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Repair F Fox? It crashed twice today, might have also caused BSOD

  • 5 replies
  • 2 have this problem
  • 8 views
  • Last reply by JoeFromSD

JoeFromSD
JoeFromSD
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I had a BSOD, asked at the microsoft forum, they looked at the crash dump and said FFox was probably the culprit.

then today FFox crashed twice.

haven't added any ad ons in quite awhile, but did install a java update today, but my BSOD was a few days ago

I use Win 7

is there any way to repair FFox,like in the add/remove section?

I had a BSOD, asked at the microsoft forum, they looked at the crash dump and said FFox was probably the culprit. then today FFox crashed twice. haven't added any ad ons in quite awhile, but did install a java update today, but my BSOD was a few days ago I use Win 7 is there any way to repair FFox,like in the add/remove section?

All Replies (5)

JoeFromSD
JoeFromSD Question owner
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Oh and my FFox is version 53.0.3

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

JoeFromSD
JoeFromSD Question owner
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OK these are the unsubmitted ones

cd39ed2a-2f04-49c4-8e14-04c6fd759fa2 2/23/17 9:11 PM 83cc7507-8424-49c9-9f20-44b035c0d247 1/7/17 6:22 AM a0e44acc-b944-4f98-b004-5eba1656aaf9 11/4/16 1:08 PM 3fd88ddb-2095-4136-9a33-830980148b81 10/16/16 6:54 PM 0f21334a-318f-4494-9eb7-fdfddda0f370 10/3/16 7:43 AM 3826d8ad-c5d0-45d1-b1bc-47e206ab5cad 9/22/16 8:21 AM 6f331d99-3ca6-4f25-9cea-b7bc75afb814 8/29/16 8:29 AM ed4236e8-8fd4-4b43-b4ca-c506d7ea7394 5/31/16 6:13 PM 5d818e5e-d021-4631-a7ed-717cfe88167a 5/25/16 12:12 PM c956eb8f-0315-44ab-a706-5d3344d3f66b 5/23/16 8:47 PM b734f2ed-f0e7-48d0-ad9d-40e4b1afbbde 4/28/16 11:44 AM

and the submitted ones!

bp-cf8aba73-1d11-45bc-87e3-e411b1170523 5/23/17 4:50 PM bp-1029ca41-436f-4686-bb86-7f00d1170506 5/6/17 7:01 AM bp-79be9e34-eda5-49ca-9d86-97fa61170418 4/17/17 7:18 PM bp-ccc7d608-ec48-4c1c-89ea-93c402170404 4/3/17 8:41 PM bp-77562fae-8a1d-41ba-b856-87dd72170305 3/4/17 8:23 PM bp-8e5a7968-e204-463d-bb20-44e372170203 2/3/17 7:03 AM bp-5c9c990f-dcfa-43a7-9bd5-5fa5a2160929

thanks for the help with this!

FredMcD
FredMcD
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bp-cf8aba73-1d11-45bc-87e3-e411b1170523 Signature: js::GCMarker::traverseEdge<T>

This is for Sumo's Related Bugs 1190914 RESOLVED WORKSFORME crash in js::GCMarker::traverseEdge<T>(JSObject*, js::ObjectGroup*)

1169247 NEW --- Crash in js::GCMarker::traverseEdge

mbae.dll = Malwarebytes Anti-Exploit

ole32.dll = Microsoft's framework +++++++++++++++++++++++++++++++++++++++ bp-1029ca41-436f-4686-bb86-7f00d1170506 Signature: CallTraceHook<T>

This is for Sumo's Related Bugs 1267873 NEW --- crash in CallTraceHook<T>

mbae.dll = Malwarebytes Anti-Exploit

Update Malwarebytes. If there is still a problem, disable it.

JoeFromSD
JoeFromSD Question owner
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OK Fred, I've asked MWB support about this, thanks for that Info!