this?

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Paul

CAFinNY
CAFinNY
more options

The info Norton gave was:

Category: Intrusion Prevention Date & Time,Risk,Activity,Status,Recommended Action,IPS Alert Name,Default Action,Action Taken,Attacking Computer,Attacker URL,Destination Address,Source Address,Traffic Description 7/28/2017 3:04:43 PM,High,An intrusion attempt by server2.cptrackswl.com was blocked.,Blocked,No Action Required,Web Attack: Fake Tech Support Website 62,No Action Required,No Action Required,"server2.cptrackswl.com (52.15.99.241, 80)","server2.cptrackswl.com/?a=AZ&pagex=13&s1=g4OqLyM-43ZKhsF_EuGcVeCEQKD7_R5L8sIXcmkWaSwiSBuy52j0z65Rl2L2mp3l1t4byhaJoX5nkTbW-XACLg,,&os=Windows&browser=Firefox&isp=Time Warner Cable Internet Llc&ip=67.249.177.3","MOMS-DELLPC (192.168.1.7, 59165)",server2.cptrackswl.com (52.15.99.241),"TCP, www-http" Network traffic from server2.cptrackswl.com/?a=AZ&pagex=13&s1=g4OqLyM-43ZKhsF_EuGcVeCEQKD7_R5L8sIXcmkWaSwiSBuy52j0z65Rl2L2mp3l1t4byhaJoX5nkTbW-XACLg,,&os=Windows&browser=Firefox&isp=Time Warner Cable Internet Llc&ip=67.249.177.3 matches the signature of a known attack. The attack was resulted from \DEVICE\HARDDISKVOLUME3\PROGRAM FILES (X86)\MOZILLA FIREFOX\FIREFOX.EXE. To stop being notified for this type of traffic, in the Actions panel, click Stop Notifying Me.

The info Norton gave was: Category: Intrusion Prevention Date & Time,Risk,Activity,Status,Recommended Action,IPS Alert Name,Default Action,Action Taken,Attacking Computer,Attacker URL,Destination Address,Source Address,Traffic Description 7/28/2017 3:04:43 PM,High,An intrusion attempt by server2.cptrackswl.com was blocked.,Blocked,No Action Required,Web Attack: Fake Tech Support Website 62,No Action Required,No Action Required,"server2.cptrackswl.com (52.15.99.241, 80)","server2.cptrackswl.com/?a=AZ&pagex=13&s1=g4OqLyM-43ZKhsF_EuGcVeCEQKD7_R5L8sIXcmkWaSwiSBuy52j0z65Rl2L2mp3l1t4byhaJoX5nkTbW-XACLg,,&os=Windows&browser=Firefox&isp=Time Warner Cable Internet Llc&ip=67.249.177.3","MOMS-DELLPC (192.168.1.7, 59165)",server2.cptrackswl.com (52.15.99.241),"TCP, www-http" Network traffic from <b>server2.cptrackswl.com/?a=AZ&pagex=13&s1=g4OqLyM-43ZKhsF_EuGcVeCEQKD7_R5L8sIXcmkWaSwiSBuy52j0z65Rl2L2mp3l1t4byhaJoX5nkTbW-XACLg,,&os=Windows&browser=Firefox&isp=Time Warner Cable Internet Llc&ip=67.249.177.3</b> matches the signature of a known attack. The attack was resulted from \DEVICE\HARDDISKVOLUME3\PROGRAM FILES (X86)\MOZILLA FIREFOX\FIREFOX.EXE. To stop being notified for this type of traffic, in the <b>Actions</b> panel, click <b>Stop Notifying Me</b>.

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

I would recommend that in the first instance that you report this to Norton through the software that you are using. Most anti-malware packages allow the user to report threats back to source to improve the software and for the threat to be investigated.

You may also wish to notify AOL so that they can investigate at their end the possible source of the problem.