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reset master password can not sign in or use other passwords

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After resetting master password Firefox does not let me sign in. Also it asks for master password.

After resetting master password Firefox does not let me sign in. Also it asks for master password.

Chosen solution

Did you try to remove the secmode.db file like I suggested above?

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Citrix Online App Detector Plugin
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Shockwave Flash 15.0 r0
  • Shockwave Flash 16.0 r0
  • Shockwave Flash 19.0 r0
  • Shockwave Flash 25.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.8.198
  • 5.1.50905.0
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 52.1.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0
  • Support URL: https://support.mozilla.org/1/firefox/52.1.1/WINNT/en-US/

Extensions

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  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Avast Online Security 12.0.211 (wrc@avast.com)
  • Avast SafePrice 12.0.211 (sp@avast.com)
  • Desktop Weather Channel 0.1.7 (@desktopweatherchannel)
  • Multi-process staged rollout 1.9 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • YouTube Flash Video Player 53.0 ({f3bd3dd2-2888-44c5-91a2-2caeb33fb898})
  • AdBlock 3.3.2 (jid1-NIfFY2CA8fy1tg@jetpack) (Inactive)
  • Bulk Media Downloader 0.1.7 ({72b2e02b-3a71-4895-886c-fd12ebe36ba3}) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) 82945G Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2772
  • adapterDeviceID2:
  • adapterDrivers: ialmrnt5
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  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 01ad1028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: winmm
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 10-14-2005
  • driverDate2:
  • driverVersion: 6.14.10.4410
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'blacklisted', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_INTEL_3', u'type': u'env'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'blacklisted', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g511', u'type': u'env'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}
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  • webglRenderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
15334 solutions 139000 answers

Helpful Reply

Try to rename/remove the secmode.db file in the Firefox profile folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Try to rename/remove the <b>secmode.db</b> file in the Firefox profile folder. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox
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Happy112
  • Top 10 Contributor
280 solutions 3069 answers

Separate issue - your System Details show :
Installed Plug-ins : Shockwave Flash 15.0r.0 Shockwave Flash 16.0.r0 Shockwave Flash 19.0.r0 Shockwave Flash 25.0.r0
You should ony have Shockwave Flash 25.0.r0 installed. Having more than one version of a program may cause issues. You must remove the older programs.

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Then reinstall the latest version.

Latest Flash Player Version: 25.0.0.171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser.

Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/

Step 1: Select Operating System. Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.

Separate issue - your System Details show :<BR> Installed Plug-ins : Shockwave Flash 15.0r.0 Shockwave Flash 16.0.r0 Shockwave Flash 19.0.r0 Shockwave Flash 25.0.r0 <BR> You should ony have Shockwave Flash 25.0.r0 installed. Having more than one version of a program may cause issues. You must remove the older programs. http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Then reinstall the latest version. Latest Flash Player Version: 25.0.0.171 https://get.adobe.com/flashplayer/ Direct link scans current system and browser. Note: Other software is offered in the download. https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System. Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.
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Quote
John99
  • Moderator
971 solutions 13138 answers

Helpful Reply

I hope you have backed up your passwords somewhere and are not relying exclusively on Firefox to store your passwords. Also I would suggest important passwords relating to maybe banking and email should not even be saved on Firefox.

Presumably Firefox works to let you sign in ok manually on sites where you remember your username and password.

I hope you have backed up your passwords somewhere and are not relying exclusively on Firefox to store your passwords. Also I would suggest important passwords relating to maybe banking and email should not even be saved on Firefox. Presumably Firefox works to let you sign in ok manually on sites where you remember your username and password.
Was this helpful to you? 2
Quote
cor-el
  • Top 10 Contributor
  • Moderator
15334 solutions 139000 answers

Chosen Solution

Did you try to remove the secmode.db file like I suggested above?

Did you try to remove the secmode.db file like I suggested above?
Was this helpful to you? 2
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