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Firefox crashes on start up

Posted

i have tried lots of things including clean ups etc. so i uninstalled and clean installed firefox. tried the stub version- no good. found a full download - installed but crashes on start up too....still not working. Same problem in safe mode - crashed on start up. it was working yesterday then the laptop updated but firefox hasnt worked since the auto update last night. Crash ID: bp-e914a219-db64-4cda-bbe5-bc94e1170523 i get this report under the details tab....

i have tried lots of things including clean ups etc. so i uninstalled and clean installed firefox. tried the stub version- no good. found a full download - installed but crashes on start up too....still not working. Same problem in safe mode - crashed on start up. it was working yesterday then the laptop updated but firefox hasnt worked since the auto update last night. Crash ID: bp-e914a219-db64-4cda-bbe5-bc94e1170523 i get this report under the details tab....

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4229 solutions 59020 answers

Please post the new cash reports.

Please post the new cash reports.

Question owner

Latest crash report:

Crash ID: bp-10f25736-0d1c-402e-a555-f29eb1170526

Latest crash report: Crash ID: bp-10f25736-0d1c-402e-a555-f29eb1170526
philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23379 answers

Helpful Reply

you can use the tool at https://www.microsoft.com/software-download/windows10 to create an install-dvd or usb-stick in order to reinstall windows 10 cleanly.

you can use the tool at https://www.microsoft.com/software-download/windows10 to create an install-dvd or usb-stick in order to reinstall windows 10 cleanly.
FredMcD
  • Top 10 Contributor
4229 solutions 59020 answers

bp-10f25736-0d1c-402e-a555-f29eb1170526 Signature: StringCopyWorkerW

mbae.dll = Malwarebytes Anti-Exploit

bp-10f25736-0d1c-402e-a555-f29eb1170526 Signature: StringCopyWorkerW mbae.dll = Malwarebytes Anti-Exploit

Question owner

so what does the above actually mean?

do i need to download something?

so what does the above actually mean? do i need to download something?
philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23379 answers

Helpful Reply

here's a kind of howto: https://www.howtogeek.com/224342/how-to-clean-install-windows-10/
lilsmokey 0 solutions 1 answers

hey guys, Thanks for the help however I have managed to get my laptop working properly again. I did a clean install of windows 10 so thanks philipp. thanks for your input too Fred. appreciate it guys cheers!

hey guys, Thanks for the help however I have managed to get my laptop working properly again. I did a clean install of windows 10 so thanks philipp. thanks for your input too Fred. appreciate it guys cheers!