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Repair F Fox? It crashed twice today, might have also caused BSOD

Posted

I had a BSOD, asked at the microsoft forum, they looked at the crash dump and said FFox was probably the culprit.

then today FFox crashed twice.

haven't added any ad ons in quite awhile, but did install a java update today, but my BSOD was a few days ago

I use Win 7

is there any way to repair FFox,like in the add/remove section?

I had a BSOD, asked at the microsoft forum, they looked at the crash dump and said FFox was probably the culprit. then today FFox crashed twice. haven't added any ad ons in quite awhile, but did install a java update today, but my BSOD was a few days ago I use Win 7 is there any way to repair FFox,like in the add/remove section?
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

Application

  • Firefox 53.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
  • Support URL: https://support.mozilla.org/1/firefox/53.0.3/WINNT/en-US/

Extensions

  • Adblock Plus 2.8.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Autofill Forms 1.1.8 (autofillForms@blueimp.net)
  • Avast Online Security 12.0.211 (wrc@avast.com)
  • Avast SafePrice 12.0.211 (sp@avast.com)
  • Bitdefender QuickScan 0.9.9.152 ({e001c731-5e37-4538-a5cb-8168736a2360})
  • Google translate https 1.1.1-signed.1-signed (jid1-vhLR6vkMUx9csw@jetpack)
  • Multi-process staged rollout 1.14 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Shield Recipe Client 1.0.0 (shield-recipe-client@mozilla.org)
  • Translate This! 3.5.1 (jid0-k75TfRGfOXPHfEZmJ9cKu5eCgLc@jetpack)
  • View Cookies 1.13 ({8F6A6FD9-0619-459f-B9D0-81DE065D4E21})
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Adobe Contribute Toolbar 6.5 ({01A8CA0A-4C96-465b-A49B-65C46FAD54F9}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 960
  • adapterDescription2:
  • adapterDeviceID: 0x1401
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 4096
  • adapterRAM2:
  • adapterSubsysID: 39693842
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22084
  • driverDate: 5-17-2017
  • driverDate2:
  • driverVersion: 22.21.13.8233
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Multi-process mode is not enabled', u'type': u'runtime'}], u'name': u'GPU_PROCESS'}]}
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  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
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  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 960 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

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  • Accessibility: No

Question owner

Oh and my FFox is version 53.0.3

Oh and my FFox is version 53.0.3
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FredMcD
  • Top 10 Contributor
3083 solutions 41651 answers

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
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Question owner

OK these are the unsubmitted ones

cd39ed2a-2f04-49c4-8e14-04c6fd759fa2 2/23/17 9:11 PM 83cc7507-8424-49c9-9f20-44b035c0d247 1/7/17 6:22 AM a0e44acc-b944-4f98-b004-5eba1656aaf9 11/4/16 1:08 PM 3fd88ddb-2095-4136-9a33-830980148b81 10/16/16 6:54 PM 0f21334a-318f-4494-9eb7-fdfddda0f370 10/3/16 7:43 AM 3826d8ad-c5d0-45d1-b1bc-47e206ab5cad 9/22/16 8:21 AM 6f331d99-3ca6-4f25-9cea-b7bc75afb814 8/29/16 8:29 AM ed4236e8-8fd4-4b43-b4ca-c506d7ea7394 5/31/16 6:13 PM 5d818e5e-d021-4631-a7ed-717cfe88167a 5/25/16 12:12 PM c956eb8f-0315-44ab-a706-5d3344d3f66b 5/23/16 8:47 PM b734f2ed-f0e7-48d0-ad9d-40e4b1afbbde 4/28/16 11:44 AM

and the submitted ones!

bp-cf8aba73-1d11-45bc-87e3-e411b1170523 5/23/17 4:50 PM bp-1029ca41-436f-4686-bb86-7f00d1170506 5/6/17 7:01 AM bp-79be9e34-eda5-49ca-9d86-97fa61170418 4/17/17 7:18 PM bp-ccc7d608-ec48-4c1c-89ea-93c402170404 4/3/17 8:41 PM bp-77562fae-8a1d-41ba-b856-87dd72170305 3/4/17 8:23 PM bp-8e5a7968-e204-463d-bb20-44e372170203 2/3/17 7:03 AM bp-5c9c990f-dcfa-43a7-9bd5-5fa5a2160929

thanks for the help with this!

OK these are the unsubmitted ones cd39ed2a-2f04-49c4-8e14-04c6fd759fa2 2/23/17 9:11 PM 83cc7507-8424-49c9-9f20-44b035c0d247 1/7/17 6:22 AM a0e44acc-b944-4f98-b004-5eba1656aaf9 11/4/16 1:08 PM 3fd88ddb-2095-4136-9a33-830980148b81 10/16/16 6:54 PM 0f21334a-318f-4494-9eb7-fdfddda0f370 10/3/16 7:43 AM 3826d8ad-c5d0-45d1-b1bc-47e206ab5cad 9/22/16 8:21 AM 6f331d99-3ca6-4f25-9cea-b7bc75afb814 8/29/16 8:29 AM ed4236e8-8fd4-4b43-b4ca-c506d7ea7394 5/31/16 6:13 PM 5d818e5e-d021-4631-a7ed-717cfe88167a 5/25/16 12:12 PM c956eb8f-0315-44ab-a706-5d3344d3f66b 5/23/16 8:47 PM b734f2ed-f0e7-48d0-ad9d-40e4b1afbbde 4/28/16 11:44 AM and the submitted ones! bp-cf8aba73-1d11-45bc-87e3-e411b1170523 5/23/17 4:50 PM bp-1029ca41-436f-4686-bb86-7f00d1170506 5/6/17 7:01 AM bp-79be9e34-eda5-49ca-9d86-97fa61170418 4/17/17 7:18 PM bp-ccc7d608-ec48-4c1c-89ea-93c402170404 4/3/17 8:41 PM bp-77562fae-8a1d-41ba-b856-87dd72170305 3/4/17 8:23 PM bp-8e5a7968-e204-463d-bb20-44e372170203 2/3/17 7:03 AM bp-5c9c990f-dcfa-43a7-9bd5-5fa5a2160929 thanks for the help with this!
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FredMcD
  • Top 10 Contributor
3083 solutions 41651 answers

Helpful Reply

bp-cf8aba73-1d11-45bc-87e3-e411b1170523 Signature: js::GCMarker::traverseEdge<T>

This is for Sumo's Related Bugs 1190914 RESOLVED WORKSFORME crash in js::GCMarker::traverseEdge<T>(JSObject*, js::ObjectGroup*)

1169247 NEW --- Crash in js::GCMarker::traverseEdge

mbae.dll = Malwarebytes Anti-Exploit

ole32.dll = Microsoft's framework +++++++++++++++++++++++++++++++++++++++ bp-1029ca41-436f-4686-bb86-7f00d1170506 Signature: CallTraceHook<T>

This is for Sumo's Related Bugs 1267873 NEW --- crash in CallTraceHook<T>

mbae.dll = Malwarebytes Anti-Exploit


Update Malwarebytes. If there is still a problem, disable it.

bp-cf8aba73-1d11-45bc-87e3-e411b1170523 Signature: js::GCMarker::traverseEdge<T> This is for Sumo's Related Bugs 1190914 RESOLVED WORKSFORME crash in js::GCMarker::traverseEdge<T>(JSObject*, js::ObjectGroup*) 1169247 NEW --- Crash in js::GCMarker::traverseEdge mbae.dll = Malwarebytes Anti-Exploit ole32.dll = Microsoft's framework +++++++++++++++++++++++++++++++++++++++ bp-1029ca41-436f-4686-bb86-7f00d1170506 Signature: CallTraceHook<T> This is for Sumo's Related Bugs 1267873 NEW --- crash in CallTraceHook<T> mbae.dll = Malwarebytes Anti-Exploit ----------------- Update Malwarebytes. If there is still a problem, disable it.
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Question owner

OK Fred, I've asked MWB support about this, thanks for that Info!

OK Fred, I've asked MWB support about this, thanks for that Info!
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