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Firefox crashes on facebook messenger video

Posted

The second the video is about to load (other user answers) Firefox crashes out. However on restart Firefox is not aware of the failure.

Drivers are up to date on video, and safemode for Firefox does not solve the issue.

The second the video is about to load (other user answers) Firefox crashes out. However on restart Firefox is not aware of the failure. Drivers are up to date on video, and safemode for Firefox does not solve the issue.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0

More Information

FredMcD
  • Top 10 Contributor
4306 solutions 60468 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

There is an old report from October 2016, but none from yesterday or today. The browser is completely crashing and the report is not getting generated. When I restart firefox it is not even aware it has crashed.

There is an old report from October 2016, but none from yesterday or today. The browser is completely crashing and the report is not getting generated. When I restart firefox it is not even aware it has crashed.
FredMcD
  • Top 10 Contributor
4306 solutions 60468 answers

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

I had tried that before posting. I went through all the basic troubleshooting items I could think. I am not sure why the crashes are not being captured. Is there an advanced debugger?

I had tried that before posting. I went through all the basic troubleshooting items I could think. I am not sure why the crashes are not being captured. Is there an advanced debugger?
FredMcD
  • Top 10 Contributor
4306 solutions 60468 answers

Start your Computer in safe mode. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode. Then start Firefox. Try '''Safe''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia