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Firefox crashes on start up

  • 27 replies
  • 6 have this problem
  • 198 views
  • Last reply by lilsmokey

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i have tried lots of things including clean ups etc. so i uninstalled and clean installed firefox. tried the stub version- no good. found a full download - installed but crashes on start up too....still not working. Same problem in safe mode - crashed on start up. it was working yesterday then the laptop updated but firefox hasnt worked since the auto update last night. Crash ID: bp-e914a219-db64-4cda-bbe5-bc94e1170523 i get this report under the details tab....

All Replies (7)

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Please post the new cash reports.

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Latest crash report:

Crash ID: bp-10f25736-0d1c-402e-a555-f29eb1170526

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you can use the tool at https://www.microsoft.com/software-download/windows10 to create an install-dvd or usb-stick in order to reinstall windows 10 cleanly.

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bp-10f25736-0d1c-402e-a555-f29eb1170526 Signature: StringCopyWorkerW

mbae.dll = Malwarebytes Anti-Exploit

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so what does the above actually mean?

do i need to download something?

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hey guys, Thanks for the help however I have managed to get my laptop working properly again. I did a clean install of windows 10 so thanks philipp. thanks for your input too Fred. appreciate it guys cheers!

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