Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

not able to upload anything as browing dialog box could not open.

  • 1 reply
  • 1 has this problem
  • 14 views
  • Last reply by guigs

more options

unable to upload any document from Firefox. I am on government site to upload documents for registration but when i click the browse button nothing opened. tried in Chrome works perfectly.

same happen with other sites couldn't upload anything from Firefox but work perfectly from Chrome. Why this is so???

unable to upload any document from Firefox. I am on government site to upload documents for registration but when i click the browse button nothing opened. tried in Chrome works perfectly. same happen with other sites couldn't upload anything from Firefox but work perfectly from Chrome. Why this is so???

All Replies (1)

more options

Hi there,

I understand that you are having trouble uploading anything with a dialogue box on websites.

There are two scenarios where I have seen this happen - one when there was a malware issue or a conflict with an antivirus, and two when an add on or blocked extension what causing the function to not work.

I would try two things to determine: Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.


Second, please disable all of your extensions from the Firefox menu and restart Firefox. IF you visit the page, does the functionality on the goverment site return?

If so, you need to do a malware scan, these are the recommended malware scanners: You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista if you don't already have one. Windows 8/10 have antivirus protection built-in.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

In the future, I would highly recommend checking with with the Enterprise group email, as there are experts there for your version of Firefox. The email list is at the bottom of this webpage: https://www.mozilla.org/en-US/firefox.../faq/