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In addition to the Firefox Urgent Update malware, there is a similar Urgent Yahoo Update orange screen. It is resolved through the Task Manager

Posted

At first blush, it's innocuous, til one tries to eliminate it, close it, ESC it. The best path is via Task Manager, where is appears as an Application, something not right, like a directory address. 'End Task' gets rid of it. It has recurred twice over the past week

At first blush, it's innocuous, til one tries to eliminate it, close it, ESC it. The best path is via Task Manager, where is appears as an Application, something not right, like a directory address. 'End Task' gets rid of it. It has recurred twice over the past week

Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

OpenH264 Video Codec provided by Cisco Systems, Inc. 1.6

Widevine Content Decryption Module provided by Google Inc. 1.4.8.903

Application

  • Firefox 52.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0
  • Support URL: https://support.mozilla.org/1/firefox/52.0.2/WINNT/en-US/

Extensions

  • Application Update Service Helper 1.5 (aushelper@mozilla.org)
  • Google Search by Image 0.3.1-signed.1-signed (google@hitachi.com)
  • Multi-process staged rollout 1.9 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Site Deployment Checker 1.0 (deployment-checker@mozilla.org)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • DigitalPersona Extension 5.0.0.3764 (otis@digitalpersona.com) (Inactive)
  • Norton Security Toolbar 2017.9.2.2 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 330M
  • adapterDescription2: Intel(R) HD Graphics
  • adapterDeviceID: 0x0a29
  • adapterDeviceID2: 0x0046
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterRAM: 1024
  • adapterRAM2: Unknown
  • adapterSubsysID: 044f1028
  • adapterSubsysID2: 044f1028
  • adapterVendorID: 0x10de
  • adapterVendorID2: 0x8086
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 5-24-2010
  • driverDate2: 5-24-2010
  • driverVersion: 8.16.11.8999
  • driverVersion2: 8.16.11.8999
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D9 API
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 330M Direct3D11 vs_4_1 ps_4_1)
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 330M Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
DRulz 7 solutions 43 answers

This has the potential to be a very lengthy reply. In an effort to keep it short (this issue is well documented) I will redirect you to the following link:

Remove-fake-urgent-firefox-update-virus

_____________________________________________________________________________

I recommend that you install a decent anti-virus/anti-malware software and do a complete system scan.

In the end consider (after the above steps) installing an ad blocker add-on like Adblock Plus and also updating your Firefox to the latest version.

If having issues browsing the internet then easiest would be to try using a second healthy computer.

Hope this helps!

This has the potential to be a very lengthy reply. In an effort to keep it short (this issue is well documented) I will redirect you to the following link: [https://malwaretips.com/blogs/remove-fake-urgent-firefox-update-virus/#uninstall Remove-fake-urgent-firefox-update-virus] _____________________________________________________________________________ I recommend that you install a decent anti-virus/anti-malware software and do a complete system scan. In the end consider (after the above steps) installing an ad blocker add-on like [https://addons.mozilla.org/en-us/firefox/addon/adblock-plus/ Adblock Plus] and also updating your Firefox to the latest version. If having issues browsing the internet then easiest would be to try using a second healthy computer. Hope this helps!
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

. Whenever you get a message / popup that software / files need to be updated;

DO NOT USE ANY OF THE PROVIDED LINKS

While this may be a legitimate message, it could also be Malware or a Virus. Anytime you want or need to check for upgrades, go to the website of the True Owner of the program in question. For example, to check out Firefox, go to https://www.mozilla.org {web link}

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

For almost a year, an epidemic of Fake Update Notices have been popping up all over the place. https://support.mozilla.org/en-US/kb/forum-response-i-found-fake-firefox-update

. '''Whenever you get a message / popup that''' '''software / files need to be updated;''' <u>'''DO NOT USE ANY OF'''</u> <u>'''THE PROVIDED LINKS'''</u> While this may be a legitimate message, it could also be <u>'''Malware or a Virus'''</u>. Anytime you want or need to check for upgrades, go to the website of the <u>'''True Owner'''</u> of the program in question. For example, to check out Firefox, go to '''https://www.mozilla.org''' {web link} You can report such a site at; '''[http://www.google.com/safebrowsing/report_phish/ Google Report Phishing Page]''' {web link} which is the same when done while on site by going to '''Help > Report Web Forgery''' '''[http://www.mozilla.org/en-US/legal/fraud-report/ Help us safeguard Mozilla’s trademarks by reporting misuse]''' {web link} For almost a year, an epidemic of '''Fake Update Notices''' have been popping up all over the place. https://support.mozilla.org/en-US/kb/forum-response-i-found-fake-firefox-update
DRulz 7 solutions 43 answers

Hi FredMcD,

I really like your post here - its to the point. Would you mind if I use it with credit of course.? Just in the last few hours I could have used it for at least three different posts.

Thanks, DRulz

Hi FredMcD, I really like your post here - its to the point. Would you mind if I use it with credit of course.? Just in the last few hours I could have used it for at least three different posts. Thanks, DRulz
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

You may. Some of my responses are from learning what others have posted, and some are from my own knowledge.

You may. Some of my responses are from learning what others have posted, and some are from my own knowledge.
DRulz 7 solutions 43 answers

Thanks and happy surfing!

Thanks and happy surfing!
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

And you, DRulz

And you, DRulz