X
Tap here to go to the mobile version of the site.

Support Forum

SSL_ERROR_BAD_MAC_READ with zacks.com ?

Posted

Upgraded to FF v51. Great product. Please help to fix message Secure Connection Failed. Very persistent error. Visited (https) zacks.com ?

Thank you.

P.S. https://observatory.mozilla.org/analyze.html?host=zacks.com

Upgraded to FF v51. Great product. Please help to fix message Secure Connection Failed. Very persistent error. Visited (https) zacks.com ? Thank you. P.S. https://observatory.mozilla.org/analyze.html?host=zacks.com
Attached screenshots

Modified by kennr

Quote

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.92.2 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealPlayer Download Plugin
  • 6.0.12.448
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Shockwave Flash 25.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.8.612
  • 4.0.50826.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

David Walczysko 4 solutions 75 answers

Helpful Reply

Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29 ).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

Best regards, David-Walczysko Volunteer supporter

Hello, Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your [[Profiles - Where Firefox stores your bookmarks, passwords and other user data|Firefox profile]] data (such as bookmarks and passwords), since that information is stored in a different location. To do a clean reinstall of Firefox, please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer. #After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]]. <b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. <!-- Starting in Firefox 31, the Firefox uninstaller no longer lets you remove user profile data.Ref: Bug 432017 and https://support.mozilla.org/kb/uninstall-firefox-from-your-computer/discuss/5279 [Fx31] Windows uninstaller will no longer offer the option to remove personal data --> Please report back to say if this helped you! Thank you. Best regards, David-Walczysko Volunteer supporter
Was this helpful to you? 2
Quote

Question owner

A few weeks after the original question post my Firefox connection problem with zacks.com cleared up. The fix in this instance was not of my doing. Either the zacks.com website programmer or the subsequent updates to Firefox itself fixed the connection.

I do a lot of personal investment research. So successfully accessing the zacks.com website is important to me.

Thanks to everyone who helped and tried to help.

Until next occasion.

Regards

A few weeks after the original question post my Firefox connection problem with zacks.com cleared up. The fix in this instance was not of my doing. Either the zacks.com website programmer or the subsequent updates to Firefox itself fixed the connection. I do a lot of personal investment research. So successfully accessing the zacks.com website is important to me. Thanks to everyone who helped and tried to help. Until next occasion. Regards
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.