Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Login to email fails.

  • 5 replies
  • 21 have this problem
  • 67 views
  • Last reply by TheOldMan

more options

"Login to Server imap.googlemail.com failed." Changed google password last week. Entered new passward to Thunderbird when it asked. Has worked fine for last several days. Today it fails. Seems to work fine on my other devices or through the browser. How can I fix Thunderbird?

"Login to Server imap.googlemail.com failed." Changed google password last week. Entered new passward to Thunderbird when it asked. Has worked fine for last several days. Today it fails. Seems to work fine on my other devices or through the browser. How can I fix Thunderbird?

Chosen solution

The account type of your Gmail account(s) is IMAP. With IMAP it's recommended to set the 'Authentication type' to 'OAuth2' for both, the incoming and outgoing server.

At the top right of the Thunderbird window, click the menu button > Options > Account Settings > Server Settings Choose 'OAuth2' from the 'Authentication method' drop-down menu.

Read this answer in context 👍 4

All Replies (5)

more options

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

more options

Here is its.............thanks for helping.

 Application Basics
   Name: Thunderbird
   Version: 52.1.0
   User Agent: Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Thunderbird/52.1.0
   Profile Folder: Open Folder
             (Local drive)
   Application Build ID: 20170428151619
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles
 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
   account2:
     INCOMING: account2, , (pop3) mail.interfold.com:110, plain, passwordCleartext
     OUTGOING: , mail.interfold.com:25, plain, passwordCleartext, true
   account5:
     INCOMING: account5, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, false
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, false
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, false
   account6:
     INCOMING: account6, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-f230c705-d60b-466a-bffc-4826f2120909 (9/9/2012)
   https://crash-stats.mozilla.com/report/index/bp-1e3fb7e3-1518-4682-91c4-b1ddf2120909 (9/9/2012)
 Extensions
   Lightning, 5.4.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   messagenotesplus, 1.5.0.0, true, messagenotesplus@mozilla.org
   Personas Plus, 1.8.2, true, personas@christopher.beard
   Mnenhy, 0.8.6.1-signed.1-let-fixed.1-signed, false, {bf591015-b599-4125-9428-3cb746ddca31}
   Stationery, 0.8.6.2, false, {d0e38b3a-0d60-46bf-bf01-83d4ba041015}
 Important Modified Preferences
   Name: Value
     accessibility.lastLoadDate: 1494864761
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.1.0
     font.internaluseonly.changed: true
     font.name.serif.x-western: Arial
     general.useragent.extra.mnenhy: Mnenhy/0.8.4
     gfx.blacklist.direct2d: 3
     gfx.blacklist.layers.direct3d9: 3
     gfx.blacklist.suggested-driver-version: 6.1400.1000.5218
     gfx.blacklist.webgl.angle: 3
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: ec5fe8b8-31ff-4ca9-bd0a-7221d200328
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1494605133
     places.history.expiration.transient_current_max_pages: 84272
     plugin.importedState: true
more options

Chosen Solution

The account type of your Gmail account(s) is IMAP. With IMAP it's recommended to set the 'Authentication type' to 'OAuth2' for both, the incoming and outgoing server.

At the top right of the Thunderbird window, click the menu button > Options > Account Settings > Server Settings Choose 'OAuth2' from the 'Authentication method' drop-down menu.

more options

Perfect - that fixed it! THANK YOU very much!

more options

I get this often. Its happened again today - all my addresses need verification, by inputing new password. Why does this happen every so often ? I use hotmail, outlook, gmail etc, & it happens to them all.