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What ist the reason for this crash?

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  • 1 has this problem
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  • Last reply by FredMcD

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bp-5f3ce236-ff4e-4b84-a348-401eb1170512

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Product Firefox Release Channel release Version 53.0.2 Build ID 20170504105526 OS Windows 10 OS Version 10.0.15063

bp-5f3ce236-ff4e-4b84-a348-401eb1170512

Signature: shutdownhang | _PR_MD_WAIT_CV | _PR_WaitCondVar | mozilla::CondVar::Wait | nsEventQueue::GetEvent | nsThread::nsChainedEventQueue::GetEvent | nsThread::GetEvent | nsThread::ProcessNextEvent | NS_ProcessNextEvent | mozilla::net::nsHttpConnectionMgr::Shu...

This is for Sumo's Related Bugs 1158189 REOPENED --- shutdownhang in mozilla::net::nsHttpConnectionMgr::Shutdown()

IPSEng32.dll = Symantec Intrusion Detection

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation


A 'shutdownhang' is when Firefox is taking too long to close.

Does this happen a lot? How long was Firefox running?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?