Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox won't update

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

more options

I am trying to update Firefox. I have gone to About Firefox, initiated the update, put in my password to do it and then nothing goes forward.

I am trying to update Firefox. I have gone to About Firefox, initiated the update, put in my password to do it and then nothing goes forward.

All Replies (2)

more options

Hi, do you mean a Firefox account password, because that shouldn't be needed to do an update.

Try downloading from https://www.mozilla.org/en-US/firefox/all/

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

more options

If there a problem with updating or with the permissions then best is to download the full version and trash the currently installed Firefox application to do a clean reinstall.

Download a new copy of the Firefox application and save the Disk Image file to the desktop

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.