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tdr errors in firefox

Posted

No rhyme, no reason. Been going on a long time. Only seems to happen in Firefox. Windows reports it as a hardware error. replaced everything except the processor and case. Disabling hardware acceleration helps some. Done all driver tricks, refreshed, re-installed OS. Runs fine on just Intel onboard. No errors DXDIAG. Eight hour memtest86, no errors. Sys specs: Desktop Microsoft windows 10 pro x64 15063 Secure boot state on Windows directory c:\windows System directory c:\windows\system32 Page file space 4.75 GB Page file c:\pagefile.sys

Motherboard: Gigabyte GA-Z97x-UD5H rev. 1.2 Bios American Megatrends inc. F10 Processor: Intel(r) core(tm) i7-4790k cpu @ 4.00ghz Corsair Hydroseries h80i v2

Physical memory: 32 GB G.Skill DDR3 1866 mhz cl 9-10-9-28 F3-1866C9Q-32GXM Configuration: 4 x 8192 MB pc3-14900, xmp 1.5 v

Non-volatile storage: boot drive (32 GB op): Samsung 950 pro 256 GB fw: 2b0qbxx7 mounted on asus hyper m.2 x4 mini data drive (16 GB op): Crucial mx300 ct275mx300ssd1 275 GB fw: m0cr040 data drive (16 GB op): Samsung 850 pro 256 GB fw: exm04b6q data drive (16 GB op): Samsung 840 pro 256 GB fw: dxm06b0q data drive Toshiba 4 TB hdwe140 fw: fp2a (1 of 2) data drive Toshiba 4 TB hdwe140 fw: fp2a (2 of 2) data drive Crucial 128 GB m4 d/dvd: hl-dt-st bddvdrw uh12ns30

Video subsystem: Intel(r) hd graphics 4600 hdmi-hdmi (secondary) Nvidia Quadro m2000 dp-hdmi (primary)

Monitor: Lg 32mp58hq

Network adapters: Intel(r) ethernet connection i217-v Killer e2200 gigabit ethernet controller (not in use) Adapters type 802.3

On-board audio: Realtek alc1150 codec hd audio s/pdif out Toslink (s/pdif) digital optical out

Power supply: Corsair ax860i Corsair link USB dongle

Battery: Cyberpower 850PFCLCD

Sound: 2 klipsch SF-3 Polk audio pw-108 Yamaha RX-v361

No rhyme, no reason. Been going on a long time. Only seems to happen in Firefox. Windows reports it as a hardware error. replaced everything except the processor and case. Disabling hardware acceleration helps some. Done all driver tricks, refreshed, re-installed OS. Runs fine on just Intel onboard. No errors DXDIAG. Eight hour memtest86, no errors. Sys specs: Desktop Microsoft windows 10 pro x64 15063 Secure boot state on Windows directory c:\windows System directory c:\windows\system32 Page file space 4.75 GB Page file c:\pagefile.sys Motherboard: Gigabyte GA-Z97x-UD5H rev. 1.2 Bios American Megatrends inc. F10 Processor: Intel(r) core(tm) i7-4790k cpu @ 4.00ghz Corsair Hydroseries h80i v2 Physical memory: 32 GB G.Skill DDR3 1866 mhz cl 9-10-9-28 F3-1866C9Q-32GXM Configuration: 4 x 8192 MB pc3-14900, xmp 1.5 v Non-volatile storage: boot drive (32 GB op): Samsung 950 pro 256 GB fw: 2b0qbxx7 mounted on asus hyper m.2 x4 mini data drive (16 GB op): Crucial mx300 ct275mx300ssd1 275 GB fw: m0cr040 data drive (16 GB op): Samsung 850 pro 256 GB fw: exm04b6q data drive (16 GB op): Samsung 840 pro 256 GB fw: dxm06b0q data drive Toshiba 4 TB hdwe140 fw: fp2a (1 of 2) data drive Toshiba 4 TB hdwe140 fw: fp2a (2 of 2) data drive Crucial 128 GB m4 d/dvd: hl-dt-st bddvdrw uh12ns30 Video subsystem: Intel(r) hd graphics 4600 hdmi-hdmi (secondary) Nvidia Quadro m2000 dp-hdmi (primary) Monitor: Lg 32mp58hq Network adapters: Intel(r) ethernet connection i217-v Killer e2200 gigabit ethernet controller (not in use) Adapters type 802.3 On-board audio: Realtek alc1150 codec hd audio s/pdif out Toslink (s/pdif) digital optical out Power supply: Corsair ax860i Corsair link USB dongle Battery: Cyberpower 850PFCLCD Sound: 2 klipsch SF-3 Polk audio pw-108 Yamaha RX-v361
Attached screenshots

Additional System Details

Application

  • Firefox 53.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:53.0) Gecko/20100101 Firefox/53.0
  • Support URL: https://support.mozilla.org/1/firefox/53.0.2/WINNT/en-US/

Extensions

  • 1-Click YouTube Video Downloader 2.4.1 (YoutubeDownloader@PeterOlayev.com)
  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Easy Youtube Video Downloader Express 9.14a ({b9acf540-acba-11e1-8ccb-001fd0e08bd4})
  • Multi-process staged rollout 1.14 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Video DownloadHelper 6.3.1 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Microsoft Basic Display Adapter
  • adapterDescription2: Intel(R) HD Graphics 4600
  • adapterDeviceID: 0x1430
  • adapterDeviceID2: 0x0412
  • adapterDrivers: Unknown
  • adapterDrivers2: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterRAM: 0
  • adapterRAM2: Unknown
  • adapterSubsysID: 119010de
  • adapterSubsysID2: 0000000c
  • adapterVendorID: 0x10de
  • adapterVendorID2: 0x8086
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 10.0.15063.0
  • driverDate: 6-21-2006
  • driverDate2: 9-29-2016
  • driverVersion: 10.0.15063.0
  • driverVersion2: 20.19.15.4531
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Multi-process mode is not enabled', u'type': u'runtime'}], u'name': u'GPU_PROCESS'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webglRenderer: Google Inc. -- ANGLE (Microsoft Basic Render Driver Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
3162 solutions 42706 answers

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? -------------------- Start your '''Computer''' in safe mode. Then start Firefox. Try '''Safe''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Question owner

Well, it does seem better without hardware acceleration, which is one of the points of starting FF in safemode, yes? And I've tried re-installing FF from scratch, not putting back any add-ons and still had the problem. I should note this is not a reproducible problem. I'm usually looking at the Bing page and maybe the screen will flicker, or all FF tabs just go black. I just re-installed the OS on the seventh. Can't tell you how many times I've done this. Way too many. I've left the machine in diagnostic mode (clean boot) before, don't remember if it helped or not, but I'm pretty sure if I'd noticed anything I would have remembered. I've been chasing this down for at least a year and I can't remember everything I've tried.

Well, it does seem better without hardware acceleration, which is one of the points of starting FF in safemode, yes? And I've tried re-installing FF from scratch, not putting back any add-ons and still had the problem. I should note this is not a reproducible problem. I'm usually looking at the Bing page and maybe the screen will flicker, or all FF tabs just go black. I just re-installed the OS on the seventh. Can't tell you how many times I've done this. Way too many. I've left the machine in diagnostic mode (clean boot) before, don't remember if it helped or not, but I'm pretty sure if I'd noticed anything I would have remembered. I've been chasing this down for at least a year and I can't remember everything I've tried.
FredMcD
  • Top 10 Contributor
3162 solutions 42706 answers

It's possible there are corrupt files in one of the Firefox folders. Please follow these directions as shown,

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

It's possible there are corrupt files in one of the Firefox folders. Please follow these directions as shown, Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ '''Do Not''' remove the profiles folder. Look for, and rename any '''Mozilla''' or '''Firefox''' program folders by adding .old to them. Do not rename the '''Mozilla Thunderbird''' folder if there is one. After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
FredMcD
  • Top 10 Contributor
3162 solutions 42706 answers

Helpful Reply

If there is still a problem, try this;

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


Type about:profiles<enter> in the address bar.

If there is still a problem, try this; Use these links to create a new profile. Use this new profile '''as is. ''' Is the problem still there? http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible Type '''about:profiles'''<enter> in the address bar.