The minimize and adjust window size controls have disappeared leaving only the close X in top right of window
I followed a link to what I thought was a news site. After reading for a few moments, a WARNING message (including a voice message) told me to call a certain number because my machine had just downloaded a malicious something. I opened Task Manager and closed the window immediately. I restarted Firefox...the same message immediately came up.
I closed the window and ran a virus and security scan...no issues reported.
I restarted Firefox...the window would not go to full size (it was stuck on about a 2" square size).
I restarted in safe mode. Everything looked fine.
I restarted in full mode and the window was now full size, two of the three control buttons in the top right of the window are gone. I can click on the X and close the window, but I cannot otherwise control size of placement of the window.
All Replies (4)
. Whenever you get a message / popup like that;
DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !
Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.
You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery
Help us safeguard Mozilla’s trademarks by reporting misuse {web link}
You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
Separate Issue; Your System Details shows;
Installed Plug-ins
Shockwave Flash 26.0 r0
Shockwave Flash 23.0 r0
Shockwave Flash 21.0 r0
Shockwave Flash 20.0 r0
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
Flash: Grab the uninstaller from here:
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac
Then reinstall the latest version.
Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).
Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.
Flash Player Version: 26.0.0.131
https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>
https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>
See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json or Localstore.rdf file.
Close Firefox. Open your file browser to this hidden location:
- Mac: *~/Library/Application Support/Firefox/Profiles
- Linux: *~/.mozilla/firefox/Profiles
- Windows: %AppData%\Mozilla\Firefox\Profiles
- *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles
Search for the above files. Then rename or delete them. Restart Firefox.
Can you create a fully functional new window by pasting the following into the Windows Run dialog or the Windows search box (on the Taskbar or start menu), and pressing Enter to execute it:
firefox.exe "about:blank"
Does that window have its normal complement of buttons and bars?
If so, you could close the other window. Or if you are worried about losing multiple tabs, right-click each tab you want to save from the other window and choose Move to New Window (this creates an independent window with that tab).