X
Tap here to go to the mobile version of the site.

Support Forum

Mozilla will not work at all

Posted

-- I was using firefox all the time until recently; a week and a half or so ago I was doing my school work using firefox when it crashed. I brought it back up and it crashed again in about 10 minutes and then since then it will NOT work at all. I tried to bring it up and an error message of "missing profile" stating: "Your Firefox profile cannot be loaded. It may be missing or inaccessible." -- (which doesn't make sense to me I never had one to begin with?)... I have removed firefox completely from my device and reinstalled it 3 times and it still does the same thing. I have tried troubleshooting it and it does work I have tried to change it to earlier versions.... nothing. I'm not certain what to do. My laptop is a Lenovo Flex 3 windows 10 OS.

Thank you all in advance or you help. Hopefully it can be figured out.

-- I was using firefox all the time until recently; a week and a half or so ago I was doing my school work using firefox when it crashed. I brought it back up and it crashed again in about 10 minutes and then since then it will NOT work at all. I tried to bring it up and an error message of "missing profile" stating: "Your Firefox profile cannot be loaded. It may be missing or inaccessible." -- (which doesn't make sense to me I never had one to begin with?)... I have removed firefox completely from my device and reinstalled it 3 times and it still does the same thing. I have tried troubleshooting it and it does work I have tried to change it to earlier versions.... nothing. I'm not certain what to do. My laptop is a Lenovo Flex 3 windows 10 OS. Thank you all in advance or you help. Hopefully it can be figured out.

Chosen solution

Sregneva said

"Your Firefox profile cannot be loaded. It may be missing or inaccessible." -- (which doesn't make sense to me I never had one to begin with?)

There is at least one Firefox profile in each user account on the computer. This is where all user data is stored.

It sounds like Firefox lost your profile.

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Read this answer in context 0

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063

More Information

FredMcD
  • Top 10 Contributor
4267 solutions 59839 answers

Chosen Solution

Sregneva said

"Your Firefox profile cannot be loaded. It may be missing or inaccessible." -- (which doesn't make sense to me I never had one to begin with?)

There is at least one Firefox profile in each user account on the computer. This is where all user data is stored.

It sounds like Firefox lost your profile.

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

''Sregneva [[#question-1169341|said]]'' <blockquote> "Your Firefox profile cannot be loaded. It may be missing or inaccessible." -- (which doesn't make sense to me I never had one to begin with?) </blockquote> There is at least one Firefox profile in each user account on the computer. This is where all user data is stored. It sounds like Firefox lost your profile. http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
FredMcD
  • Top 10 Contributor
4267 solutions 59839 answers

Sregneva said

using firefox when it crashed

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

''Sregneva [[#question-1169341|said]]'' <blockquote> using firefox when it crashed </blockquote> In the address bar, type '''about:crashes'''<enter>. '''Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Press the Reply button. Now go to the reply box and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.