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how do i get rid of directions ace by myway

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I have uninstalled firefox and reinstalled but can not get rid of this tool bar

I have uninstalled firefox and reinstalled but can not get rid of this tool bar

Chosen solution

It's a toolbar inside of Firefox? Is it part of the "toolbar area"? To test that, switch to Firefox's full screen view by pressing the F11 function key. If the bar scrolls up with the rest of the toolbar area, it almost certainly is created by an extension. If the bar stays on the screen, it is part of the page you're viewing and we need to track down what's going on there. (You can return to normal view by pressing the F11 key again.)

Extensions

One diagnostic for whether an extension is causing the problem is to test in Firefox's Safe Mode. In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement? (More info: Troubleshoot Firefox issues using Safe Mode)

Unwanted Page or Page Feature

What is the address of the page with the unwanted toolbar?

If it has taken over as your home page (the page that appears when you launch a new window or at startup), this article describes how to select a different home page: How to set the home page.

Any progress so far?

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 26.0 r0

Application

  • Firefox 54.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
  • Support URL: https://support.mozilla.org/1/firefox/54.0.1/WINNT/en-US/

Extensions

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Firefox Screenshots 6.6.0 (screenshots@mozilla.org)
  • Multi-process staged rollout 1.50 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.1 (webcompat@mozilla.org)
  • McAfee WebAdvisor 5.0.553.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Move Media Player 7 (moveplayer@movenetworks.com) (Inactive)
  • SmartPrintButton 1.0 (quickprint@hp.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDescription2:
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  • adapterRAM2:
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  • crashGuards: []
  • currentAudioBackend: wasapi
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  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: True
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  • driverDate: 8-25-2010
  • driverDate2:
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  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000009c75) EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
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  • webgl2Version: -
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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
6925 solutions 56527 answers

Chosen Solution

It's a toolbar inside of Firefox? Is it part of the "toolbar area"? To test that, switch to Firefox's full screen view by pressing the F11 function key. If the bar scrolls up with the rest of the toolbar area, it almost certainly is created by an extension. If the bar stays on the screen, it is part of the page you're viewing and we need to track down what's going on there. (You can return to normal view by pressing the F11 key again.)

Extensions

One diagnostic for whether an extension is causing the problem is to test in Firefox's Safe Mode. In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement? (More info: Troubleshoot Firefox issues using Safe Mode)

Unwanted Page or Page Feature

What is the address of the page with the unwanted toolbar?

If it has taken over as your home page (the page that appears when you launch a new window or at startup), this article describes how to select a different home page: How to set the home page.

Any progress so far?

It's a toolbar inside of Firefox? Is it part of the "toolbar area"? To test that, switch to Firefox's full screen view by pressing the F11 function key. If the bar scrolls up with the rest of the toolbar area, it almost certainly is created by an extension. If the bar stays on the screen, it is part of the page you're viewing and we need to track down what's going on there. (You can return to normal view by pressing the F11 key again.) '''''Extensions''''' One diagnostic for whether an extension is causing the problem is to test in Firefox's Safe Mode. In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement? (More info: [[Troubleshoot Firefox issues using Safe Mode]]) '''''Unwanted Page or Page Feature''''' What is the address of the page with the unwanted toolbar? If it has taken over as your home page (the page that appears when you launch a new window or at startup), this article describes how to select a different home page: [[How to set the home page]]. Any progress so far?
jscher2000
  • Top 10 Contributor
6925 solutions 56527 answers

Helpful Reply

In case I'm gone by the time you get back to this thread, I wanted to suggest something else. Here's my suggested procedure for tracking down and cleaning up bad add-ons and other hijackers. I know it seems long, but it's really not that bad.

(1) Open the Windows Control Panel, Uninstall a Program.

After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it.

Take out as much trash as possible here. If you're not sure, feel free to post program names or a screenshot of the list.

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • in the Windows "Run" dialog, type or paste
    firefox.exe "about:addons"

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. All extensions are optional; the troublemaker might not be obvious from its name.

Often a link will appear above at least one disabled extension to restart Firefox to make the change effective. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(3) You can search for remaining issues with the scanning/cleaning tools listed in the previously mentioned support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

Hopefully that will flush anything on your system and in your Firefox that could be a problem.

In case I'm gone by the time you get back to this thread, I wanted to suggest something else. Here's my suggested procedure for tracking down and cleaning up bad add-ons and other hijackers. I know it seems long, but it's really not that bad. <p>(1) Open the Windows <strong>Control Panel</strong>, Uninstall a Program.</p> <p>After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. <em>Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it.</em></p> <p>Take out as much trash as possible here. If you're not sure, feel free to post program names or a screenshot of the list.</p> <p>(2) Open Firefox's <strong>Add-ons page</strong> using either:</p> <ul> <li>Ctrl+Shift+a (Mac: Command+Shift+a)</li> <li>"3-bar" menu button (or Tools menu) &gt; Add-ons</li> <li>in the Windows "Run" dialog, type or paste<br>firefox.exe "about:addons"</li> </ul> <p>In the left column, click <strong>Extensions</strong>. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. <em>All extensions are optional; the troublemaker might not be obvious from its name.</em></p> <p>Often a link will appear above at least one disabled extension to restart Firefox to make the change effective. You can complete your work on the tab and click one of the links as the last step.</p> <p>Any improvement?</p> <p>(3) You can search for remaining issues with the <strong>scanning/cleaning tools</strong> listed in the previously mentioned support article: [[Troubleshoot Firefox issues caused by malware]]. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.</p> Hopefully that will flush anything on your system and in your Firefox that could be a problem.

Question owner

thanks

thanks