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Emails print in very small font which is difficult to read. Email recipients receive emails in normal font size. Any suggestions?

  • 4 replies
  • 24 have this problem
  • 1 view
  • Last reply by organizer

organizer
organizer
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Since about 3 weeks ago, when I print emails, the font size is about a size 8, or smaller, which is difficult to read. I hadn't made any adjustments to the settings. Email recipients receive emails in normal font size. Any suggestions? thanks.

Since about 3 weeks ago, when I print emails, the font size is about a size 8, or smaller, which is difficult to read. I hadn't made any adjustments to the settings. Email recipients receive emails in normal font size. Any suggestions? thanks.

All Replies (4)

Corey 'linuxmodder' Sheldon
Corey 'linuxmodder' Sheldon
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Do you have any odd or abnormal zoom settings in Thunderbird OR on the printer?

organizer
organizer Question owner
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No. I didn't make any setting changes ( that I know of!) before the emails began printing in very small font.

Corey 'linuxmodder' Sheldon
Corey 'linuxmodder' Sheldon
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Please share info shown in 'troubleshooting Info' File > Tools > Troubleshooting Info (DO NOT CHECK 'Include account profiles')

organizer
organizer Question owner
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Application Basics 

   Name: Thunderbird
   Version: 45.5.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.5.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20161117035322
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.bell.net:993, SSL, passwordCleartext
     OUTGOING: , smtphm.sympatico.ca:587, alwaysSTARTTLS, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) imap.bell.net:993, SSL, passwordCleartext
     OUTGOING: , smtphm.sympatico.ca:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 4.7.5, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.5.0
     font.internaluseonly.changed: true
     font.minimum-size.x-western: 12
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Times New Roman
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.crash-guard.glcontext.appVersion: 45.5.0
     gfx.crash-guard.glcontext.deviceID: 0x964a
     gfx.crash-guard.glcontext.driverVersion: 15.201.1151.0
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: 60892eff-06eb-4e7f-92af-05a7e764b90
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1498080004
     places.history.expiration.transient_current_max_pages: 93608
     plugin.importedState: true
     plugin.state.npctrl: 2
     plugin.state.nppdf: 2
     plugin.state.npspwrap: 2
     print.printer_Brother_MFC-L2700DW_series.print_bgcolor: false
     print.printer_Brother_MFC-L2700DW_series.print_bgimages: false
     print.printer_Brother_MFC-L2700DW_series.print_duplex: -437918235
     print.printer_Brother_MFC-L2700DW_series.print_edge_bottom: 0
     print.printer_Brother_MFC-L2700DW_series.print_edge_left: 0
     print.printer_Brother_MFC-L2700DW_series.print_edge_right: 0
     print.printer_Brother_MFC-L2700DW_series.print_edge_top: 0
     print.printer_Brother_MFC-L2700DW_series.print_evenpages: true
     print.printer_Brother_MFC-L2700DW_series.print_footercenter:
     print.printer_Brother_MFC-L2700DW_series.print_footerleft: &PT
     print.printer_Brother_MFC-L2700DW_series.print_footerright: &D
     print.printer_Brother_MFC-L2700DW_series.print_headercenter:
     print.printer_Brother_MFC-L2700DW_series.print_headerleft: &T
     print.printer_Brother_MFC-L2700DW_series.print_headerright: &U
     print.printer_Brother_MFC-L2700DW_series.print_in_color: true
     print.printer_Brother_MFC-L2700DW_series.print_margin_bottom: 0.5
     print.printer_Brother_MFC-L2700DW_series.print_margin_left: 0.5
     print.printer_Brother_MFC-L2700DW_series.print_margin_right: 0.5
     print.printer_Brother_MFC-L2700DW_series.print_margin_top: 0.5
     print.printer_Brother_MFC-L2700DW_series.print_oddpages: true
     print.printer_Brother_MFC-L2700DW_series.print_orientation: 0
     print.printer_Brother_MFC-L2700DW_series.print_page_delay: 50
     print.printer_Brother_MFC-L2700DW_series.print_paper_data: 1
     print.printer_Brother_MFC-L2700DW_series.print_paper_height: 11.00
     print.printer_Brother_MFC-L2700DW_series.print_paper_name:
     print.printer_Brother_MFC-L2700DW_series.print_paper_size_type: 0
     print.printer_Brother_MFC-L2700DW_series.print_paper_size_unit: 0
     print.printer_Brother_MFC-L2700DW_series.print_paper_width: 8.50
     print.printer_Brother_MFC-L2700DW_series.print_resolution: -437918235
     print.printer_Brother_MFC-L2700DW_series.print_reversed: false
     print.printer_Brother_MFC-L2700DW_series.print_scaling: 0.50
     print.printer_Brother_MFC-L2700DW_series.print_shrink_to_fit: false
     print.printer_Brother_MFC-L2700DW_series.print_to_file: false
     print.printer_Brother_MFC-L2700DW_series.print_unwriteable_margin_bottom: 0
     print.printer_Brother_MFC-L2700DW_series.print_unwriteable_margin_left: 0
     print.printer_Brother_MFC-L2700DW_series.print_unwriteable_margin_right: 0
     print.printer_Brother_MFC-L2700DW_series.print_unwriteable_margin_top: 0

 Graphics

     Adapter Description: AMD Radeon HD 6530D
     Vendor ID: 0x1002
     Device ID: 0x964a
     Adapter RAM: 512
     Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 15.201.1151.0
     Driver Date: 8-21-2015
     Direct2D Enabled: false
     DirectWrite Enabled: false (10.0.14393.1358)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6530D Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.12
     4.12

     NSS
     3.21.3 Basic ECC
     3.21.3 Basic ECC

     NSS Util
     3.21.3
     3.21.3

     NSS SSL
     3.21.3 Basic ECC
     3.21.3 Basic ECC

     NSS S/MIME
     3.21.3 Basic ECC
     3.21.3 Basic ECC