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Firefox crashes

Posted

Firefox crashes after I open it. I reinstalled it, my Windows 10 is up-to-date with no viruses. Safe mode doesn't work also.

Here is my crash ID: bp-9f4cc572-efec-4d98-a73f-9c8e01170715.

Firefox crashes after I open it. I reinstalled it, my Windows 10 is up-to-date with no viruses. Safe mode doesn't work also. Here is my crash ID: bp-9f4cc572-efec-4d98-a73f-9c8e01170715.

Chosen solution

Signature:

  • Firefox 48.0.2 Crash Report [@ cmdshim32.dll@0x135b ]

See:

There have been incompatibility issue between Comodo and Windows update KB4022716. The advice is to uninstall Windows update KB4022716.

New crashes have been reported after installing Windows update KB4025342, so remove this update as well.

See also:

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36

More Information

cor-el
  • Top 10 Contributor
  • Moderator
15668 solutions 141699 answers

Chosen Solution

Signature:

  • Firefox 48.0.2 Crash Report [@ cmdshim32.dll@0x135b ]

See:

There have been incompatibility issue between Comodo and Windows update KB4022716. The advice is to uninstall Windows update KB4022716.

New crashes have been reported after installing Windows update KB4025342, so remove this update as well.

See also:

Signature: *Firefox 48.0.2 Crash Report [@ cmdshim32.dll@0x135b ] See: *https://support.mozilla.org/en-US/kb/firefox-crashes-startup-comodo-win10-update There have been incompatibility issue between Comodo and Windows update KB4022716. The advice is to uninstall Windows update KB4022716. * https://support.microsoft.com/en-us/help/4022716/windows-10-update-kb4022716 New crashes have been reported after installing Windows update KB4025342, so remove this update as well. *https://support.microsoft.com/en-us/help/4025342/windows-10-update-kb4025342 See also: *https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html
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